SUMMARY:

• Professional system administrator fluent in both business and conversational English, several IT disciplines in System/Citrix administration.
• Diverse ranges of skills include but are not limited to: network and systems administration, Windows security, extensive desktop support / server experience, proficient in user support function, understanding technical specification of complex systems and with an aptitude for understanding software packages and related IT process.
• Quickly learn and adapt new programs, operating systems and scripting languages.
• Possessing an ability to support, analysis in problem solving and conflict resolution.
• Over 9+ Years of IT networking experience in the areas of Microsoft Network Administration, Server Consolidation, Active Directory Management, Citrix Operations, Systems Management and Application Virtualization.
• Developed customized rule sets and alerts for effective management and reporting failures of critical services for 24x7 operations.
• Working Experience on Different Hardware Servers like HP ProLiant DL360, DL380, ML570, Confidential X series and Dell Power Edge 6850.
• Problem Analyzing and solution providing on Win 2000/20, Active Directory configurations in a single forest, multiple domains infrastructure& TCP/IP Networking.
• Hands on Experience to migrate various Windows workstations and domains to Windows 2003 Active Directory using NetIQ & Quest Tools
• Hands on experience with Microsoft Network Load Balancing and Microsoft Clustering technologies
• Implemented and deployed SQL Server2005 Cluster for Enterprise Network.
• Installed Citrix Presentation Server/XenApp 4.0/4.5/5.0/6.5 from ground up which includes setup, policy control, program deployment, enabling client access and load balancing.
• Implemented Microsoft Cluster Services (MSCS) for web services (IIS5.0 and IIS6.0) providing High Availability (HA) and failback for the business critical web applications hosted.
• Building, Monitoring and Troubleshooting of Windows 2000/2003 servers. Installation and upgrade of packaged applications on the servers.
• Extensive experience on HP Blade ChasisEnclosure (c7000) / Blade Servers (BL620c) G7 using onboard administrator for starting / stopping Citrix Pool Master Xen Servers.
• Worked on Testing MWTS (Microsoft Windows Technical Services) Applications - Lotus Same time, Operations Manager 2007 Console/client, Citrix ICA Client, VMware V sphere on Windows 7 Test workstation and checked for compatibility of the applications. installing the Microsoft Patches on all the desktop and servers, Using Update Manager tool
• Experience in deployment strategies of Windows NT & Windows 2000 networks like Active Directory, Security, DNS, DHCP and WINS.
• Working on Incident Tickets while on-call 24x7 rotation basis environment.
• Good knowledge on working with Incident, Problem, Change and Request Management Tickets in Remedy/Service Now Ticketing Tool as per ITIL standards.
• Extensive experience in configuration and monitoring of Terminal servers, ILO and RSA remote access.
• Expertise in VMware environments 2.5 and 3.0/3.5/4.1. Installed ESX server on DL580 series Servers and familiar with VMware Virtualization. Managed virtual machines on ESX servers. Familiar with ESX clustering, VMotion, HA & DRS.
• Extensive experience in P2V conversions using VMwareStand alone converter and PlateSpin.
• Good at Data analysis, identifying and planning strategies, which provides performance driven metrics.
• Expertise in installing, maintaining and configuring Citrix Presentations/XenApp servers, worked on 1.8/3.0/4.0/4.5/5.5/6.5 versions
• Publishing Applications, Content and Desktop to the users as per the requirements.
• Enabling Web Access and Securing Access to Published Applications and content.
• Configuring Meta Frame Presentation Server Policies, Load Management and Printers.
• Knowledge on VB Script.
• Work well both independently and as part of a team. Work well under pressure and conflicting priorities.

TECHNICAL SKILLS:

Operating System: Windows NT/ 2000/20 Server, NT/2000/XP/2007/2008, Linux, Red Hat. Desktop

Hardware: Compaq ProLiant servers, Confidential Compatibles, Cisco Routers/Switches, Modems, RAID Controllers, Firewall (Fortinet)

Software: Active Directory, Microsoft Systems Management Server (SMS), Microsoft Operation Manager (MOM), VMware, RAS, WINS,DNS, DHCP, Microsoft Operation Manager(MOM), VMware5.5,Exchange2000/2003 Server, Blackberry Server, RAS, WINS, DNS, DHCP MS Office Suite.

