SUMMARY:

• 7+ Years of success working with Desktop, Server, and Cloud Infrastructures and proven leadership in implementation of technical projects and overseeing targeted goals.
• Currently seeking an opportunity to focus on leadership and manage a fast - paced and dynamic environment.

SYSTEMS ADMINISTRATOR PROFICIENT IN:

• Microsoft Windows and Linux CentOS installation and configuration
• Server Monitoring (EMC Smarts, Solar Winds Orion, Big Brother, and Microsoft System Center Operations Manager)
• Apple OSX Operating System Support
• Active Directory and Exchange Management
• Cisco Configuration and Troubleshooting for routers and switches

TECHNICAL SKILLS:

Operating Systems: Server 2003/2008/2012, Windows 7/8/10

Protocols: TCP/IP, IPX/SPX, DNS, WINS, DHCP

Hardware: Servers, Routers & Switches, Wireless Routers, T1/T3 Connections

PROFESSIONAL EXPERIENCE:

Confidential, West Cranbury, NJ

Senior System Administrator

Responsibilities:

• Managed and maintained a 24/7 Network Operations Center, which hosted a multitude of servers and storage, primarily comprised of both Windows and Linux systems.
• Monitored servers and network devices using Big Brother, SCOM, HP Open View, and Solar Winds Orion monitoring systems to troubleshoot items such as network connectivity, CPU performance, hard drive space, and application issues.
• Assisted in implementing team knowledge-base with documentation for engineering procedures.
• Worked with Amazon AWS in verifying content in S3, validating active EC2 instances for monitoring configuration, and observing active RDS connections, in troubleshooting content availability.
• Worked with Jenkins packaging scripts to address site performance issues.
• Worked in conjunction with our Enterprise Monitoring engineers to ensure the production environment alerted our NOC with any errors or alerts, which may impact services both internally and to the external customers.
• Coordinated efforts between engineering teams during production impacting issues by engaging the appropriate resources on a conference bridge and keeping an accurate timeline during the incident.
• Utilized VMWare VSphere client to check statuses of hosts and virtual machines, including tasks to restart standard services (ex: IIS, Server, Print Queue)
• Verified data backups in our environment using Symantec NetBackup.
• Coordinated server hardware maintenance with vendor and engineering teams to troubleshoot or replace defective equipment.
• Provided Support for both Field and Bureau globally located Technicians who require further assistance in resolving technical issues (Microsoft Windows, Apple OSX, iPhone, Associated Press Proprietary Software, and Active Directory related inquiries).
• Managed, assigned, and worked on technical issues utilizing ticketing queue systems Easy Vista.

Confidential

System Administrator

Responsibilities:

• Provided 24x7 NOC Support in managing and maintaining over 400 VMWare virtual machines consisting of Windows and Linux Servers using VSphere 5.5, hosted on HP PowerEdge ESXi hosts.
• Deployed staged code packages for the Confidential .com and other international Confidential sites using BMC Release Management and purged stored content cache on Akamai via Luna Center.
• Performed Cisco ACE load balancer assistance during server maintenance and application service troubleshooting.
• Deployed PowerShell scripts to automate repetitive system checks and provide environment metrics against an established baseline.
• Configured and troubleshoot Cisco routers, switches, wireless access points and VOIP for retail environment networks.
• Worked on the upgrade and architecture of Microsoft System Operation Manager 2012 and set up hardware and custom application monitoring throughout the infrastructure.
• Used SCCM for patch management and software deployment for internal users.
• Created new VMWare servers thru new server image templates and performed Physical to Virtual migrations.
• Used McAfee to identify and implement approved patches against machines within the environment to ensure systems remained secure.
• Scheduled daily, weekly, and monthly backups through Veritas NetBackup and restored data tapes through vendor Iron Mountain.
• Maintained Citrix Xen Desktop VDI’s for secure access to virtual applications hosted for Confidential users.
• Provided remote retail site setup, upgrade, troubleshooting support to Confidential & Co. ’s over 300 global retail location, each consisting of hardware/network devices and ISP connection.
• Provided support for Confidential internal users regarding finance application and web content issues.
• Deployed and managed the Air Watch MDM solution to company devices such as iPhone, iPad, and Android devices.
• Worked with Solar Winds to create new monitoring templates for applications and network availability.
• Monitored production environment, including Servers, Applications, and Network Devices through SCOM, Solar Winds, and Big Brother monitoring tools
• Managed user accounts, distribution lists, group policy, and OU's via Active Directory and Exchange 2010.
• Managed ticket requests through Service Now, performing Change Management requests approved by the Change Advisory Board.

