PROFESSIONAL SUMMARY:

• Video Network Engineer/Supervisor designing installing and maintaining network and video equipment for video delivery on a large scale platform to 1.2 million Confidential customers through - out DC/MD/VA.
• Adept at understanding the flow and process of the video network, ensuring the security of the network, reliable content delivery.
• Specialized in supervising Confidential technicians ensuring accurate efficient troubleshooting to quickly resolve issues.
• Comprehensive knowledge of video network/transport systems and equipment
• Sound knowledge of TCP/IP and digital systems
• Solid ability to effectively interact with service providers and external/internal organizations
• Strong familiarity with system maintenance procedures
• Outstanding organizational and analytical skills
• Excellent communications skills
• Proficient with Microsoft suite… Word, Excel and Access.
• Strong Knowledge of various network, desktop support, test and inventory systems.

PROFESSIONAL EXPERIENCE:

Confidential, Ashburn, Virginia

Application Support Engineer

Responsibilities:

• Alarm monitoring and systems administration for 100+ Windows and Linux servers running various software applications. Ensure performance metrics and internal/external SLAs are met or exceeded daily. Run rates >97%
• Coordinate with advertising partners for timely schedule and content delivery as well as verification report generation.
• Troubleshooting, diagnose, resolve or escalate incidents.
• Drive internal/external product support escalations as necessary.
• Facilitate repair activities during outage events to resolution.
• Initiate and manage technical troubleshooting bridges.
• Documentation of all production impacting events.
• Update directors, project managers and national teams on status of system upgrades, cutovers and maintenances.
• Assist with project management and implementation (platform upgrades, maintenance, new vendors, new equipment)
• Quality Control of ad content.
• Recommend process improvements and development of supporting technical documentation.
• Vendor management for multiple vendors and escalation protocols.
• Oversee hardware and software maintenance and documentation.

Confidential, Silver Spring, MD

Video Network Platform Supervisor

Responsibilities:

• Responsible for overseeing video operations and maximizing the effectiveness of a team of Confidential Technicians on service of the video operations goals.
• Providing technical leadership to a group of Confidential technicians and establish goals and plans around major tasks or projects with respect to video operational changes.
• Lead troubleshooting efforts with other video operations entities in order to effectively manage and maintain the equipment that exists in the Confidential office.
• Monitor the security of critical systems (e.g., video servers, database servers, web servers, etc) and changes to highly sensitive computer security controls to ensure appropriate system administrative actions, investigate and report on noted irregularities.
• Conduct network vulnerability assessments using tools to evaluate attack vectors, identify system vulnerabilities and develop remediation plans and security procedures.

Confidential, Silver Spring, MD

Video Platform Technician

Responsibilities:

• Responsible for monitoring the video and audio quality of national channels received from the Super HeadEnd (SHE) and off-air local broadcast.
• Responsible for ad insertion, public education government (PEG) channels, as well as emergency alert system (EAS).
• Verify interactive media guide (IMG) for correct guide and programming.
• Perform required grooming of services via multiplexers.
• Monitor VOD services via Content Delivery System Manager and Virtual Video Infrastructure Manager.
• Proficient in Network Management Systems (NMS), Element Management Systems (EMS) and Operational Support Systems (OSS).

Confidential, Silver Spring, MD

Network Operation Engineer

Responsibilities:

• Responsible for the end-to-end maintenance and operation of the Video Services Network within the SHE and VHO facilities. Includes interpreting and correlating Video Services outages and degradation to video layer and video equipment failures. Ensure stability and quality of video service.
• Isolate and troubleshoot Video Service Network (VOD, IPG, DAC, CSG interfaces)
• Proactive management and diagnosis of video service degradation.
• Interpret, correlate, and isolate alarm/soft conditions.
• Interpret video and audio quality, and IPG/EPG data integrity.
• Inventory Management
• Assist and/or perform new design and ECR implementations.
• Check health of network: DCM (multiplexer); SE (analog digital encoding); switch for fail over;
• Check bandwidth dropouts in DCM/Grooming.
• Restore/maintain back-up paths.
• Determine if outage is Provider or Network related
• Interface with third party service vendors (i.e., SA/CISCO, Content providers, Motorola, Seachange, TVN, Microsoft, FYI, CSG, etc.). Utilize the following devices/servers/Gui for network and security testing, diagnosing, troubleshooting, network monitoring, performing data captures, etc....

