System Consultant Resume

SUMMARY:

Create new tickets in help desk software (HEAT, Remedy). Update tickets on daily basis, forward when needed to specialized groups and close when resolved.
Worked in many industries, maintaining HP/Compaq servers and Dell desktops.
Perform all network related tasks in Windows and Novell environments.
Built numerous servers, i.e. Web - servers, File & Print servers, SUSE Linux Enterprise servers, Windows 2003 servers.
Installed Microsoft Critical Update patches, and Service Packs on Compaq / HP Servers.
Build, install, maintain and troubleshoot Windows and Novell Servers.
Use Active Directory to create users and groups. Added users to groups providing secure access to documents within folders.
Troubleshoot and replace hardware on desktops, laptops and multi-function printers.
Install, maintain and repair network printers.
Install and upgrade software on desktops and laptops using SCCM.
Installed and maintained Symantic anti-virus server.
Maintained McAffee virus server.
Maintained Citrix Farm.
Set up clients between Sterling File Gateway and SFTP servers for transfer of secure files.

PROFESSIONAL EXPERIENCE:

Confidential

System Consultant

Responsibilities:

Use Kaseya to perform PMs on servers and workstations for numerous clients.
Use Kaseya to monitor servers and workstations of numerous business clients.
Use Kaseya to schedule reboots, disk defrags and creation of restore points.
Monitor 20 business clients networks and respond to any alerts that occur
Use ConnectWise to schedule service tickets and track time. Keep tickets up to date with troubleshooting information until problem resolution.

Confidential

Network Support Technician

Responsibilities:

Weekend and as needed support, respond to alerts and calls from 2 major clients.
Respond to calls from 2 major clients, mostly calling from Dubai and Singapore to help troubleshoot computer or network related issues.
Troubleshoot computer issues, resolving or escalating depending on issue.
Reset Citrix sessions. Reset Trigonal Messaging Server Service when emails stop downloading to mobile phones or to Outlook.
Install new PC's and troubleshoot printers and computers at Tiffany's and other external clients.

Confidential

Field Services Technician

Responsibilities:

Image and re-image laptops and desktops.
Troubleshoot, diagnose and order parts for computers. When new part arrives, install part and ship old part back to vendor.
Troubleshoot connectivity issues.
Install / troubleshoot Windows 7.
Install Symantec anti-virus and make sure virus definitions are kept up-to-date.
Install / troubleshoot network and local printers / scanners / multi-function printers.
Take customer calls, visit customers and assist in resolving unique and specific issues.
Monitor trouble tickets and take tickets that come in not already assigned. Work tickets to completion.

Confidential

PC Technician

Responsibilities:

Imaged laptops and desktops with standard image using ghost.
Installed special software such as AutoCAD or ArcGIS when requested by engineers.
Worked on printers when customer called in a trouble ticket. Got a technician scheduled to come out and work on printer.
Worked with vendors, such as Dell, troubleshooting system and if part is needed, schedule Dell tech to come out and replace parts.

Confidential, Baltimore, MD

Technical Analysis Sr. Associate

Responsibilities:

Work on different projects as needed. Setup 54 printers and Wyse thin clients for new location.
New web based patient application being used, set up credit card scanners and insurance card scanners and associated software.
Worked with network technicians to install new Confidential units into racks.

Confidential, Baltimore, MD

Windows 7 Migration Technician

Responsibilities:

Performed in-place migrations and desktop, laptop and tough books swaps to convert all current Windows XP systems to Windows 7.

Confidential, Columbus, OH

Migration Team Technician

Responsibilities:

Worked on converting transfer of files using FTP to SFTP which was federally mandated.
Set up secure connections between Confidential and external clients. Set up connections in Sterling File Gateway and Sterling B2B Integrator.

Confidential, Harrisburg, PA

Deployment Specialist

Responsibilities:

Upgrade software on laptops allowing Game Commission headquarters to track game wardens.
This ensured calls were routed to wardens in the correct areas.