SUMMARY:

• Dedicated and passionate professional with a strong background in Network Engineering, ITS Service Management, and Business Support Services.
• Years of successful experience designing and maintaining networks of various sizes.
• Experience streamlining internal processes to enhance productivity, and fostering positive relationships with a wide range of clients, colleagues, and key business partners.

PROFESSIONAL EXPERIENCE:

Confidential

Snr Network Engineer

Responsibilities:

• Demonstrate expert engineering in a mixed vendor network environment which includes Extreme, Juniper, Confidential and Dell devices.
• Configure and maintain Confidential routers, switches and firewalls to include Nexus 9K, ASAs, Firepower Threat Defense ( Confidential ), ISE, Prime and ISR routers.
• Audit and assess network for requirements and best practices which include reviewing all existing network components at the TOC and documenting the existing network.
• Design LAN and WAN network for the future to scale as VDOT continues to grow.
• Maintain all current network hardware and software at the TOC including the Field/ITS network. Monitor network devices using Solarwinds and Confidential Prime.
• Upgraded internet circuits and monitor utilization and performance. Designed redundant solution to be implemented to ensure 99.9% network uptime.
• Perform operating system upgrades on network gear to keep them up to date.
• Extensively document the design and operation of the network using Visio drawings.
• Research and implement new network tools such as Switchmap to assist in network management.
• Project manager for VDOT network upgrade which included a Request for Proposal, vendor selection, equipment selection.and Bill of Materials (BOM) creation.
• Produce network design, implementation and migration plans
• Inventory equipment and document serial numbers for asset management.
• Configure and Install equipment in racks and perform cable management.
• Test equipment to make sure network gear is operating as expected and there is no impact to other systems. Troubleshoot issues using network tools such as Wireshark.
• Author Standard Operating Procedures.
• Participate in strategy meetings and provide recommendations and implement solutions to optimize network operation and performance.
• Participate in VDOT wide initiatives such DUO security two factor implementation.

Confidential

Snr Network Engineer

Responsibilities:

• Troubleshoot moderate to complex network fault,performance and configuration issues in relation to the Smithsonian WAN/LAN and wireless networks.
• Implement and support a wide variety of data network components including routers, switches, cables, wireless access points and network management systems.
• Support various layer two and three protocols such as EIGRP, BGP, VoIP and Spanning - Tree on SINet.
• Perform circuit upgrades and establish GRE and IPSec VPN tunnels to meet customer needs.
• Lead IT infrastructure projects and ensures the successful completion of the same on time and within budget.
• Designs, documents, installs and tests network connectivity solutions for the Smithsonian.
• Performs requirement gathering, researches, evaluates and recommends new network equipment for customers.
• Interact with vendors and procure equipment to support network services.
• Uses monitoring, performance analysis, network management, software and hardware equipment to troubleshoot and isolate problems; gauge network performance; and trace data and protocol activity.
• Develops detailed technical documentation for network specific hardware and software. Creates and maintains Visio network diagrams.
• Applies proven techniques, procedures and criteria in making enhancements and modifications to the Smithsonian network infrastructure including network and related hardware and software.
• Perform Uninterruptible Power Suppy(UPS) installs, configuration and maintenance.
• Participate in weekly Change Control Board meetings.

Confidential

Information Technology Management Consultant

Responsibilities:

• Performed gap analysis on the current information technology environment and used that data as a baseline to make recommendations for the development of a strategic IT plan.
• Provided technical advice and expertise regarding advanced technology solutions.
• Lead network upgrades and used Expect scripting for deployment preparation.
• Made recommendations for operational improvement, and performance optimization initiatives.
• Assisted with organizational and cultural changes while overseeing the development of frameworks that supported improved client future-state design and performance.
• Served as an ITIL and Project Management best practice and methodology expert and assisted in the execution of project work plans to meet specified requirements.
• Managed project scope, minimized risk exposure, and developed integrated, targeted, and repeatable processes for incident and change management.

Confidential

Major Incident Manager

Responsibilities:

• Supervised the ITSM Incident management process for HP’s Enterprise Cloud Services.
• Managed Incident Lifecycle Coordination and served as the designated escalation point for major incidents in order to prevent critical outages.
• Authored incident management processes and procedures in accordance with the ITIL framework.
• Ensured team members complied with approved processes and provided reports to management (KPIs SLAs, etc) that helped identify trends and review operational standards.
• Established Technical and Business War Rooms and led meetings to identify and resolve incidents, adhere to timelines, and maintain minimal impact to business operations. Monitored high priority service related incidents, conducted root cause analysis, and delivered fault resolution to avoid recurrence of issues. Implemented effective strategies and consistent communications to promote customer satisfaction.