Confidential, Silver Spring, MD

Specialist - Network Operations

Responsibilities:

• Responsible for Network Operations - ECO Systems business requirements definition and documentation.
• Leadership, negotiation, and teaming skills use to organize cross functional meetings and gather data.
• Responsible for UAT/Production Testing for all Confidential ticketing systems.
• Handled validation and processing of Software Requirements Specifications, Business Requirements Documentations as well as Functional Requirements Documents.
• Interface directly with IT Software Developments and Implementation Processes.
• Log into various systems and gather necessary information to write accurate BRDs. The systems included Tirks, FOMs, TFAS, WFA C,DI and DO.
• Responsible cross-functional teaming with IT and other client organizations to automate manual processes in varies network centers and central offices.
• Excel at providing comprehensive secure network design, systems analysis, and full lifecycle project management.
• Hands-on experience leading all stages of system development efforts, including requirements definition, design, architecture, testing and support.
• Utilized a strong understanding of service delivery and the product/technology lifecycle to effectively automate manual system processes.
• Lead and participate in requirements gathering sessions, facilitate cross-functional projects with IT and Net-Ops.
• Responsible for writing and managing change controls pertaining to various systems.
• Resolve complex issues across organizational structures.

Confidential, Baltimore, MD

Specialist - Wholesale

Responsibilities:

• Handle all aspects of the Maryland aggregate, CLEC specific Carrier to Carrier and PAP reports and state filings.
• Produce internal reports used for tracking and presentation purposes.
• Work regularly with the field teams to ensure accurate data and penalties are being presented.
• Produce internal reports each month that assists teams in tracking penalties.
• Produce monthly Change Control log for the business owners for review.
• Identify various nonessential internal reports for elimination which resulted in a reduction of Maryland reports by 30%.
• Produce and publish the monthly and weekly Carrier to Carrier Wholesale performance metrics reports.
• Analyze the monthly, weekly, and daily Carrier to Carrier Wholesale performance reports for anomalies.
• Initiate, test, and validate change controls.
• Attend weekly Executive Directors conference calls with metric owners.
• Attend weekly Pre - JAD and Metric Rerun calls with metric owners and change control managers.
• Mechanized monthly trend report via the reporting system (DataLoad) to eliminate the manual process.
• Support Regulatory and 271 state filings.
• Assist and support other teams within the organization with reports for state filings.
• Review State and FCC reported results for accuracy by employing systematic procedures to replicate and validate the key data inputs.
• Conduct initial accuracy replications of Maintenance and Repair metrics.
• Analyze ongoing reviews of metrics.
• Tracked all stats and data via Excel and Access systems.
• Compare replication results to state reports ensuring accuracy.
• Resolve complex issues across organizational structures.

Confidential, Baltimore, MD

Specialist - System Support Helpdesk

Responsibilities:

• Served as Team Lead for 11 specialists
• Acted as an interface between specialists and Manager
• Served as relief for manager when the manager was away from office
• Trained new employees on work daily functions, processes, and procedures
• Created methods and procedures on daily work functions and processes
• Maintained and updated work schedule for peers, tracked vacation, sick, and training days.
• Provided technical DSL system repair support to end users
• Support Confidential DSL centers end - to-end access technology.
• Point of contact for all system troubles that the Confidential Data Broadband Systems Support (DBSS) maintained, such as NavisCore and Newbridge for Frame Relay and ATM services, Tandem and Starkeeper for SMDS, TransLan for FNS and FDDI, vREPAIR DS and Data Network Management System(DNMS) for Manager of management systems.
• Received, logged, and created trouble reports from end users via Remedy trouble ticketing system.
• Acted as an intermediary between the end user and the IS team
• Created login access to ADSL, Data and Broadband systems
• Internet and IP network troubleshooting experience.
• Perform configuration, maintenance and the troubleshooting of specific routers.
• Configuration and troubleshooting of IP routing protocols.
• Utilize IP network management tools and methods to configure and maintain networks.