OBJECTIVE:

To obtain a position that will allow me to utilize and enhance my technical skill set and Cyber Defense skillset to the fullest degree.

PROFESSIONAL EXPERIENCE:

Confidential

Information Technology Specialist (Security) - Systems Engineer II, Cyber Security Data Warehouse

• Monitoring and response to Nagios system alerts. Administration of Nagios system.
• Support and Administration of C Hadoop environment
• Implementation and support using HP OneView
• Reviews Nagios alerts and data from sensors and documents formal, technical incident reports
• Installation, configuration, and maintenance of CSDW server racks and switches in CSDW Data Center
• Network administration, and Cabling - Running network cables connections to/from servers, switches, under the floor into server/switch racks
• Daily reporting of system logs on RedHat Linux syslog servers
• Redhat Linux Administration tasks projects and assignments
• Installation of CSDW networks, server racks, switches and cables in IRS CSDW data center
• Responsible for ongoing training and update of Cyber Security skills through ELMS training and through cyber certifications
• Responsible for implementing, evaluating and/or disseminating IRS Information Technology (IT) security components, tools, and procedures
• Design, deploy, implement, configure, administer and maintain computer systems with direct responsibility for the management and reliability of the operating system, client software, security applications and tools.
• Responsible for policy checker and compliance enforcement for servers and workstations.
• Administer Email and Web Gateway servers, performing system builds with direct responsibility for the management and reliability of the operating system and administrator configurations and access
• Perform a wide range of tasks in support of CSIRC serves, workstations and applications, including installation, management, upgrades, patching, monitoring, systems reports, troubleshooting, and restoration.
• Research, recommend, and implement new security solutions, products and controls; Identify security risks, threats and vulnerabilities of computers, security applications and tools. Review and interpret various computer systems, security appliances, and network device event log
• Solve issues for server Host Intrusion Detection System (HIDS) issues on Linux and Windows systems.
• Perform hardware and network connectivity installations and de-installations; determines space, rack, power and network media requirements.
• Communicate orally and in writing on complex computing and network issues, writing technical reports, writing security plans and other security documentation, producing project briefings independently, and providing support to business customers/stakeholders.
• Configuration of LAN/WAN, and switches and routers

Confidential

Cyber Security Analyst - Security Operations Center Analyst 1 & II IT Security Analyst Lvl. 1

• M onitor network security events received from customer’s monitored servers, and then take appropriate action based on customer’s security policy.
• Perform analysis of log files. Includes forensic analysis of system resource access. Disk, Data, and File Encryptions and use of Encryption Software
• Responsible for carrying out all activities regarding SOC policies and SOC procedures
• Monitoring client Intrusion Detection Systems (IDSs) and Security Analyst Manager devices looking for suspicious or anomalous activities.
• Responsible for troubleshooting agent software issues
• Reviewing customer reports to ensure quality and accuracy
• SOC analyst works with customers to configure host IDS/IPS policies
• Perform ongoing management and backup monitoring of HIDS server
• Understanding of common network services (web, mail, FTP, etc), network vulnerabilities, and network attack patterns.
• Serve as front line response for collaboration with Line of Business technical teams for incident resolution and mitigation
• Policy and procedure implementation; data, operating system, network, middleware, messaging, malware prevention solutions, security
• Create or maintaining processes, procedures, run books and technical documentation, incident response, metrics and security awareness.
• Serve as front line response for collaboration with Line of Business technical teams for incident resolution and mitigation
• Produce reports to applicable teams on SOC activity.

