Network Technician Resume Fredericksburg, VA - Hire IT People

SUMMARY:

Over 2 years of experience in the IT field as IT Network/System Technician working with engineers and users to troubleshoot network and system related issues.
Extensive experience working in a datacenter help desk environments.
Self driven, disciplined and motivated.
I would go the extra mile in order to get to the solution of problems and willing to learn and train to eliminate any challenging issue at Confidential .
Constantly learning to be the best version of myself each and every day.

IT SKILLS:

Experience working with Cisco Routers, Switches and Firewalls
Ability to multitask with strong time management and organizational skills
Experience working in a team - oriented, collaborative environment.
Making sure systems are up to date and default wifi usernames and passwords changed
Prevent hacker intrusions, enabling or installing firewalls and encrypting programs
Installation of Cisco Phones-7962,7975,8961,9971
Experience troubleshooting PC issues to get to the root of the problem
Follow up on outstanding requests and ensure timely resolution
Windows 7,10, Mac OS X
Mac and PC hardware, Printers, Scanners, computer peripherals, Mobile devices (iOS, Android)

WORK EXPERIENCE:

Confidential, Fredericksburg, VA

Network Technician

Responsibilities:

Installation of Set-To-Box (STB) for residential customers
Verifying that Video signal sourced from the Satellite are within acceptable limit
Connecting all accessories and cables to ensure optimal audio-visual quality experience
Troubleshooting of video and audio issues in the residential setting

Help Desk Support Technician

Confidential

Responsibilities:

Creation of user accounts and as part of on-boarding process, add existing users to OU, change passwords, give users permissions and assign roles as directed in the ticketing system
Laptop and printer hardware configuration for new users
Troubleshoot Cisco AnyConnect remote VPN connection and AD related issues
Use of the Teamtrack Ticketing systems to create and update help desk tickets;
Collaborate with Tier II and III engineers to install and configure Cisco 1142 Wireless Access Points (WAP) on Cisco 2508 Wireless Controller
Troubleshoot credential issues on the Guest and internal SSID wireless networks
Knowledge of Microsoft Office 360
Racked and mount Cisco routers, switches and firewalls for Tier II engineer
Racked Cisco, HP, Dell and IBM servers in the networks as directed by the Network and System Engineers
Work with Engineers to install and configure RAID 0, 1, 5 on Cisco, HP, Dell and IBM servers
Knowledge of Power Over Ethernet (POE) switches for WAPs and Phones
Use KVM to provide out-of-band access to network nodes in the event of even when the network is down
Work with the Voice Team to provide day-one phone support for users
Familiar with Confidential server Chassis
Strong customer service skills; excellent written, oral, and interpersonal communication skills; ability to present ideas in a user-friendly language
Highly motivated, self-directed, and attentive to detail

Confidential, Franconia, VA

Front Desk Help

Responsibilities:

Check connectivity issues with church systems
Install or replace network switches, laptops and computers
Hardened machines by changing default wifi username and password
Hardening and patching of the computer systems used by the clergy and the onsite daycare as needed
Troubleshooting of the computer systems used by clergymen and the onsite daycare
Troubleshooting of network slowness and connectivity issues