SUMMARY:

• 8 years Utilizing and configuring computer software such as Windows 7, XP,Windows Server 2003, 2008, Active Directory, MySQL
• 5 years’ experience with Linux Administration, configuring and hosting Apache web server with multiple virtual hosts, creating an FTP and SFTP file servers, creating and managing Sendmail email server, as well as configuring DHCP, DNS, and SSH server processes.
• 10 years of customer service skills and an ability to effectively communicate
• 5 years’ Experience working with Local Area Networks, Wide Area Networks
• Previous experience supervising a number of employees in a fast paced environment
• Demonstrate a strong work ethic
• Willing to travel and relocate if required
• Able to write script and debug programs in various languages such as PYTHON, C++, JAVA, Android, C#, Java Script
• Ability to construct, Layout, and run Cat 5, 5e and 6 network and VoIP cabling
• Experience using Remote services such as Go To Assist, Log Me In, Windows Remote Access, and Cisco Any connect VPN
• Ability to create OU’s, GPO’s, User’s and Computers in Active Directory using DSADD command line tool
• Ability to Analyze Data and create Databases utilizing SQL software packages
• Able to calculate and design sub - netting of networks, also can configure, edit, and encrypt Cisco routers through command line
• Experience installing and creating file systems for various Linux/Unix distributions (Fedora, Ubuntu, Solaris)
• Experience setting and altering characteristics of different run levels (e.g. run levels 2, 4, 5 etc..) in Fedora and Ubuntu
• Extensive Experience using Linux command line security tools in Kali Linux such as NETSNIFF-NG, AIRMON-NG, CHKROOTKIT, FERN WIFI, METASPLOIT FRAMEWORK PACKAGE, DMESG, etc….
• Ability to modify user permissions with the CHMOD, and useradd - a commands in various Linux distributions
• Experience redirecting data from processes in Fedora
• Experience writing scripts in Windows Power Shell, Fedora bash and Perl
• Ability to utilize Linux monitoring commands such as LSMOD and LSPCI to troubleshoot peripheral devices
• Ability to configure Networking settings on Fedora with GUI or setup command
• Experience setting up and utilizing CUPS
• Experience Backing up data in various Linux distributions with tar command
• Adding users and groups in Fedora and Ubuntu with GUI and command line
• Experience also setting up and configuring the following Sendmail, Dovecot, Access Controls, LDAP Services, DHCP Services, DNS Client Utilities, Name servers,

WORK EXPERIENCE:

Confidential

Information Technology Specialist

• Re - image laptop and desktop Operating Systems such as Windows XP, Vista, 7, 8, Linux, and Mac with Altiris imaging software.
• Laptop/Desktop Hardware and Software Upgrade, Maintenance and Troubleshooting
• Operating System and Application Updating, Training and Troubleshooting.
• Setup and configure all network related devices, HP Switches, CIPA Content filter / firewall, HP Wireless AP Controller.
• Configure and Maintain MITEL 3300 VoIP Phone system
• Removal of computer / cell phone Viruses and Malware
• Entering and follow up of tickets and asset tracking in Spiceworks Ticketing System
• Provide first & second level user support as appropriate Data Mining/Database creation
• Interact with users to identify system issues. Gather information to gain an understanding of the user’s job / function, and the issue
• Network System Administration of a Windows Domain with 2 Windows Server 2008 domain controllers, 1 server 2012 application server, 2 virtual servers (1 FOG imaging server, 1 Ubuntu file server)
• Create numerous virtual servers using Virtual Box, VMWare Workstation & Hyper V software
• Work extensively with Active Directory Domain Services, Group Policy, and Windows PowerShell.
• Support business systems such as Microsoft Active Directory, Exchange, VMWare, and remote access systems.
• Configuring and troubleshooting profiles, file and folder permissions and network connectivity
• Train (and support) users on tools such as the MS Office Suite of products, SMS programs, Teacher Grade Book tools
• Troubleshoot printers and fax machines
• Assist in developing and implementing policies, procedures and standards including proactive trend analysis that enable the EUD support team to operate more efficiently and consistently

Confidential

Desktop Support Level 2 Analyst

• Perform advanced and some conventional Information Systems End User Device (EUD) support functions with minimal supervision
• Ensure swift deployment and continuous operation of network and information systems services
• Using available support tools and technologies provide problem resolution and proactive problem detection
• Assist in developing and implementing policies, procedures and standards including proactive trend analysis that enable the EUD support team to operate more efficiently and consistently
• Resolve and escalate issues in accordance with the Service Level Agreements
• Determine clients’ needs, analyze problems and develop, test, document, implement and communicate procedures and resolutions on technical and service issues
• Responsible for supporting day-to-day operations in the resolution of problems and inquires on a wide assortment of applications, hardware, mobile devices and multiple operating system platforms. Record all activities relating to customer calls and track to resolution ensuring customer satisfaction.
• Reimaging of Windows (XP & 7) PCs and laptops with WDS, and FOG imaging services
• Troubleshoot printers and fax machines
• Basic setup of mobile devices and email configuration
• Experience utilizing a ticketing system

Confidential, Scranton PA

Network /Field Service Engineer

• Primary responsibility included troubleshooting, maintenance and security of network services
• Install and Troubleshooting MFP (Printers and Scanners)
• Experience in working with Ricoh, Savin, Konica, Panasonic, HP, Dell and Macintosh
• Performed setup and installation of devices connected to network infrastructure
• Actively worked with installing cable networks in commercial buildings and small businesses
• Experience working with Active Directory, adding users and editing user rights
• Actively worked with file sharing and (SMB) network file system