Network Engineer Resume

SUMMARY:

My current responsibilities include Tier 3 Network Operations Support which covers 3000 users and 16 field offices. I provide daily Tier II/III Windows Server and user support, Active Directory and Office 365 administration. I take a proactive stance with the various monitoring tools available and respond promptly to all server/user problems. I can adapt and acclimate to new responsibilities, tools and technology quickly. I create and send out daily Network Operations reports that cover the previous day’s problems and areas of interest or concern. I have evaluated and given recommendations on several different software packages and have been influential in the purchase of monitoring software.

TECHNICAL SKILLS:

MCSE 2000
CNA - NetWare 5
A+
MCP NT 4.0
Network +
Active Directory administration, VDI (virtual desktop environment), Office 365, Microsoft Exchange, Printers/Scanners, knowledgeable in DHCP/DNS, HTML, NDS administration, VPN access, IIS; Microsoft Azure, LAN/WAN architecture.
VMWare, Hyena (Active Directory Administration tool), MobileIron, Service-Now ticketing system, Xerox SmartSend, Okta, CyberArk, Altiris, AD Audit Plus, What’s Up Gold, Okta, BlackBerry Enterprise Server 10, SCCM, SolarWinds Orion Network Monitoring software.
NetIQ, Microsoft Windows SharePoint Services, Microsoft Project Server 2002, Microsoft SharePoint Team Services, Microsoft Project 2002, iTrezzo (Emergency Preparedness Software), SMS, Microsoft Office XP, Internet Explorer, Netscape Navigator, Remedy 6.03, SyncSort Backup Express, Computer Associates ARCServeIT (backup), Microsoft Outlook 2002, Microsoft Express 6, GroupWise 5.5, Microsoft Baseline Security Analyzer 1.2 & 2, 3 Com Network Supervisor 4.0.1 (switch and router monitoring), Net Sight Element (server, switch, and router monitoring), Symantec Anti-Virus Corporate Edition, Personal Firewall & Security, Web JetDirect (printers).
Windows 2012 Server, Windows 2008 Server, Windows 2003 Server, Windows 2000 Server and Advanced Server, Windows 10, Windows 7, Windows 2000 Professional, Windows XP, Windows 98

EXPERIENCE:

Network Engineer

Confidential

Responsibilities:

Responsible for Windows server monitoring, troubleshooting, problem resolution, and documentation.
Active Directory Administration - create user accounts and groups.
Modify group policy and modify resource permissions
Manages user and computer accounts - Active Directory.
O365 - Tier 2 Exchange Administration, license and de-license users, monitor Confidential, troubleshoot online or desktop license and other issues.
Manage and troubleshoot users Virtual Desktops (VDI)
Troubleshoot Office 2010-16 applications
Manages issue tracking system; responds to and completes assigned tickets.
Conducts printer/scanner setup/access/troubleshooting.
SharePoint - built and configured the first SharePoint server and sites for the Confidential ’s Network Operations team including the SQL database.
Upgraded it site from SharePoint Portal Server 2001 to SharePoint Team Services to SharePoint 2.0/3. (The organization then brought in specialized developers to transition from SharePoint 2010 to O365) OneDrive - troubleshooting desktop to web sync and version issues and sharing issues
Azure - cursory familiarity with MS Azure.
Previously managed email monitoring using SmartHost and Trend Micro Scan Mail (virus protection), performed antivirus maintenance using Confidential Corporate Edition (centrally managed from server), Command AntiVirus (w/ Confidential ) (Novell Servers), and other familiar spyware and Trojan removal/detection tools.
Previously Backed up and restored data using SyncSort Backup Express.

Network Engineer

Confidential

Responsibilities:

Provided server monitoring/maintenance of system performance, troubleshooting, problem resolution, and documentation.
Responsible for Microsoft Project 2002 Professional Server/Client setup, testing, and production.
Provided BlackBerry server monitoring and troubleshooting.
Managed user and computer accounts - Active Directory and NDS (when the environment had Novell servers).
Managed issue tracking system; responded to and completed assigned tickets.
Provided server hardware maintenance.
Conducted printer troubleshooting.
Managed email monitoring using SmartHost and Trend Micro Scan Mail (virus protection).
Preformed antivirus maintenance using Confidential Corporate Edition (centrally managed from server), Command AntiVirus (w/ Confidential ) (Novell Servers), and other familiar spyware and Trojan removal/detection tools.
Performed image testing/installation on both laptops and workstations using Focus.
Preformed backups and restores using Backup Express.

Driver/Setup Technician

Confidential

Responsibilities:

Responsible for delivery and pickup of pumping equipment.
Completed job setups and breakdowns.
Provided customer service to clients in a variety of situations.
Kept an up-to-date Driver’s Log as required by Confidential Federal Department of Transportation .

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