Confidential, Memphis, TN

Desktop Support Technician

• Assuring the highest levels of availability for all monitored applications and products including general site availability.
• Provide helpdesk support for internal and remote users. Responsible for installation and upgrades of hardware and software, basic account management, backup system maintenance, assist with network changes and upgrades.
• Maintain repair or schedule service for laptops, PC, and printers. Assist new hires with logging in and obtaining appropriate access.
• Maintain an inventory of laptops, workstations, servers, and network hardware.
• Assessing and troubleshooting errors, matching incidents against known problems and errors, then providing a solution or workaround.
• Escalating incident to support areas and IT management based on thresholds set in the SLA. Monitoring the progress of escalated incidents.
• Creating and updating incidents accordingly within the ticket tracking system with detailed incident and resolution information. Notifying appropriate personnel and customers (internal and external) upon issue resolution.
• Categorizing incidents correctly and assessing/negotiating the urgency and impact of a reported or discovered incident.
• Build Desktop PC’s and laptops with application installed and create user accounts. Setup phones and communication devise, e.g. Blackberries.
• Troubleshoot desktop issues such as printer connectivity, Windows issues, proprietary software issues, blue screens, and peripheral functionality.
• Troubleshoot blackberry connectivity. Replace toner cartridges and work with procurement for local purchases. Setup of network printers
• Work on projects associated with Desktop Support and networking related tasks (i.e., reports, burning customer DVD’s, rolling out OS/software upgrades, new products, office moves, etc.)
• Windows Server 2003/2008/2012 server hardware & software upgrades, LAN/WAN Server HDD and Memory upgrades, Imaging, patching, and configuration of Windows Server 2003. Making sure that applications, processes and services are running on Windows 2003, application installs and upgrades, and error log checking. Use of VMWare for management and configuration of multiple servers.
• Basic LAN/WAN network configuration and troubleshooting, TCP/IP configuration and troubleshooting

Confidential, Nashville, TN

Helpdesk IT Support - HL7 Interface Technician

• Responsible for supporting internal and external customers with EMR and PMS interfaces so they can accomplish their business tasks.
• Provides first level response call center helpdesk support, Application troubleshooting and support for end users
• Desktop support for internal users
• Receives, prioritizes, documents and resolves customer IT requests using Track-IT ticketing system and other company provided tools.
• Identifies, research and resolves lab interface connectivity issues as well as HL7 interface message issues using Mirth Connect Interface
• Troubleshooting on Microsoft Windows and Unix Operating Systems, Setting up user accounts, PC Imaging, Desktop support
• Responsible for hardware and software upgrades and installs.
• Troubleshooting clinical software issues in a Microsoft Windows, Unix/Linux and Citrix environment, network printer installation
• End user support experience, strong customer service skills, strong Microsoft system software knowledge
• Monitoring/Troubleshooting of Mirth Connect interfaces and reprocessing of all errors in EMR and HL7 messages, troubleshooting of interface connectivity issues, Monitor Argent alerts and opening up ticket cases on all errors.
• PL/SQL to query data and update data tables
• Monitor Argent alerts and opening up ticket cases on all errors.
• Monitoring of interface audit and interface exception queue. Correcting all issues related to report sitting in the exception queue and making sure that message types process Orders (ORMs) Results (ORUs) and that Admisson/Discharge/Transfer (ADTs) process successfully and correcting all reports in the exception queue.
• Responsible for existing interface upgrades and reinstalls.

Confidential, Nashville, TN

Clinical Software - Client Application Support Analyst Level II

• Provide professional second level phone and email support to customers for Clinical Application Modules
• Troubleshooting HMS Clinical Applications Software HMS Software for company clientele and client medical staff of hospitals and other medical facilities
• Handling Level 2 technical issues escalated from frontline support analysts and working technical software case issues to final resolution
• Diagnosis and troubleshooting of lab analyzers as well as HL7 (EMR) related issues, Troubleshooting interface related issues
• Research and resolve client open issues at an elevated level to resolve clinical applications software related issues
• Navigating through I-Series AS400 systems and Java based HMS software to troubleshoot problems related to software configuration issues as well as diagnosis of software bugs that would have to be corrected by Java or AS400 (RPG) programmers
• Run PL/SQL queries to update tables and insert data. Gained a very good understanding of SQL and PL/SQL programming experience
• Responsible for retaining ownership of case issues and following up with customers frequently with current updates until resolution is reached
• Advanced working knowledge of HMS Clinical Applications as well as the platforms of operating system (AS400 and Java) utilized
• Effectively managing backlog of ticket cases to ensure that department goals are met
• Deploying of software Programming Fixes to Client AS400 servers as necessary to meet to business needs of clinical application users to fix software bugs
• Interface support for Mirth connect interfaces, making sure that Windows and Unix services were running for software and interface processing

