SUMMARY:

Confidential, Ashburn, VA

Server Technician (Contracted)

• Performed manual installation and de - racking of all standalone servers, blade servers, blade enclosures, communication appliances and various devices deployed in Confidential data centers.
• Provided administration across numerous server platforms including VMare ESXi, Windows Server and Linux.
• Performed server cabling, maintenance, troubleshooting, and system upgrades.
• Installed and replaced server systems components including but not limited to system boards, processors, memory, drives, power supplies, and controllers.
• Maintained and organized server inventory, spare parts and accessories.
• Managed and maintained weekly backups and assisted with data retention.

Confidential, The Select Group - Merrifield, VA

Business Systems Analyst (Contracted)

• Responsible for leading software installation, testing, deployment and monitoring of systems nationwide.
• Project lead assigned to conversion of nationwide systems from Windows to VMWare.
• Performed physical hardware installation along with accompanied software installation and testing.
• Traveled to remote sites to test new software revisions and installations for quality assurance.
• Developed presentations and maintained hardware installation and software implementation procedures.

Confidential - Herndon, VA

Server Technician (Contracted)

• Responsible for establishing as well as maintaining server hardware security compliance within implemented Freddie Mac security standards and controls.
• Installed server software and firmware to comply with security regulations and to meet CVE/SOX standards.
• Utilized scripts and command line interface to manage and configure servers, enclosures and switches.
• Installed cabling and established remote server connectivity and provided remote systems administration.
• Performed manual installation and de-racking of all standalone servers, blade servers, blade enclosures, communication appliances and various devices deployed in Freddie Mac data centers.
• Provided administration across numerous server platforms including VMare ESXi, Windows Server and Linux.
• Provided hardware recommendations to systems engineering during and before systems project deployment.
• Provided 24x7 availability for systems support in the event of server failures or special client requests.
• Assisted with numerous projects including Lotus Notes to Microsoft Exchange conversion, VMWare conversion and integration, VMWare to AWS cloud migration, switch and router upgrades and Data Center consolidation.
• Installed and replaced server systems components including but not limited to software packages, system boards, processors, memory, drives, power supplies, and controllers.
• Maintained and organized server inventory, spare parts and accessories.

Confidential

Network Operations Specialist (Contracted)

• Monitored server hardware, applications, systems operations and performance in a dynamic network operations environment consisting of web, file, application and directory servers.
• Monitored climate, temperature and ventilation controls. Recorded NOC’s hourly environmental conditions.
• Provided internal customer assistance with issues including but not limited to local and remote network connectivity, Outlook Email, remote applications file access via Citrix.
• Applied system upgrades and patches while monitoring DHCP addresses and recording IP address availability.
• Notified proper subject matter experts regarding any systems issues, server outages or website alerts received from monitored Windows and UNIX environments via Compaq Insight Manager and UNIX terminals.
• Assisted with troubleshooting during server outages and application downtime.
• Logged all outages, documented all environmental issues and resolutions into nightly logs and into Remedy.

Confidential - Arlington, VA

Systems Support Technician

• Assisted with group policy and logon script administration using Active Directory.
• Performed account administration using Microsoft Exchange and SAP.
• Provided assistance with network connectivity, wireless setups and remote access through iPass & Cisco VPN.
• Handled distribution and setup of hardware, maintenance of hardware and vendor service requests.
• Performed routine software, hardware and portable device (PDA) updates.

Confidential - Linthicum, MD

Level 2 Support Center Technician (Contracted)

• Utilized LANDesk to troubleshoot network connectivity and manage Citrix remote access.
• Supported numerous software applications including support of AS400 mainframes and Oracle databases.
• Managed user accounts in an Active Directory and Citrix administration environment.
• Acquired UAA Clearance.

Confidential

Network and Helpdesk Technician

• Provided desktop support and resolved issues related to remote & local network connectivity.
• Performed and logged routine server backups using ArcServ software.
• Managed user accounts and mailboxes within Active Directory & Microsoft Exchange.
• Monitored server, firewall and internet activity using WebSense.
• Provided remote access, VPN and terminal services support.
• Logged calls and e-mail requests into a Remedy Call Tracking System.

TECHNICAL SKILLS:

Software Experience: Microsoft Active Directory, Microsoft Exchange Server, Windows Server, Systems Management Server, Microsoft Outlook, Microsoft Office Suites, Group Policy Management, Lotus Notes, Novell Netware; TCP/IP, DHCP, Wireless Connectivity, VPN, Oracle, Microsoft Visual Studio, Antivirus and Intrusion Detection software, Remedy

Hardware Experience: HP ProLiant Servers, Blade Servers & Enclosures; Dell PowerEdge Servers and Enclosures; IBM, Lenovo Servers and Enclosures; HP, Dell, IBM desktops and notebooks; various printers, Wireless Access Points, CISCO Switches & Routers; VOIP and various smart phones