Network Technical Technician 2 Resume Reston, VA - Hire IT People

SUMMARY:

Adaptable professional with in - depth experience in remote fault isolation, testing and troubleshooting of all network hardware / software applications. Strong understanding of network security platforms with proficiency in documentation of corrective actions taken. Proven organizational and customer service skills with success in training and leading others.

TECHNICAL SKILLS:

Cisco routers and switches
Juniper Gateway
Digital, analog and wireless transmission systems
Kentrox CSU
Airlink Raven
Nortel VPN Concentrator
Visual Networks CSU and Inline Probe
React Testing Platform
CA Spectrum One-Click Network Manager
HP open view
Open NMS
TRS Ticketing System
Remedy Ticketing System
RSA Token Authentication
Fortinet Suite
Fractional/T1/DS3 Remote Testing Analyzers & Sniffers
Aruba wireless platform

PROFESSIONAL EXPERIENCE:

Confidential, King George, VA

Office manager/Weapons Specialist

Responsible for daily operations, and to ensure that all rules and regulations were strictly followed. Ensured that all inventory was cataloged and entered into the database in a timely manner, and that all paperwork for final sales were correct according to Virginia law. Assisted customers and vendors with any questions or concerns regarding firearms, products or daily activities.

Confidential, Reston, VA

Network Technical Technician 2

Monitored access and provided activation of “rapid response initiative” in support of Department of Homeland Security (DHS) and US-CERT contracts.
System Administrator for customer access via RSA secure ID, verifying only cleared customers had access to the critical systems that were needed.
Provided technical and physical layer support for 6K secure Federal Reserve Bank Virtual Private Network (VPN) devices and Federal MTIPs contract utilizing Fortinet and EIQ network security platforms, taking immediate actions to block any incoming attacks from foreign sources.
Created documentation regarding attacks and provided to management and customer for review.
Managed customer routers and switches, ensuring continuous access to WAN interfaces via their access point / switch within both Federal and commercial networks.
Ensured all configurations were correct within Confidential network and premise equipment by dispatching and assisting field technicians for fault isolation and resolution.
Coordinated down time for network software upgrades, hardware configuration and maintenance, ensuring management, customers and all remote technicians were aware and prepared for upcoming actions.
Updated trouble reports with documentation regarding corrective action performed, providing management and customers with reasons for outage, corrective actions taken and final resolution.
Collaborated with technicians using network analyzers and remote fault isolation software, physically isolating, correcting and repairing any hardware or software problems in online environment.

Confidential

Network Engineer 1

Supported all Confidential retail stores utilizing Aruba and Cisco platforms.
Performed manual remote testing of all data communication lines (56k to T1), verifying all hardware / software configurations were correct in order to ensure continuity to all wireline and wireless devices for continued network performance.
Performed health checks on all Cisco routers and switches, verifying configurations and reconfiguring when issues were found.
Verified all database configurations, correcting when discrepancies were found, then documented information, ensuring management and higher level technicians were aware of corrective actions taken.
Collaborated with onsite customers to correct misconfigurations within their wireless devices, ensuring continued, reliable connection to network.
Trained new hire technicians and created documentation on testing and troubleshooting procedures, verifying understanding of new products and platforms that were implemented.

Network Technical Technician 2

Confidential

Provided first and second level support on IPDS trouble desk.
Monitored network port performance, assisting internal Engineers and third party vendors in verifying systems configuration to correct database inaccuracies.
Provided remote physical layer testing of all data communication lines from 56k to DS3, verifying line coding and configurations prior to dispatching field technicians for further troubleshooting.
Supported field technicians and customer vendors in troubleshooting, remote fault isolation, and determination of fix action required for network access / repair and reliability.
Ensured all hardware and software configurations were correct for proficient performance by utilizing experience in packet switching (Nortel, Lucent), IP over Frame, ATM and Cisco routers and switches.

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Network Technical Technician 2 Resume

Reston, VA

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