Confidential, Memphis, TN

Senior Computer Operator (Data Center Support) / Technical Support

• Data Center Monitoring of Windows, AS400, Unix, Linux servers(Redhat)
• Hardware and Software phone support working help desk tickets to final resolution when applicable
• Resolving user-reported computer problems as expertise permits using available tools and following procedures and policies for the handling of support cases
• LAN/WAN network configuration and troubleshooting
• Kronos Application monitoring, following steps to bring up the Kronos application
• Installation, configuration and troubleshooting of Windows 7 operating system.
• Diagnosing and troubleshooting hardware, software, server related issues printer and network issues.
• Systems and Operations Monitoring, troubleshooting system outages and related issues on Windows, UNIX, Unisys, Cerner, Cybase and AS400 Systems from the Confidential Data Center
• Server and financial transactions process monitoring for Confidential Business Information Systems
• Responsible for handling system issues and outages. Resolutions and correspondence with system administrators to promptly resolve transaction or server related system failures
• Cerner and Interface system monitoring and troubleshooting. Correspondence with Systems Administrators to resolve system issues. Running backups, monitoring of Unisys system jobs, monitoring of CA7 system jobs and backup tape management of both physical tapes and virtual tape backups.
• Loading Tapes, Systems Monitoring, Printing and logging reports, running/monitoring system jobs in windows, Unix, Unisys systems. Interface and Cerner monitoring and troubleshooting.
• Use of VMWare to log into servers to perform tasks on Windows and Unix servers for systems admins
• Cybase interface console monitoring and bringing up consoles. Correspondence with systems administrator for escalation

Confidential, Memphis, TN

Helpdesk Technical Support / Call Center Support

• Advance troubleshooting for PC, browser, connectivity firewall, router connectivity
• Communicates courteously and pro-actively to learn customers’ needs and understands issues from customers point of view
• Support of windows, internet/IP, web browsers, e-mail and other PC operating and connectivity technologies.
• Diagnoses PC hardware, software, Windows XP and Vista, and cable modem and cabling issues
• VOIP Support and provisioning of router MAC address into switch to activate internet and phone service

Confidential, Memphis, TN

Jr. Systems Administrator (Windows/Unix Systems)

• Monitored Unix, Redhat Linux Midas, AIX servers and provided Windows OS desktop, Windows 2000/2003 server, and basic network support for end users before escalating of network issues to Network Administrator
• Imaged Windows PCs, Unix workstations, Redhat Servers. Data back ups using HP Open view and Data Storage Protector
• Monitored system CPU and memory resources to ensure effectiveness for system performance and integrity
• Set file space threshold and truncated space using Unix VI command line prompts
• Set up user on servers, changed passwords using Active directory, ran, monitored, and changed back up tapes, Setup and Removed users on Unix systems, file space management on Unix systems, Windows 2000 and Windows 2003
• Setup of Windows on PCs, reset of username and passwords and repaired Dell and IBM laptop for Sale reps
• Setup, install, and troubleshoot applications in Windows XP & Vista, Windows Mobile 6 OS for mobile phones
• Installed applications, moved, retrieved, stored, and backed up files for end users, PC & Laptop Component Level and OS troubleshooting, PC / Laptop Repair Re-Imaging File Restore for end users
• Nortel and Cisco network training, Network Cabling of switches, routers and servers
• TCP/IP configuration and troubleshooting and LAN/WAN support and troubleshooting, Blackberry Support, VPN Support