SUMMARY:

• CCNP, CCNA, A+ Technician, MCP+ Internet, MCSA 2003, MCSE NT4, Dell Certified Systems Expert, Aircraft Mechanical Technician.
• Exploring opportunities to utilize my knowledge, skills and certifications as a full time employment.
• Highly motivated, ambitious, detail - oriented, and fast learner seeking a career in the field of Information Technology and Network Technical Support, bringing credentials and strengths in the area of PC and Network Operation, Maintenance, Administration, Installation, Configuration of Hardware / Software, Troubleshooting, and Repair, Monitoring of the MS Networks, Data Center Operations, User accounts / MS Exchange Infrastructure, Administration of mailboxes and Public Folder, Operating System Backups / Restores.

SKILLS:

• NOC Engineer MS Network Admin Small Business Manager
• Cabinet/ Server Installs MS Network Engineer Customer Service
• Server Configuration Active directory Asset Management
• Switch/ router Installs TCP/IP, DHCP, DNS Data center security Agent
• Software Installs MS Exchange ATM Technician
• Network cabling Windows, All versions PC Usage Instructor
• Cable Terminations Hardware Installs IC Board Soldering
• Patch Panel Termination Software Installs Motherboard Exchanges
• Server Repairs PC Refresh/ Migrations Block 66/110 Punch Down
• Knowledge of IIS/ SQL Data back Ups Remedy Ticketing System
• LAN/ WAN Network Monitoring Vantive Ticketing System
• Some Linux/ Unix Data Transfer/ Ghost laptop Repair
• Network troubleshooting Photoshop Enterprise Printer installs
• I have the ability to work alone and with others, Team player, enthusiastic, and motivated to learn new Technology to achieve job requirement.

PROFESSIONAL EXPERIENCE:

Network Engineer

Confidential, Oakton, VA

Responsibilities:

• Worked directly with the customer and/or support staff to identify and troubleshoot / isolate the root cause of problems of the client/ CTL networks.
• Communicated and supported customer billable requests through a trouble ticket system.
• Managed and prepared incoming and outgoing customer tape backups.
• Performed and executed installation projects/ copper and fiber/ CenturyLink and/or customer equipment: Rack and stack/ Terminations/ Cross-connects, Tastings.
• Responsible for escalating events in a timely manner to the appropriate team/s according to proper procedures.
• Maintaining documentation and organization of network systems infrastructure cross connects and circuit audits.
• Assisting customers with after-hours shipping and receiving.
• Providing support to the Facilities team when monitoring the Data Center’s building controls
• Assisting Security team/ Monitor and control access to the Data Center to prevent unauthorized access.
• Utilizing Putty app to access network devices to configure based on clients request. Established remote hand access to customers though WebEx, Team viewer, and similar apps.
• Have Experience as a Data Center Analyst/ Installer Confidential Microsoft and Verizon Data Centers as a third party contractor. De-commissioned legacy devices such as IBM, sun, and Compaq servers/ devices and installed new blade servers, switches, routers and other network equipment’s (load balancers, firewalls) - HP ProLiant’s/ C7000, Dell PowerEdge’s, IBM, Hitachi, Sun/ Oracle, Cisco routers 2800/2900, 3800/3900, Cisco switches 4500, 6500e, Nexus, Arista, Firewalls ASA 5500, Juniper, Citrix F5, NetApp: FA and V series, …
• Used Putty to access network devices to configure based on clients request. Established remote hand access to customers though WebEx, Team viewer, and similar apps.
• Have experience as a Network/ Desktop tech to assist the US Senators and their committees’ office Network/ PC/ Printer move as a contractor for HP and General Dynamic. -Well familiar with new device dispatches and return of PC equipment’s in large government centers/ Senate buildings.
• Have experience as a Network engineer/ tech, to Design, Configure, implement small Physician office networks: PCs, printers, digital equipment’s, scanners.
• Troubleshoot network connectivity, pc issues, repairs, data back- ups and business advertising.
• I have helped users to troubleshoot remotely, and over the phone resolving PC / network problems. I have performed data backups daily, and weekly.
• Have experience as a Network Admin to operate a company with 300 onsite and 2000 remote users with daily computer usage and outlook exchange email, support online users, and setting up switch ports with point of access for wired and wireless connectivity for conference rooms, banquet halls and party rooms.
• As a Dell Certified Systems Expert ( Confidential ) have full knowledge and experience of troubleshooting, repair, and exchange of motherboards, daughter cards, NICs, memory modules, LCD’s, Palm rests, Bottom cases, keyboards. I have installed software and drivers, on all models of Dell servers, PCs, and laptops.
• I am self-sufficient to work on HP and other servers as well. participated in a PC refresh project Confidential Verizon Business as a sub-contractor: interviewed employees face to face in order to have PCs and laptops to be exchanged based on company’s policies, employees needs and following the security measures.
• Used some automated scripts and some manual transfers of data to have the new computers ready for user in less than 24 hours SLA.
• I have an extensive experience with face to face customer service conducting / resolving difficult and troublesome situations.
• Managed and owned a small business.
• I have a good experience of purchasing merchandise, Inventory control, determining the right price for the product, operated cash registers, have done business advertising, establishing work schedule for employees, managed online purchasing transactions.