Terminal Application Servers: Citrix Metaframe 1.8/3.0Presentation Server4.0/4.5,XenApp 5.0/ 6.0/6.5/7.6

Databases: MS Access, MySQL, Oracle 8.i/9i/10g/11g SQL Server 2000/2005/2008

Web & Transaction Servers: IIS 5.0, IIS 6.0

Languages: HTML, C, C++, COBOL VB Script and SQL/PLSQL

Directory Services: Symantec PC Anywhere, Microsoft Terminal Server, Remotely Anywhere, Dame ware

Networking Protocols: TCP/IP, Token Ring, Ethernet, RAS, RIP, OSPF,POP3,SMTP,DNS and DHCP

PROFESSIONAL EXPERIENCE:

Confidential, Warren, NJ

Sr. Systems Engineer

Responsibilities:

• Installed Citrix XenApp 6.5/7.6 and joined to respective Citrix XenApp farm by entering SQL Authentication. made sure the servers are joined to the farm by running qfarm.
• Built Windows Server 2008 R2/2012 Enterprise Edition Virtual Machines on ESXi Host machines using vSphere.
• Assisted in Upgrading vCenter and all hosts across all sites to vSphere 5.5/6.0
• Physical to Virtual (P2V) and Virtual to Virtual (V2V) migrations.
• Joined to respective AD Domain based on geographical location and prepped the servers by Installing SCOM SCCM Agents, Symantec End point Agents. Configured storage and configured/partitioned disks.
• Research 2012 compatibility with various enterprise applications such as Solarwinds,TSM,Trend,SEP etc and manage the testing of those applications with various groups
• Made sure the server is up to date with Microsoft Hot fixes and patches. Also, made sure that all citrix servers are at the same level related to patching and hotfixes.
• Resolved critical issues related to joining XenApp and XenDesktopservers to the farm.
• Migrated Pilot users from Citrix Presentation Server 4.5/5.0 to XenApp 6.5.
• Configured XenDesktops 7.1/7.6 and managed them using Desktop Director.
• Configured permission and remote assistance on the XenDesktop machines.
• Installed and configured Appsense DesktopNow Suite which includes Appsense Application Manager 8.6
• Appsense Environment Manager 8.4, Appsense Performance Manager 8.4 and Appsense Management Center 8.4 to meet the organizational users requirements to connect to different devices.
• Configured Appsense DesktopNow Environment Manager 8.4 packages according to user requirements and pushed it through Management Center to the client devices.
• Implemented controlled application access and endured license compliance by managing user rights over controlled network & web access using Appsense DesktopNow Application Manager 8.6.
• Configured user group policies and computer group policies during log on and log off in a Citrix application servers using App Sense Environmental Manager.
• Installed and configured AppSense Management console. Pushed packages to the test machines to test the built AppSense packages.
• Replaced the network printers through Environment Manager.
• Configured Alerts/Monitoring for Dell PowerVault 3200/3300 Storage devices.
• Build Dev Environment setup for testing applications in AD Migrations.
• Disabled the proxy settings in the registry in the Environment Manager using Self heal key.
• Locked down the Connections tab in ie to restrict the users using Environment Manager.
• Prohibited few applications to the users through Application Manager.
• Assisted in Upgrading vCenter and all hosts across all sites to vSphere 5.5/6.0
• Installed VMware tools to increase the mouse performance etc.
• Physical to Virtual (P2V) and Virtual to Virtual (V2V) migrations.
• Assist with tech refresh and a physical server to virtualization project.
• Building, creating templates, cloning and deploying virtual machines.
• Updated server build documents, Created Server run book for all servers.
• Created Datacenter Documentation to cover the Windows and VMware. vCenter Installation, ESXi installation and upgrade from 4.x to 5.x.
• Worked closely with Storage and Network teams to ensure highest level of dependability across VMware infrastructure.
• Apply ESXi patches/upgrades using update manager.
• Configured Machine Catalogs, Delivery groups.
• Created and sustained XenApp and XenDesktop applications.
• Build Citrix Store front server with two sites (one for primary and one as failover) and configured explicit and pass through authentication and tested successfully.
• Conducted root cause analysis, diagnosed system problems and rectified errors.
• Built procedures to deploy applications and configure Citrix connections.
• Shared technical expertise with other Engineering personnel and departments.

