PROFESSIONAL SUMMARY:

Over 20 years’ experience in the Information Technology field including management, teams leadership & systems engineering, who is passionate in working with teams and clients building great relationships while producing results or solutions to problems.

COMPUTER SKILLS:

SOFTWARE: UNIX, Solaris 8/10/11, LINUX, Red Hat 5/6/7, CentOS, SUSE, Windows Server 2008/2012, shell scripting, AWS (Amazon Web Services ), Puppet, RedHat Satellite & IPA, Confluence, Jira, Splunk, SaltStack, VMware, MySQL, Apache, VERITAS Volume Manager, File System & Cluster Server, EMC PowerPath, FIX, Nagios, Remedy, SharePoint, IBM Tivoli, ServiceNow, HP Service Management & Openview, SCOM, ConnectWise, SolarWinds N - central

HARDWARE: Sun/Oracle: Enterprise, Sun Fire, Ultra, Netras, M & T-Series, Sun ZFS Storage, Dell PowerEdge, IBM BladeCenter, HP servers: Proliant & BladeSystem, Stratus, EMC: Celerra, Clariion, Symmetrix, Egenera

WORK EXPERIENCE:

Director of Operations

Confidential

Responsibilities:

• Ensuring that all operations are being implemented in a correct, cost-effective and timely manner in alignment with specifications and quality requirements
• Examine and assist in improving operational management systems, processes and best practices that aid in the growth of the organization
• Contribute towards the of company’s strategic and operational objectives
• Directly lead, manage, responsible for hiring and firing and performance evaluation of a team of 14
• Implemented systems & procedures increasing technical team’s accountabilities and production by 50%
• Reduced customer’s issues SLAs times by half, allowing for fees charged increase of 10%
• Ran Agile project management meeting using Jira, reducing project completion times by at least 30%
• Implemented ITIL methodology helping to improve efficiencies within new projects & changes
• Examine financial data/statements to improve profitability
• Revise and/or formulate policies and promote their implementation
• Perform quality controls and monitor production KPI’s
• Manage relationships/agreements with external partners/vendors
• Supervise staff from different departments and provide constructive feedback

Manager, Systems Operations

Confidential

Responsibilities:

• Managed the operation of the LINUX / UNIX infrastructure such as orchestration, provisioning, automation, monitoring, security, storage, integration, reporting and billing
• Developed and led an operations team of highly skilled Unix / Linux administrators; directly supervised & managed ongoing performance of direct hire employees, operational level agreements with peer teams
• Led the overall build, configuration, deployment, operational support, and maintenance of Linux (RedHat/CentOS) and Unix (Solaris) Systems in a 24x7 environment
• Facilitated Agile sprint planning and daily standups helping to reduce SLAs, ticket incidents/requests queue and project work deliverable times while the count of servers supported doubled
• Analyzed & resolved complex enterprise system hardware & software problems; interfaced with vendors, database admin, development and network support teams to coordinate solutions & problem resolution
• Implemented technical solutions & developed the vision around design & management of the support model; established procedures, documentation & metrics to improve the environment & operations

Senior Systems Engineer

Confidential

Responsibilities:

• Moved or decommissioned 2000+ Linux servers from the data center. Issues encountered included moving critical applications and scheduling during tight windows
• Researched and recommended innovative automated approaches for system administration tasks

Senior Linux Engineer

Confidential

Responsibilities:

• Linux Administration including ongoing installation, maintenance, and support of Red Hat servers
• Partnered with the Architecture team to deploy Amazon Web Services and to research best practices and design a resilient, high-performing Linux environment

Senior Server Engineer

Confidential

Responsibilities:

• Systems administration of hardware/software configuration and deployment activities using Red Hat
• Analyzed and parsed trading/order logs using the FIX protocol utilizing UNIX commands and created scripts to tail specific messages needed to troubleshoot the FX trading applications problems
• Managed high frequency, low latency trading systems

Application Support Analyst

Confidential, NY

Responsibilities:

• Systems analysis and troubleshooting using expertise in administration of Linux/Windows servers
• Troubleshooting, problem diagnosis and resolution of web servers and application problems

Manager, Systems Operations

Confidential

Responsibilities:

• Managed the day-to-day IT Operations and production support team of six located in India
• Led all coordination of the data centers build at Confidential and all systems infrastructure and network
• Advised insurance clients on the best solutions and methods to implement Confidential ’s APS software
• Hired and evaluated IT personnel
• Facilitated and led global meetings regarding support, changes, application releases and planning
• Implemented & tracked project plans providing reports and ensuring timely completion & within budget
• Provided recommendations to IT Director on infrastructure design and implementation
• Provided status reporting regarding system availability, performance and capacity utilization
• Designed, implemented and tested secure backup procedures and disaster recovery plans
• Managed firewall implementations delivering increased security for client data
• Created and implemented new Release Management /Change Management guidelines and procedures
• Documented and implemented policies, procedures and operational models for the Operations Dept.
• Met with auditors to review procedures and compliance with HIPAA, DPA, ISO 27001 and 9001

Lead Senior Systems Engineer

Confidential

Responsibilities:

• Managed team of 8-10 systems engineers in the US, UK, and Singapore as the Global Team Lead implementing and supporting 2000+ UNIX servers at multiple global data centers for the Confidential platform
• Project managed several various IT projects concurrently and delivered all projects on time and mostly at least one week before the deadline and on budget
• Project led and technically supported UAT testing with financial services client companies such as, but not limited to, Goldman Sachs, Confidential, Morgan Stanley, etc.
• Directed multiple hardware/software installs and upgrades resulting in improved network performance, server reliability, performance and capacity
• Implemented projects introducing new systems and application products to the pre-production and production environment from inception to going "Live”

Lead Senior Systems Engineer

Confidential

Responsibilities:

• Provided status reporting regarding system availability, performance and capacity utilization
• Created and performed validation and modifications of documentation that includes Operation’s run books, support manuals, work instructions, known errors and deficiency lists
• Wrote test scripts for testing scenarios and conditions for UAT and executed a power down and failover

Systems Administrator

Confidential

Responsibilities:

• Managed a mission-critical market data application in trading environments and OS upgrades

Technical Marketing Director

Confidential

Responsibilities:

• Provided technology for real estate agents
• Supported real estate agents and company’s laptops/desktop and advised on latest technology