Network speacialist Resume

PROFESSIONAL EXPERIENCE:

Confidential

Network speacialist

Analyze internal Change Management maintenance requests for network impact and resource requirements
Evaluate fiber, telco, and colocation provider notifications for network impact while maintaining data integrity
Identify conflicting network events and works with vendor to adjust scheduling
Prioritize events based on network impact
Create, accept, schedule, approve, and update work events on the Change Management calendar
Conduct failure and defect analysis review for After Action Report statements
Monitor computer system performance and capacity.
Troubleshoot problems that impact any IT services.
Track and report all issues that present themselves.

Confidential

Computer Lab Technician

Provide constant support to staff and students for daily tasks and issues
Act as a technical resource in order to assist users with resolving computer issues
Provide initial troubleshooting of problems including root cause analysis for desktop, laptop and printers
Assist in maintaining desktop hardware & software inventory
Respond to requests via phone, email or ticketing system and problems. Install, monitor, diagnose, repair, maintain, and upgrade all user and lab computer and printer hardware, software, and equipment to ensure optimal workstation performance

Confidential

Special Services Lead

Responsible for the direct oversight of an assigned work team/area on a designated account and/or on a designated shift.
Responsible for ensuring that productivity levels and customer service requirements were being met.
Process vendor invoices for payment.
Monitor vendor statements to ensure payments are up to date.

TECHNICAL SKILLS

Excellent communication skills both oral and written.
Ability to multitask and adapt to a fast - paced environment
Applications (Word, Excel, Power Point, Access, Outlook Microsoft, Dreamweaver, Fireworks, Flash)
Basic knowledge of Active Directory, Group Policy, DNS, DHCP, and TCP/IP
Experience with LAN/WAN
Experience working with both Windows 10 and MAC
Excellent customer service. Patient & positive in interactions.
Excellent technical knowledge of desktop hardware and software.
Ability to present ideas in user-friendly language.
Experience working in a team-oriented, collaborative environment.