PROFESSIONAL OBJECTIVE:

Confidential veteran seeking a career opportunity as a Network Engineer/Network Technician.

SUMMARY:

• Detailed - oriented professional with over 20 years of information technology experience in the areas of network administration, help desk support, network/data analysis.
• Exhibits integrity, sound judgment, positive attitude, and excellent problem identification and resolution skills.
• Progressive thinker, reliable, and adaptable to changing work conditions and priorities.
• Well-versed in providing incomparable customer support addressing high visibility issues with international implications.
• Superior oral and written communication skills.

SPECIAL EMPHASIS:

Operating Systems: IOS, Windows 10, Windows Vista, Windows 7, Windows XP, PeopleSoft, Remedy Ticket System, Windows NT 4.0, Tandem, UNIX, Novell

PC Software: MS Exchange, Microsoft Outlook 2007, MS Office XP, MS Word 2007, MS ExcelMS Access, MS Front-PageLanguages OS/JCL, COBOL I & II, CICS, C, UNIX, ALC

Mail: Lotus Notes, Microsoft Outlook Express 2007, Microsoft Exchange, Open Mail

Internet: Internet Explorer, Mozilla Firefox, Google Chrome

Networks: Solarwinds, VOIP, Linkway, iDirect, Confidential, SharePoint, IPPlan, Linux, Cisco Call Manager, Cisco Unity Connection Administrator, PeopleSoft, FortiManager3000, Proactive Monitoring Tool, Smarts, HNMON, Space-Way NOCC, NMS Vision, EM7 Interface reporting systems, Client/Server, TCP/IP, FTP, Remedy (Aspect), Appworx, Oracle/iSQL*Plus

Mail Hosts: X.400, X.25

PROFESSIONAL EXPERIENCE:

Confidential, Reston, VA

Network Engineer

Responsibilities:

• Acting Incident Manager responsible for reporting to upper - Management on Morning Call for all outages and triage of incident received at the operations center.
• Work collectively with other team members on incident analysis and response, and coordinate with external teams on resolution of incidents.
• Perform investigation of network and hosts/endpoints for malicious activity, to include analysis of packet captures.
• Responsible for performing pro-active monitoring of network elements alarms and alerts to identify those cisco routers/switches that may lead to or already are causing network degradation or failure.
• Monitor and troubleshoot devices that facilitate classified communications among foreign posts and domestic locations.
• Utilize Cisco Transport Controller for monitoring Dense Wavelength Division Multiplexing (DWDM) and Synchronous Optical Network (SONET) networks.
• Responsible for installing, monitoring, operating, managing, troubleshooting, and restoring service to communications networks in a large telecommunications facility environment (includes data/voice communications equipment, commercial leases and transmission media) to include traveling to each domestic or foreign sites if necessary. Perform port activations.
• Document and track incidents via Remedy ticketing software, ensuring issues are resolved.
• Prepare and/or review Situation Report ( Confidential ) for dissemination to peers and management.
• Inventory communications security ( Confidential ) equipment.
• Perform port activations.
• DCTrack and PowerIQ Site Administrator (DCIM) responsible for operating, monitor, maintain, and support physical facilities capacity and systems to include rack space utilization, heating and cooling of air ( Confidential / Confidential units) and water, cabling, power supply, generators, Confidential systems, fire warning/suppression, and continuous monitoring.
• Recover facility power via backup generator and Uninterruptable Power Supply ( Confidential ).
• Manage power outlets and monitor power utilization via Sunbird PowerIQ.
• Track network equipment inventory and document port to port connectivity utilizing Sunbird dcTrack.
• Responsible for utilizing Confidential and Confidential for monitoring and troubleshooting General Dynamics TACLANE encryptors (KG 175D, KG 175G).

Confidential, Washington, DC

ITA OPS Help Desk Specialist

Responsibilities:

• Responsible for the support desk to receive and log trouble and service calls from higher level help desks (primarily ITA CCSC).
• Responsible for establishing ITA trouble ticket system to track and resolve reported incidents, and unauthorized outages.
• Responsible for working with the ITA incident management process owner and Tier-1 staff to continually recommend improvements to the ITA incident management process and assist in standardizing tasks for resolution in Tier 1. Utilized standardized processes to aid in the resolution of service and incident calls.
• Responsible for recommending standard process to the Government for review and approval.
• Responsible for documenting the handoff and interface points between ITA organizations, and Tier-3 engineering and contractor support.
• Create reports on a monthly basis to show the number of open tickets, the response and resolution of tickets, analysis of the tickets (e.g., nature of the trouble calls, information about callers, and any re-opened tickets), and any tickets open for longer than what is specified in SLAs.

Confidential, Hanover, MD

Satellite Technician

Responsibilities:

• Monitor iDirect and Linkway network for terminal outage, notifying customers of outages and requesting a reason for the outage ( Confidential ) from the customer.
• Provide customers with support when a remote going out of the network or is taken out of the network for any reason.
• Provide customers with options file or boot files for their remote as requested. Provide customers with the most current isolation of their remote by conducting a peak and pol of their terminal.
• Responsible for conducting Peak and Pol for the Confidential ensure that they are transmitting within the minimal isolation allowed before coming into their missioned network.
• Monitor the weather forecast to inform our customers of possible network outages at the Manassas Teleport or the Koln Teleport.
• Monitor the VOIP Network for any issues and escalate as needed, Create, delete VOIP accounts, resets voicemail passwords.
• Provide information assurance, computer network defense, and network evaluated security plans, policies, technical/ administrative producers, accreditation documents, and program.
• Responsible for creating Remedy Tickets for any incident or change request for any network outage or planned network maintenance outages.
• Create on a daily basis a bandwidth reports for management.
• Investigate and report Satellite interference for offending carriers with the controllers.
• Investigate Network switches, Virtual Local Area Networks, Fiber connectivity outages reported by Solarwinds and ensure all customers affected are notified of the problem.

Confidential, Germantown, MD

Network Technician Shift Lead

Responsibilities:

• Monitor Satellite and IP gateway traffic and provide detailed status updates to all facets to engineering and management. Monitor Space-way Traffic and escalate access gateway issues/outages to engineering.
• Routine monitoring of systems, servers, respond to alerts by escalating to appropriate engineer and management and then investigating customers IPGW for failovers or service interruption, track progress thru people soft ticket system. Assist call center with Hughes-net customer-care problems.
• Move Transponders from one Satellite to another or Remotes (VSAT) from one IPGW to another to help control traffic flow using Vision Client. Verify with Health Monitor that the move was successful and customer is able to browse the internet.
• Provide support to field Technicians for ranging remotes, verifying remotes are passing cross pol and if necessary force enabling the remote for the technician in the field.
• Perform periodic and nightly data backups of all system and server monitoring in Linux environments.
• Assist Field Tech in Commissioning or Decommissioning a remote VSAT or perform a decommissioning of a remote for internal engineering.
• Reacts to visual and/or audible alarms in a timely manner and provide solutions or causes to management through PeopleSoft ticket tracking systems.
• Provides information assurance/information system security for networks that comprise a variety of data communication and computing devices (i.e., gateways, cisco routers/switches, terminal servers, modems, encryption devices).