SUMMARY:

• A top - performing Senior Systems Administrator with extensive experience in network management and team leadership.
• Highly skilled in overseeing all facets of project lifecycle, directing cross-functional teams in the achievement of all milestones in accordance with requirements, timelines, and budgets.
• Proven ability in evaluating existing systems and technical platforms to identify inefficiencies, implementing continuous upgrades to maintain streamlined workflow and systems integrity.
• Track record of effectively maintaining cost controls and profitability through equipment operations and maintenance efforts.
• Provide comprehensive reporting for executive review, detailing project progress and updates.

AREAS OF EXPERTISE INCLUDE:

• Systems Administration
• Upgrades & Troubleshooting
• Revenue & Profit Growth
• Network Management
• Team Leadership & Development
• Process Improvement
• Hardware/Software Management
• Project Management
• Problem Resolution

TECHNICAL SKILLS:

Global Knowledge: M6419 Configuring, Managing and Maintaining Server 2008 R2

Skillsoft: Server 2016 - Identity AD Rights Management Services, Identity Active Directory Certificate Services, SCCM Maintenance and Managing Operating System Deployment, Microsoft Windows 8 - Managing and Maintaining Installation and Applications, CompTIA A+ 220-902 Desktop Security

Software: HylandOne Content, SCCM, Epic, 3M, eCharms, PWC Smats, VMWare vSphere, Microsoft 365 Suite, Service Manager (CA), Remedy, SQL 2014, Visual Basic, .NET, iLife Suite, File Maker Pro, Photoshop, MACROMEDIA STUDIO MX, ASG Remote Desktop

Healthcare: Confidential Coding, Deficiency Tracking, ROI, Resolute HB SBO and Identity modules, McKesson Horizon Patient Folder, DCS/QCI, IDX Carecast, eCHARMS, PwC Smart® Solutions

Environment: s Windows 2012, 2008 Server R2, OIS, Windows 10, 8, 7, Apple OS, Unix/Linux

Hardware: Server 2012 R2, Workgroup Manager, Mac Manage, xRaid Admin, Windows Admin, TCP/IP Networking, PC & Mac Repair and Troubleshooting, Network Printer, ID Server (CAASS)

PROFESSIONAL EXPERIENCE:

Confidential, Yonkers, NY

System Administrator/Application Analyst

Responsibilities:

• Provide 24/7 internal support on rotation. Configure and support over 90 Windows 2008 R2 and 2012 R2 Servers throughout the institution.
• Support EPF and Confidential applications including System Admin, ROI, and workflows, troubleshooting printer scanner and desktop issues to ensure continuous adherence to policies and procedures for Confidential and the Business Office.
• Outline business and clinical requirements through communication with clients, developing strategic solutions and network configurations accordingly.
• Collaborate with Confidential and business office in all facets of project lifecycle to achieve milestones.
• Establish test strategies and coordinate software upgrades and updates, documenting all procedures and outcomes for reporting.
• Resolve all Service Manager optimization requests and incident tickets for repairs pertaining to Confidential operations, as well as interface issues for document scanning, transcription, and Health Information Exchange. Install new applications and components, as well as upgrades; configure and validate all application settings.
• Spearhead weekly review calls with manager teams to prioritize current issues and plan future work orders.
• Participate in Confidential Build Review Board change control meetings to ensure compliance with integrated change control processing and documentation requirements.
• Liaise with Confidential Streamline, Iron Mountain, and Onbase vendors for effective issue resolution.
• Spearheaded go-love for multiple projects and applications including Confidential 2017 upgrade at Confidential and White Plains Hospital, Confidential implementation at Scarsdale Medical Group and Confidential, Confidential Image upgrade and testing, Epic-EPF DR ODC failover, decommission of outdated servers, onboarding of residents and fellows, data migration to Ensemble, EPF Mobile Capture expansion, Confidential Scanning Expansion, SQL 2014, Server 2012 R2 & Confidential Network Upgrades.
• Certified in Confidential Hospital Coding, Confidential Deficiency Tracking, Confidential Release of Information, Identity, Resolute Hospital Billing Administration (including Single Billing Office), Confidential Data Courier and OneContent Enterprise Medical Imaging.
• Provide comprehensive training to internal teams on supported applications including Epic, EPF, Smart, eCharms, 3M, Optio, and Accutrac.
• Conducted hands-on troubleshooting to identify all affected test and production servers and coordinate Server Patching activities during Mother’s Day weekend of the “Wannacry” Ransomware attack.
• Implemented Accutrac, benefiting the organization by sunsetting outdated chart tracking software and bringing Confidential to a new, updated Iron Mountain Connect integrated chart tracking solution.
• Advance Knowledge of Confidential policy, procedure and HIPAA standard of operation.
• Updated Service Manager (CA) Ticketing System to track and close service requests and incidents to exceed all SLA.

PC Support Analyst/Computer Service Technician

Confidential

Responsibilities:

• Communicated with customers to address and solve all desktop issues.
• Supported over 450 employees on technical operations both in-person, and remotely.
• Consistently implemented upgrades to optimize performance.
• Maintained accurate inventory of all equipment.
• Researched and responded to complex technical questions and issues.
• Updated Remedy Ticketing System to track and close service tickets.
• Created Images and Re-Image Workstation with PowerQuest Drive Image.
• Utilized Confidential Console One to remotely install software packages; leveraged DameWare, Console One, and Remote Desktop for PC repair and troubleshooting.
• Facilitated the rollout of group projects to improve quality and effectiveness of PC support.