Environment: Windows 2000/2003/2008 R2/2012, Windows Desktop XP/7/8, Citrix XenApp 4.5/5.0/6.x/7.x, VMware 4.0/5.0/5.5, HP Service Center. Citrix Xen Center 6.2, Citrix App Center, Citrix Receiver, Citrix Provisioning Services, Citrix Director, License Server, StoreFront,Studio, Virtual Delivery Agent, AppSense Application Manager 8.7,Management Console 8.5, Environment Manager 8.4, Personalization Manager 8.2, Wyse Devices D90, Citrix Edge Sight Monitoring Tool.Server,Dell PowerEdge,Dell PowerVaultMD3200, Powershell.LANDesk,SCOM 2007, Confidential Endpoint Manager (BigFix),Solarwinds,Zenoss.

Confidential, New York, NY

Sr. System Engineer

Responsibilities:

• Enterprise Engineer responsible for IT infrastructure consisting of over 600 Servers (Application,
• SQL, Terminal Servers, and Domain Controllers) over a multi-site, multi-domain environment.
• Responsible for administering Windows 2003/2008/2012 servers in datacenter.
• Responsible for Windows server 2012 standards.
• Install new/ rebuild existing server and configure hardware.
• Was involved in the migration and consolidation of different Citrix Farms Xen App 4.0/4.5/5.0 to 6.5across the globe.
• Migrated more than 10000 users from traditional Windows XP Workstation environment. to Windows 7,CitrixXenApp 6.5 Environment.
• Involvedin the design meetings of how to migrate various application to the new farm at a centralized location.
• Used Xen Prep utility to Clone/prep the templates to spin up new Virtual machines
• Involved in cleaning up and standardizing the XenApp 6.5 environment by following proper naming conventions and removing individual user access to published applications.
• Building, creating templates, cloning and deploying virtual machines.
• Updated server build documents, Created Server run book for all servers.
• Created Datacenter Documentation to cover the Windows and VMware.
• Implemented System Center Operations Manager 2012 with Server 2012 enterprise wide. CreatedWebinterface site for the user to access the published application
• Configured the site for Dual mode so that I could be used for both Streamed apps and Installed apps
• Configured the XenApp services site for user to launch their application form the XenApp hosted Client (PNAgent)
• Upgraded licenses on Citrix license server
• Virtualized all the physical servers in all the datacenters to VMware virtual machines.
• Created different Citrix Templates as per the organizations requirements with required technology stack
• Created and standardized the image for the provisioning servers
• Created Virtual machines for application team to test their applications in the Citrix Servers before migration
• Created Snap shot of the VM to revert back to original settings if there were any issues with testing of application
• Worked on VMware VCOPS to collect information related to VM / Data store & Cluster performance metrics.
• Effectively used Citrix APPDNA tool to provide application testing, remediation and over all application compatibility before scheduling the migration.
• Worked on Citrix Provisioning services to stream different images to empty VM Shells
• Worked with users from different countries across the globe to migrate their servers/Citrix Farms in the new consolidated environment.
• Created Citrix policies to restrict access to drives, printers configurations etc
• Building Citrix XenApp6.5 servers at both datacenters (Sun Prairie and Atlanta) on Citrix XenServer 6.0.2 using Xen Center.
• Actively worked on Xen Center 6.0.2 for Users Xen Desktop related issues in taking snap shots, rebooting/shutting down, increasing RAM and Storage, changing VLAN and moving the VM’s from on storage to another storage.
