Networking Technician Resume Columbia, MD - Hire IT People

TECHNICAL SKILLS:

Software: Active Directory, MS Office Suite 2007 and above (Access, Excel, PowerPoint, Word); MS Windows Operating Systems Windows 7,8 and 10; installing drivers; HTML, Understanding of database and SQL;

Hardware: Confidential IT Essentials (PC software and hardware); HP desktops & laptops; Confidential desktops & laptops; Lenovo ThinkPad laptops; HP printers; general computer builds and repairs; hardware installations and swaps

Networking: VLANS, WAN, LAN, Firewalls, Updates, VOIP Phones, Security implementation, Servers (troubleshooting connections, activating ports, router configuration, switches, Wi - Fi router)

Support: Helpdesk escalation and documentation on ticketing systems like Autotask and Service Now, customer service support (email, phone, and in person)

EXPERIENCE:

Confidential, Columbia, MD

Networking Technician

Responsibilities:

Installing well-functioning networks and connections
LAN/WAN networks, TCP/IP protocols and network technologies
Data Migration, Backup & Recovery
Inspecting cable lines to ensure proper functioning
Hardware component installation and Swaps
Troubleshooting Desktops and laptops troubleshooting Troubleshooting
Provides technical support to clients via email, phones and in person
Running Ethernet and Coaxial cables

Confidential, Baltimore, MD

Customer Engineer

Responsibilities:

PC installs and upgrading, windows 10
Laptop repairs and troubleshooting, generally Lenovo computers
Kept an updated inventory for all technical equipment
Generally working with Autotask, ticket automating and parts ordering
Supporting teacher/student devices, administering username and password reset via Active directory

Confidential, Bethesda, MD

Desktop Support Specialist

Responsibilities:

PC Refresh/upgrading to windows 10 from windows 7 and replacing older system computers with newer systems
Generally working with Windows 7 and 10 Operating Systems
Active Directory (Assigning User and group policy based on OU structure and requirements, resetting user password and Modifying User accounts settings)
Data Migration, Import & Export, Backup & Recovery
General hardware component installation, PC repairs, Refreshing/Imaging and Deployment
Actively troubleshooting ( Confidential ) PCs and Monitors; Printer Mapping and network connectivity Troubleshooting
Software installations and specific device driver updating
Attending to clients and resolving ticket issues based on request and priority level
Running Ethernet and Coaxial cables from one point to another for efficient signal transmission,

Confidential, Baltimore, MD

Desktop Support Specialist

Responsibilities:

Wireless Access Points Configuration and deployment, Installed and connects Access Points to the network controller and assigning their names based on the building and location installed and Confidential IPs assigned, test connectivity and then install to boost wireless signal strength and its bandwidth
Post wireless survey, collaborated and surveyed Sibley Memorial Hospital and gathered data on wireless access points location, MAC addresses and network signal and strength also determined what needs to be changed or modified.
Map editing, edited specified maps via Confidential Prime Infrastructure adding Access Points to it and generating project proposals
Switch Configuration, configured a Confidential switch via command line interface using Putty and collaborated with other team members to install the newly configured switch replacing it with the older switch that needs to be upgraded
Confidential training, Port activation, Fiber optics cable replacements and labeling

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Networking Technician Resume

Columbia, MD

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