Confidential

Senior Technical Consultant

Responsibilities:

• Liaised with stakeholders and provided customer support for all issues relating to IT services. Assessed impact of outages and escalated incident tickets as needed while complying with SLA’s. Provided guidance in order to resolve critical incidents.
• Provided access management for the Confidential local Service desk. Managed Active Directory accounts and access rights in accordance with best practices regarding privacy and security.
• Successfully supported the migration of user desktop and laptop operating systems from Microsoft Windows XP to Microsoft Windows 7.
• Conducted mobile device support and tracked and reported incidents using HP service manager. Provided primary support for users by managing the deployment and maintenance of all hardware and software.

Confidential

Network Engineer/IT Project Manager

Responsibilities:

• Lead Engineer for the DOL WAN consolidation project which involved planning, designing, implementation and monitoring the DOL MPLS based network.
• Designed, implemented and supported the IPv6 OMB mandated lab for IPv6 readiness.
• Lead Engineer role in multimedia project to enable live video streaming for the DOL agencies.
• Participated in the implementation and troubleshooting of Voice over IP.
• Performed network analysis to determine customer needs and requirements taking into account design and implementation considerations of IGP and EGP routing protocols.
• Created network designs to suite customer needs.
• Provided technical leadership and guidance during deployment activities.
• Coordinated implementation efforts between the ISP and the customers. Provided technical expertise to troubleshoot and resolve issues pre and post- implementation.
• Assisted with the Data Center Consolidation project.

Confidential

Network Engineer

Responsibilities:

• Install, configure and monitor Confidential, Enterasys switches, F5 Load-Balancers and Confidential pix firewalls.
• Assist in managing and administering web, application and database servers using the following technologies: Windows 2003 Advanced server, MS SQL Server 2000, COTS. Apply security patches on servers while performing systems and application upgrades.
• Implement system additions and or enhancements and recommendations corrections in technical application and analysis to management.
• Build, maintain and monitor servers. Troubleshoot and resolve hardware and software problems associated with the servers, database and applications.
• Developed and designed cost effective, operationally supportable network solutions that met complex customer requirements using Microsoft Visio software.
• Provided clear technical documentation to assist members of the support organization in installation, monitoring and troubleshooting the network infrastructure.
• Responsible for configuring and editing the Unix based network monitoring tool (DWMON) utilizing VI editor. Built and configured Sniffers and networking monitoring servers for field deployment.

Confidential

Tier Three Network Engineer

Responsibilities:

• Provided technical support for ISP issues and responsible for communicating with all users
• Interacted with all levels of management to meet SLAs and document network features
• Expert level support of BGP and OSPF protocols as part of many enterprise issues
• Supported team environement throughtechnical and social interactions
• Main support was for Confidential routers and switches requiring through knowledge of IOS
• Suported the creation of complex network designs and implementations

Confidential

Network Specialist

Responsibilities:

• Provided support to network clients with managed network services namely Frame-relay, VPN and ISDN.
• Proactively identified, troubleshot and resolved network issues with the aid of network monitoring and administrative tools such as Aprisma’s Spectrum and Matrix.
• Reactively tested network elements and communications to customers.
• Tracked, documented and managed customer issues utilizing the Attachmate ticket management system.
• Identified and documented chronic issues for root cause analysis.
• Communicated and escalated critical network issues to management.
• Responsible for overall customer problem management.

Confidential

Network Operations Analyst

Responsibilities:

• Ensured all operations of the NOC were up and running effectively at all times. This included Local and Wide Area Networks.
• Supported both internal and external customers and ensured network operations were always available through proactive monitoring and significant troubleshooting and resolution.
• Troubleshot LAN/WAN infrastructure, identified and resolved issues.
• Performed daily, weekly system backups and on demand restores. Ensured backup media rotation to off-site storage facility.
• Researched and installed automated applications to ease the workload on NOC staff.
• Provided support for remote servers and occasionally ran Norton Anti-Virus updates.
• Oversaw daily network connectivity.