• Troubleshoot various issues related to printing from CitrixXenApp sessions.
• Recreated the terminal services profiles to resolve various application and user related issues
• Locked down the environment to the user using the Citrix Polices
• Worked with various users to troubleshoot the application related issues in Citrix.
• Created different load evaluators to restrict number of users on a particular server as per the application requirement to resolve any performance related issues
• Closely work with developer/ application teams to test the applications in the Test/stage environments before moving to production
• Used Citrix Tools like APPDNA to check the compatibility of the app for Migration
• Used REGMON, FILEMON, PROCMON to troubleshoot various issues when migration the apps from Xen 5.0 to 6.5
• Working on Configuring printer policy at logon in AppSense in the entire environment and test will test users before moving to production.
• Worked closely with AppSense support to refine log on and logoff policy in environment manager. Cross verified by generating reports in management console to see whether users in the groups are getting the right packages or not.
• Built AppSense Sandbox Environment (Environment Manager and Personalization Manager) and connected to SQL Database then imported production templates to continue testing.
• Working on Configuring drive mapping for entire Material, BITS and Operation Planning departments in MTA using AppSense Environment Manager.
• Worked on Appsense Environment Manager for changing production policies and deleting individual settings for the users.
• Gathered all users related GPO’s previously implemented in Active Directory and move them to AppSense environment manager.
• Configured more than 300 Wyse devices at client location both T10 and D90 (Windows Embedded Standard 7(WS7E) Devices.
• VCenter Installation, ESXi installation and upgrade from 4.x to 5.x.
• Worked closely with Storage and Network teams to ensure highest level of dependability across VMware infrastructure.
• Assist in Physical to Virtual (P2V) and Virtual to Virtual (V2V) migrations.
• Apply ESXi patches/upgrades using update manager.
• Performance monitoring and tuning using VCOPS.
• Packaged applications as per user requirements using Microsoft App V and published in Citrix Xen App 6.5 environment.
• Extensive experience working on citrix monitoring tools like citrix scout, edge sight monitoring tool & networking tool Wire Shark to troubleshoot application related issues.
• Configured the Edge Sight application to upload their payload at a particular time of the day to decrease the network contention
• Generated report from Edge Sight to troubleshoot the server/user related performance issues.
• Ran reports real time to troubleshoot the slowness of the server
• Experience with Active directory Group polices, DNS,DHCPetc
• Implemented System Center Operations Manager 2012 with Server 2012 enterprise wide.
• Install and configure and authoring different SCOM Management Packs.
• Created various GPO’s to lock down the servers in a specific OU and delegated the GPO to apply to a specific user group and excluding it for the Administrator.
• Experience with SQL 2008R2, Creating Databases, delegating user roles to DB like DBowner, DBreader based on the application requirements
• Worked with VMware ESXi 5.5
• Worked based on the ITIL standards like change management, incident management, request management, problem management
• Documented all the process required by the help desk to troubleshoot level 1 issues.
• Created Technical documentation when a new technical changes have been implemented like Vision Diagram of the whole environment, etc

