Team Leader Resume Alexandria, VA - Hire IT People

SUMMARY:

I am a highly motivated and dynamic professional with a lot of customer service experience, providing a friendly environment for customers and making them get the best from their visit. I also have great technical support, well versed in some mac troubleshooting skills.

TECHNICAL SKILLS:

Organized and detailed
Expert in mobility and services
Active listening skills
Active Directory
Great typist
Cable management
Working knowledge of servers
Experience working in a team - oriented, collaborative environment.
Extensive knowledge of apple products
Personable and approachable
Exceptional communication skills
Strong client relations
Making sure systems are up to date and default wifi usernames and passwords changed
Experience troubleshooting PC issues to get to the root of the problem
Follow up on outstanding requests and ensure timely resolution
Windows 7,10, Mac OS X, Printers, Mobile devices (iOS, Android)

PROFESSIONAL EXPERIENCE:

Confidential,Alexandria, VA

Team Leader

Activate Phone plans (Verizon, AT&T, Consumer Cellular)
Consult with guests in order to determine their wireless service needs and recommend the appropriate wireless products and services
Troubleshooting phones and helping customers learn how to use their device
Two time best customer service Team member of the week
Assist guests in setting up their new and old devices
Identified and acted upon opportunities to sell additional products and services to new and existing guests in order to maximize transactions
Keep environment clean
Cashier; Check out other Target customers not buying just electronics
Direct Target customers around find items they are looking for

Confidential

Package received online orders, get it ready for delivery
Received Gold membership/employee award for being extraordinary; enabling me to choose schedules ahead of time.
Assist customers in locating items they can’t find should they need help
Restock the items used in the packaging of the orders and keeping count of them.

Confidential, VA

Satellite Technician

Installation of Set-To-Box (STB) for residential customers
Verifying that Video signal sourced from the Satellite are within acceptable limit
Connecting all accessories and cables to ensure optimal audio-visual quality experience
Troubleshooting of video and audio issues in the residential setting

Confidential, Franconia, VA

Front Desk Help

Check connectivity issues with church systems
Install or replace network switches, laptops and computers
Hardened machines by changing default wifi username and password
Hardening and patching of the computer systems used by the clergy and the onsite daycare as needed
Troubleshooting of the computer systems used by clergymen and the onsite daycare
Troubleshooting of network slowness and connectivity issues

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Team Leader Resume

Alexandria, VA

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