Confidential, St Wellesley MA

Technical Operations Engineer

Responsibilities:

• Processed software requests and updates for new and existing users by deploying applications via SCCM.
• Provided Level 3 Support for any hardware/software related issues regarding Desktop, Laptop, Printer repairs, performance, or general troubleshooting which were escalated by lower tier teams
• Monitored Windows Server production environments utilizing SCOM 2007 R2 to troubleshoot any critical issues for external and internal users.
• Deployed Air Watch MDM solution to Mobile Devices such as iPhones, iPads, and Android devices.
• Served as a technical liaison between IT and upper management in implementing procedural changes, software/hardware standards and standard operating procedures.
• Created and managed users accounts, email accounts, distribution lists, and OUs using Active Directory.
• Exceeded client expectations by using EAGLE product, technical and client expertise to effectively provide application support.
• Provided on-call support for after-hours support and also coordinated off-shore team located in India to handle any routine non business impacting incidents during overnight hours to ensure 24/7 availability.
• Assisted IT Management in building an effective knowledge-base of the Service Now ticketing system managing incidents and service requests through task submission, prioritization, and completion.
• Fully owned and escalated issues from inception to resolution to ensure resolution times meet client expectations.

Confidential, New York, New York

IT Technician

Responsibilities:

• Worked with Confidential regarding any issues pertaining to Windows XP/7 and Mac OSX 10.6/10.7 operating systems.
• Attended training for the ACSP certification (Apple Certified Support Professional).
• Worked on hardware issues relating to Desktop/Laptops/Printers (replacing/repairing/upgrading defective peripherals)
• Configured and troubleshoot both Blackberry Devices and iPhones, including account management with Confidential /Verizon, e-mail set up, and mobile management using BES and Air Watch.
• Assisted customers with issues relating to Associated Press Media Port and Web feeds (Proprietary products used to distribute media to our members), working in conjunction with Customer Support to ensure customers were receiving content on demand.
• Supported offices both nationally and globally over phone and remote desktop.
• Installed and supported PBX, VOIP (Thinking Phones Network), and Cisco WebEx systems and worked with Telecom members to resolve issue in a timely basis.
• Visited customer sites when required assisting in hardware/software/network set ups, while also coordinating with outside ISP and Phone vendors for any repairs/installations.
• Contacted various vendors (Dell, HP, and Microsoft) to resolve equipment issues that had active warranties or required further troubleshooting.
• Managed technical assets ensuring all inventory was being tracked, maintained accurately, and used cost effectively

Confidential, Raritan, NJ

Desktop Support Specialist/Tape Back-up Technician

Responsibilities:

• Supported Tier I IT Help Desk for Confidential & Confidential utilizing the Remedy Ticketing System for call logs and creating tickets, for user related issues.
• Assists with IMAC support (Installs/Adds/Moves/Changes) which includes new user set-up, login/password creation, and setting up desktop workstations.
• Windows based OS (XP/Vista/7) support for laptops and desktops.
• Hardware & Software repair, upgrade, patches, and diagnosing issues related to non-functioning applications or hardware peripherals.
• Contacts IBM Vendors in replacement parts for Confidential & Confidential issued
• IBM Lenovo ThinkPad T40/T42/T410.
• Tasks include system monitoring, problem escalation and management, back-up support.
• Loaded and managed HP Storage Works ESL 712e and AS/400 libraries with LT02/LT03/LT04 tapes and schedules the pickup and return of media.
• Performs the daily, weekly, and 3 month tape rotations for data backup.
• Troubleshoots server related errors and updates off-shore Admin teams on any critical issues with the robotic library and server.
• Takes immediate action when an escalated request is made for an emergency back-up corresponding with off-site storage in a prompt delivery of media.