Environment: Windows XP/2003/2008, Win T PC, Win 7, CitrixXenApp 4.5/5.0/6.0/6.5 , VMware 4.0/5.0/5.5, HP Service Center. Citrix Xen Center 6.0, Citrix App Center, Citrix Receiver, Citrix Provisioning Services, Desktop Director, Citrix Desktop Studio, Citrix XenApp 6.5 Platinum Edition, App sense Management Console 8.2, App sense Environment Manager, App sense Personalization Manager, Windows 2008 Enterprise Edition,Wyse Devices(T10 and D90), Citrix Edge Sight Monitoring Tool.SCOM 2012, SCCM 2012, Active Directory, MicrosoftFailover Clustering, VMWare ESX 3.5/4.x/5.x HP Proliant, EMC Storage.

Confidential, Fort Worth, TX

Sr. System Engineer

Responsibilities:

• Responsible for all the Windows NT, 2000, 2003 and 2008 servers in the Data Center. Installation and administration of Windows NT servers, domains and database servers like SQL.
• Evaluate Recommend Support Administer and maintain about 2000+ Server (Windows 2003,2008 Windows 2000, Windows NT, MS Proxy server, SQL 2000, Backup Exec, IIS servers).
• Worked on Various Servers (HP, Confidential and Dell)
• Configured ILO for HP, DRAC for Dell and RSA for Confidential servers for remote access to Administrator
• Installation of Applications on the terminal services server and providing access to necessary groups
• Creating user and Groups as per the requirement and Organizational Naming Conventions
• Designed & implemented Microsoft Active Directory for Test domains
• Designed & implemented messaging services using Website hosting, Internet Information Server (IIS) configuration, implementation and maintenance. troubleshooting of various application related issues with Java Runtime Environments on both 32bit and 64 bit Operating systems
• Involved in building Windows 2008 servers for XenApp 6.0 projects.
• Created Golden images using the Microsoft Automated deployment services and deploying them on the newly installed hardware in the datacenter.
• Involved in the planning and execution of the decommissioning of Old Windows servers created a quote for buying a server as per the project requirement worked with various Group Policy Objects and configuring them inorder to lock down the Windows environment for Non Admins and users.
• Created login scripts for mapping network drives as per the department’s request
• Analyzing the server crashes from the memory dump and worked with Microsoft for resolving the issue ( getting updated patches or updating the drivers as per recommendation)
• Analyzing Event logs for application crashing for troubleshooting the application related issues
• Used Process Explorer to close hung process, handles and dll’s
• Configured IIS server and created Website as per application requirements forCitrix Web interface.
• Publishing of application in Citrix and providing access to user as per the Service request.
• Rolled over applications as per user requirements and tested aggressively with testing team before moving to production. worked on deploying virtual machines using AWS and made them HA capable due to critical applications installed on these machines.
• Actively raised and participated in Citrix support calls to overcome design related issues for appropriate VDI assets and documented best practice for future reference. working on XenApp 5.0 in test environment for migration of the current farm from XenApp 4.5 to 5.0
• Installing Citrix 4.5 on Windows server and joining them to the farm troubleshooting various issues related to Citrix resource manager, printers, etc
• Created Load Evaluators for disabling login to the severs for troubleshooting purposes
• Used FileMon, RegMon, ProcMon and Process Explorer to troubleshoot the application issues in both Windows and Citrix Environment.
• Knowledge on Netscaler, checking incoming connections for external users etc
• Shadowing user sessions for troubleshooting the issues
• Experience with Application Streaming and publishing Streaming profiles for user access recreating corrupt Terminal Server user Profile for user to connect and launch the applications
• Resolved various connection of Citrix Printer issues for client printing over Citrix
• Created Web Interface Access Platform Site for offshore users
• Working experience on SCOM 2007 (used for monitoring, health check and status of the servers) and SCCM 2007 (pushing deployments, packages and updating packages on the servers) applications. actively involved in implementing SCOM 2007 on our 200 + Citrix servers and 3000+ workstations which enabled us to check the health, performance, and availability for all monitored objects in the environment and helped us identify and resolve problems.
• Created Persistent and non-persistent images in XenDesktop for users depending on the organizational requirements.
• Created Virtual Machines on ESX 3.0 and maintained through Virtual Center Infrastructure Client.
• Configured HA, Failover and DRS in VI
• Created templates and build servers on ESX Host
• Configured memory, processors, switches etc on for virtual Servers on ESX host.
• Monitored and managed the performance and the load balance of the Servers.
• Created and documented process for deploying Virtual machines on VMware.
• Performed P2V conversions using VMconverter and V2V conversions using Vmotion.
• Used HP service center for working on Incident Tickets, Change Tickets, Request Management Tickets
• Created workflow documents for defining process for Server Dcoms, help desk escalations.
• Created Application installation documents for change management review.
• Updated manager on weekly meeting on the project status assigned.

Environment: Windows XP/2003/2008,Citrix 4.5/5.0/6.0, VMware3.0/3.5,HP Service Center, VMware ESX 3.0/3.5. Citrix XenApp 6.0, Citrix Receiver, Citrix Provisioning Services, App sense Management Console 8.4, App sense Environment Manager, App sense Personalization Manager, Windows 2008 R2 Data Center Edition, Windows Server 2003, Windows XP SP3, BMC Remedy Ticketing System, Citrix Edge Sight Monitoring Tool.

Confidential, Pittsburgh, PA

Citrix Engineer

Responsibilities:

