Advanced Operations Technician Resume MCLEAN, VA - Hire IT People

SUMMARY:

Voice Tier 2 technician, seeking a varied role that will allow me to consolidate my educational and professional background, expand my knowledge and provide opportunities for personal and professional growth in the field of networking technology.

SKILLS:

Voice over IP
Basic Web Design Using Wordpress
Excellent documentation and communication skills
Multi - Tasker with emphasis on detail orientation and time management
Intermediate Skills in Microsoft Exchange and Windows Server
Audio Visual Installation
Word under pressure and learn quickly
Windows 7

WORK EXPERIENCE:

Confidential, MCLEAN, VA

Advanced Operations Technician

Responsibilities:

Identify capacity, quality and performance issues for VoIP traffic to ensure continued uninterrupted operation of telephony systems. Maintain a thorough understanding of VoIP and its workings (IP Routing, SIP, QOS, Codecs, MOS, etc.) while configuring and troubleshoot VoIP QOS issues and mitigation strategies.
Used network monitoring tools Solar Winds to identify down/problematic nodes and/or interfaces and troubleshoot WAN/LAN connectivity issues with circuit providers and clients.
Troubleshooting and designing of Confidential, Cloud PBX and VoIP routing platform ( Confidential ) Provide first line technical support on data, voice or video networks for customers.

Confidential, HERNDON, VA

NOC Specialist

Responsibilities:

Managed client communications on continuous basis to understand requirements.
Participated in gathering and analysis of client requirements.
Provided technical support to external and internal clients.
Provided phone technical support to system administrators using VOIP
Resolved customer issues within the time frame specified.
Documented troubleshooting and problem resolution processes.
Troubleshooting multiple types of internet connectivity (EOC, ADSL, T1s)
Troubleshooting Hosted and Integrated VOIP networks
Provisioning Polycom, Cisco and Panasonic IP phones
Configuring multiple routers
Troubleshooting and Configuring inside Broadworks environment

Confidential, WALDORF, MD

Network Administrator

Responsibilities:

Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
Analyze network data to determine network usage, disk space availability, or server function.
Configure security settings or access permissions for groups or individuals.
Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
Document network support activities.
Identify the causes of networking problems, using diagnostic testing software and equipment.
Install or repair network cables, including fiber optic cables.
Perform routine maintenance or standard repairs to networking components or equipment.
Supported over 200 users across 14 retail stores
Maintain Windows Server Environment

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Advanced Operations Technician Resume

Mclean, VA

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