General IT Specialist, Help Desk Support Resume

SUMMARY have worked as a General IT Specialist offering technical expertise in hardware, software and network - related issues and delivering support within tight deadlines and strict timelines. I am a motivated self-starter with over 14 years of experience in IT, have excellent interpersonal and communication skills, am ambitious and highly motivated, multilingual, and I am eager to advance my career at a service-focused and technically-advanced organization. I am seeking a position in a professional environment which emphasizes teamwork, innovation, and encourages learning by doing.

PROFESSIONAL EXPERIENCE:

Confidential

General IT Specialist, Help Desk Support

Lead ID support for an accounting software developer and point-of-sale system management for supermarkets and warehouses
Set up hardware and networks for use in different business environments, performing and ensuring proper installation of cables, OS and appropriate software.
Responded to user software, hardware or network issues, both in person and using remote access tools to troubleshoot systems and hardware functioning.
Provided daily oversight and monitoring of computer systems performance.
Travel to customers to service equipment, to provide repair service, and to conduct preventative system checks.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Advise customers concerning equipment operation, maintenance, or programming.
Test components or circuits of faulty equipment to locate defects, using oscilloscopes, signal generators, ammeters, voltmeters, or special diagnostic software programs.
Maintain records of daily data communication transactions, problems and remedial actions taken, installation activities, parts inventories and stocking.
Enter information into computers to copy programs from one electronic component to another or to draw, modify, or store schematics.

TECHNICAL SKILLS

Languages: Fluent in Albanian, English and Italian (C1 read/listen, B2 spoken interaction and writing), Familiar with Spanish.

Soft Skills: I am a motivated self-starter with over 14 years of experience in IT, have excellent interpersonal and communication skills, am ambitious and highly motivated, multilingual, Excellent interpersonal and communication skills, Self-awareness, Empathy, Mentorship, Customer Service, Conflict management, Analytical, Result-oriented, Accountable, Organized, Adaptable, Problem-solving, Prioritization.

HARDWARE: Assembling, maintenance, installation and configuration of PC and Servers (experienced on DELL & HP), scales and weighting machines (Bizerba, Italiana Macchi), PLC (Omron, Seneca, Endress+Hauser), Routers, Printers

OS: Windows (7, 8, 10), Windows Server (2008, 2012, 2016), UNIX, Mac OS X

Software: OFFICE (MS Office, Apache OpenOffice and/or equivalent), DATABASE (MS Access, MySQL), DESIGN (Adobe, AutoCAD, SolidWorks), BackUp Systems (Ghost, Acronis), SCADA systems, Antivirus protection and other useful sw tools.

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