• Responsible for maintaining, administering and was troubleshooting all the Windows NT and 2000 and 2003 servers in the Data Center.
• Installation and administration of Windows NT servers, domains and database servers like SQL.
• Building Windows 2000 and 2003 Servers on HP Proliant DL 360, 380, 370 and 580 Servers. Also on Confidential P series, E series Servers and Dell Power Edge Servers.
• Designing and building the new servers and install all applications according to the department requirements.
• Gathered the information from the customers and worked accordingly.
• Used ILO and Remotely Anywhere for accessing the servers and maintaining them.
• Configured HP Proliant G3, G4 and Blade Servers.
• Maintained Windows NT 4.0 and windows 2000 servers.
• Monitoring and troubleshooting Operating System and application performance issues in detail
• Creating users and assigning the roles depending on the privileges and restrict the user access.
• Administering domain trusts, and changing the domain mode using Active Directory Domains and Trusts.
• Installation, configuration of TCP/IP, DNS, WINS, LDAP, IIS 6.0, ASP.NET settings on application servers.
• Decommissioned old servers and cutover the new servers.
• Created Roaming profiles for the Citrix Users to reduce server load and increase performance.
• Worked with Microsoft engineers for issues pertaining to the new environment and the application.
• Installation of IIS and other components, configuration including moving IIS logs, adding registry entry (HKEY LOCAL MACHINE) for web servers having more than one websites, etc.
• Installed CitrixXenApp 4.5 application on the servers
• Published applications on the Citrix servers and provided user access
• Troubleshoot issues related to Citrix access, connection to resources etc
• Worked with utilities like XenAppPrep and SysPrep to help clone the XenApp servers for future deployment and expansion.
• Fine-tuning, scanning and hardening of the IIS 6.0 servers, both in the DMZ and internal networks.
• Understanding of VB scripts.
• Installed, maintained and configured VMware3.0/3.5 environment.
• Installed and configured Virtual Center Server 2.5 for administering, managing ESX hosts
• Created templates in Virtual Center and deployed virtual machines from template
• Worked on Symantec Antivirus issues which have daily updated problem on the clients.
• Provided monthly health report for the existing Windows Servers.
• Gathered user information for every server by using user revalidation tool.
• Involved in the documentation of all work in the environment, including activation, deactivation of windows servers.

Environment: Windows XP/NT/2000/2003, My SQL 2005, CA Unicenter, Citrix Metaframe Presentation 4/ XenApp 4.5.

Confidential, Well Point, NY

Citrix Engineer

Responsibilities:

• System & Network administration on Windows2003 advance server with Active Directory Domain including 14 Domain controllers, + 5000 users.
• Quoting of new servers as per the application requirements from HP, Confidential, DELL
• Build many Windows servers using the HP smart start, Server Diagnostics, Firmware updates, Proliant Support Packs
• Resolving various issues such as Windows Policies, Application licensing through RDP, Net - meeting.
• Maintained Microsoft Windows 2003 Active directory
• Troubleshooting of many issues related to share permissions and NTFS permissions
• Worked on user account lockout and tracing the root cause using the event combmt and account lockout status tools
• Worked with problem management records, trying to find the root cause of a server crashes using WinDebug for crash dump analysis
• Resolving Printer issues by deleting stuck print job, recycling the print spoolers
• Created virtual directory for ftp site for ftp’ing files to a shared location
• Resolved issues related to WINS,DNS, DHCP with machines in Domain
• Joining of Laptops and Desktops to domain using commands like netdom through Command Line Interface
• Creating User accounts in Active Directory and Email Account creation on Exchange Server 2003 through web based tool.
• Creating new user accounts and groups, and resetting user accounts passwords.
• Coordinating with Vendors regarding production issues & solving problems.
• Installed & maintain 4.0 and 4.5 Citrix presentation servers.
• Install and monitor secure gateway server.
• Migrated more than 800+ users from Metaframe Presentation Server 1.8 to 4.5
• Migrated more than 100 applications from 4.0 to 4.5
• Install, maintain & monitor CitrixXenApp4.5 Server making sure they are up-to-date with latest rollup hot fix and service packs as well server 2003 update
• Installing Native and UPD drivers, Creating printing policies and resolving printing issues in Citrix environment
• Creating new sites in webinterface 4.0, hardcoding the webpage.
• Migrated Critical Applications from Metaframexp to 4.0 and 4.0 to 4.5
• Installing Citrix license server and renewing expired licenses
• Adding new server to the Farm and disjoint servers from farm using CHFARM command
• Resolving users issues connecting via SMS Remote Desktop .
• Maintained 1600+ Various Published application, maintained and updated new releases.
• Monitoring and managing the performance and the load balance of the Servers.
• Publishing the Desktops and Individual Applications according to the Department requirements in the organization.
• Installation and maintenance of VMware ESX 3.x
• Created templates with standard guest OS with latest updates and patches for easy creation of VM’s
• Knowledge on different Vswitches ( VMport group, Vmkernel, Service console)
• Provided access to user by creating roles in the Virtual Center Server.
• Migrated Virtual Machines from one host to other host through Vmotion for maintenance purposes.
• Resolving all Kind of VM ware and Citrix related issues.
• Working on various environments such as testing, implementation, Production support & Giving Production support on 24/7 bases (during critical issues). Provided daily, weekly and monthly health reports on Existing Citrix Farm & suggesting up gradations of servers or license.
• Working on deadline, multitasking, simultaneously working on multiple projects & coordinating with various vendors. Applying Securities Policies.
• Installing the Applications on Desktops through Marimba Channel
• Creating a test Environment in Citrix or VMware for Production Team to test their applications.
• Working on Remedy tickets and prioritizing the work as per the SLAs. Giving global Support to entire network, which span over 5 IDC (International Data Centers) & +110 remote locations (around the globe).
• Monitor and schedule network backups and check logs to verify backups were completed successfully

Environment: Windows XP/NT/2000/2003, My SQL 2000, Marimba Channel, Remedy, Exchange NT/2000, Citrix Metaframe Presentation xp, 4.0 and 4.5.

Confidential, Hopkins, MN

Windows Server Engineer

Responsibilities:

• Maintained and supported 1000+ servers with about 5000+ users.
• Building Windows 2000 and 2003 Servers on HP Proliant DL360, 380, and 580Servers. Investigated and resolved server related issues
• Designing and building the new servers and install all applications according to the department requirements.
• Responsible for administering and troubleshooting all the issues related to Active Directory, Windows 2000 and 2003 Servers.
• Resolved FMS HPOV Tickets as well as other tickets and requests submitted by users via Remedy.
• Creating users and assigning the roles depending on the privileges and restricts the user access.
• Administering domain trusts, and changing the domain mode using Active DirectoryDomains and Trusts.
• Administering and Maintaining Active Directory group policies for the environment through Group policy editor
• Troubleshoot Basic Printing problems for print servers such as restart print spooler, Modify/Update IP Address for Print Queues etc.
• Managed the existing Citrix (PS 4.5) server farm, helped troubleshoot Citrix farm and application issues
• Designed and implemented a new CitrixXenApp 4.0 farm according to the Best practices. The farm consisted of 48 Confidential Blade servers and around 1300 concurrent users
• Installed and upgraded packaged applications on the servers
• Created a standalone SQL Database Server for Citrix and for redundancy replicated the Citrix Data Store and the Resource Manager Database to another SQL server. Also created maintenance plans for the SQL servers.
• Setup and configured Resource manager for alerts and health monitoring.
• Helped in the server build process of the 48 Confidential Blade servers.
• Created a Network Load Balanced (NLB) cluster for the Citric Web servers and configured it for the installation of Citrix Web Interface 5.0
• Implemented Citrix policies to centrally manage Citrix users and application settings and applied Load Balancing to increase application availability and efficiency. Also implemented load evaluators and resource manager for monitoring the heath of the servers.
• Created Roaming profiles for the Citrix Users to reduce server load and increase performance.
• Worked with Microsoft and Confidential engineers for issues pertaining to the new environment and the application.
• Written VB scripts for easy management of the servers.
• Worked with the application Admin with the installation, migration and troubleshooting application issues (namely Nextgen EMR and Medlinks) on the new environment.
• Created Documentation for the entire installation and design process and performed a warm handoff to the company management.

Environment: Windows XP/NT/2000/2003, My SQL 2005, CA Unicenter, Citrix Metaframe Presentation 4/ XenApp 4.5. Remedy Ticketing system.

Confidential, Columbus, OH

Systems Administrator

Responsibilities:

• Migrated 2000+ users and computers from various geographical locations across the globe to corporate domain.
• Configured Basic & Advanced ILO (integrated Lights-Out) on remote domain controllers to monitor & troubleshoot at any time from a standard web browser.
• Configured HP Proliant DL380 G3 and G4 Servers using HP Smart Start and Hard Disk Array configuration with RAID5
• Installed Windows 2003 Enterprise Server on HP servers and promote them as Domain Controllers in Active Directory.
• Worked along with SAN administrators in configuring FC/iSCSI SAN for the Intel/VMware environment.
• Configured HP Network Load Balancing on HP Servers using HP Network Configuration Utility 7.
• Configured Active Directory integrated DNS, Configuration of centralized domain wide WINS and DHCP services.
• Established Two-way trust relationship with external Windows NT/2000/2003 domains.
• Configured NetIQ Domain Migration Administrator console at individual sites and creating project to migrate Users, Groups and Computers.
• Installed and Configured WINS, DNS, and DHCP.
• Migrated Windows based workstations/servers from Windows NT 4.0 / 2000 domains to Windows 2003 Active Directory using NetIQ DMA.
• Was responsible for Administration of Active Directory and delegating control / permissions to the site Admins on corresponding OU’s.Assisted offshore team on the patch management issues.
• Migrated Login Scripts and Startup Scripts from source domains.
• Migrated DHCP database from remote locations source domain to target domain.
• For Fail-over purpose splitting the DHCP scope using 80-20 rule and Installation of DHCP Relay Agent at every site.
• Deployed VMware ESX hosts, defined and Automated Company standards for configuration
• Set up and maintained Test Lab using VMware for testing different migration scenarios and post migration issues
• Created and documented process for deploying Virtual machines on VMware.
• Remote controlling Windows 95/98 desktops using VNC software to resolve problems during and after the migration.
• Configured Windows95/98 and NT workstations to authenticate with Active Directory 2003.
• Trouble-shoot the migrated workstations using Dame Ware NT Utilities / Remote control desktop, which has Active Directory browser view.
• Prepared Migration Reference Guide / User Manual for site admins using Snag IT screen capturing utility.

Environment: Windows XP/NT/2000/2003, My SQL 2005, VMware ESX 3.0, VMware Infrastructure Web client.

Confidential, Cincinnati, OH

Windows Server Support Admin

Responsibilities:

• Configuration of new server builds as per client’s best practices including hardware roll outs.
• Created Active Directory users, OU’s, groups, security group access, folder mapping, printer mapping and login scripting.
• Monitored server health, performance, executed scheduled tasks and designed event action plans for critical service and failures.
• Coordinated with application developers and DBA to ensure maximum uptime for servers and applications
• Published Applications, Content and Desktops to users in Citrix Management Console. monitored and Maintained the Citrix Web Interface server.
• Installation and configuration of clusters and network load balancing.
• Windows AD Group Policy Administrator
• Initiated, Demonstrated and implemented Wireless access to county applications for field users Terminal servers, VPN.
• Configuring & Taking Scheduled Backups of All important Servers including the Active Directory, Mail Server Backup through Scheduled tasks in NT.
• Managing Two 2 MBPS Data Circuits links between Delhi &Gurgoan (Intercity) &GulabBhawan to SRC offices of TCS.
• Co-ordination with Vendors for Spares.
• Installation, configuration, administration and maintenance of Windows Server 2003 and Server 2000 on Dell Power Edge Servers.
• Management/monitoring of servers using default MS tools and third party tools. Migration of NT4 servers to Active Directory Domain.
• Security Administration of Windows Servers, user accounts and security groups
• Created AD users, groups, Policies, printer mapping and login scripting.
• Monitored server health, performance, executed scheduled tasks and designed event action plans for critical services
• Installing, Maintaining and Configuring the Citrix 3.0/4.0 Servers with various components
• Configuring Summary database for generating Reports from the Report Center
• Installing and configuring License servers, Updating License files in the license management console
• Installing and configuring Web interfacesites andPNA agent site for user access
• Packaging applications for installing on multiple server at the same time
• Publishing applications using Presentation server console and Access Management Console for user access through Program Neighborhood Agent and Web Interface
• Troubleshooting of various Citrix issues on servers and user machines
• Created Citrix policies for printer management for maintaining the session printers, Printer bandwidth etc.
• Resolved FMS HPOV Tickets as well as other tickets and requests submitted by users via Remedy.
• Used Power Tools for Windows Server Administration. It provides front to back remote troubleshooting and problem resolution without having to login to a server or command line argument

Environment: Windows XP/NT/2000, Exchange NT, MS Office, ISS.