SUMMARY:

IT Engineer with over a decade of experience in information technology specializing in the areas of system, virtualization, network design and administration with an emphasis in proactive management to mitigate risk. I am a performer in solution development and project management to provide IT solutions that serve the organization and interpersonal skills to work well with users in any area of an organization that serve the business.

TECHNICAL SKILLS:

Operating Systems: MS XP, 7 - 10, MS Server 2003- 2016, Mac OS X and Linux

Server Applications: Active Directory, GPO, VPN, MS RDS, MS Exchange 2003 & 2013, Blackbaud, DHCP, DNS, Solarwinds, SCCM, Remedy, Absolute, Dairy Comp, Bomatic, Sage, Xactware, O365

Applications: MS Office Suite, MS Visio, Acrobat Pro, Textmate, MS Visual Studio, PC Anywhere, and Auto CAD, Wireshark

Hardware: HP, Dell, Cisco, Ruckus, Netgear, Barracuda, Sophos

Firewalls: Barracuda, Sonicewall, Netgear, Untangle, Fortigate, and Sophos

Virtualization: VMware - vSphere 4- 6, Fusion, Hyper-V

Management Tools: Cisco Network Assistant, Absolute, and Kaseya

Disaster Recovery: Backup Exec, Acronis, VMware Data Recovery, Veeam, Datto, and Unitrends

Phone System: Avaya and Elastix 2.X

PROFESSIONAL EXPERIENCE:

Confidential

Contract - Support Engineer

• Supported the Madison HQ, Call Centers, and Chicago HQ with setting up users on the network. Administrated access to Opera, Sun, VPN, and Citrix environment.
• Upgraded various computers from Win 7 and 8 to Win 10
• Resolved problems issues with Citrix in the Call Centers for local and work from home agents

Confidential

Engineer Level 3

• For the largest dairy own by a single family in Wisconsin, resolved internet by influencing them to change from a wireless internet service they owned to a more robust fiber connection. Went on to improve they LAN service by upgrading dated firewall and switch equipment. Then went to work with other members of their team to learn the dairy business and software to improve hardware performance and develop a disaster recovery plan that would achieve a down time of no more than 1 hour.
• As vCIO, we worked closely with owners and managers to understand the needs of their business then develop a plan that matched the goals, sometimes employing creative methods with common resources were not available
• Managed relationship with internal and client vendors to insure projects were carried out and completed in a timely manner and made sure anything problems or delays were communicated
• Trained clients how to more effectively use technology and how to proactively take care of equipment and software
• Performed network assessments to develop plans for clients’ needs ranging from monthly agreements to future needs
• Improved relationships with existing clients in the advisory role
• Increased sales to existing by 100 - 155% within the first six months
• Creatively came up with solutions to help expand storage space without needing to purchase a new server

Confidential

NSOC Sr. Systems Administrator

• Primarily responsible for the maintenance and remediation for the regional gateways servers and applications.
• Gain familiarity with open tickets CA Service Desk and monitors like Solarwinds.
• Performed builds of virtual servers, physical workstations and laptops
• Provided support for other users within NSOC
• Supported on other teams with workstation remediation and updates
• Responsible for documentation and audit records up keep
• Collaborated with other teams when necessary to implement larger projects

Confidential

Freelance IT Consultant

• For Betty Shabazz ICS, overhaul network and phone system and interconnected network and phone systems at two of their campus. Reduced operating cost by wirelessly linking their Central Office with the school and consolidate their phones saving the $24,000 annually
• For Village of Hazel Crest, migrated Municipal Building and Fire Department network from 2003 to 2012R2 and email service to Office365.
• JP Chase installations and decommissioning of equipment and sites
• Upgraded some non-profits systems from Server/Exchange 2003 to Server 2012 and Exchange 2013
• Performed network and system assessment for business and Non-Profits
• Setup and configured Window 2008 R2 with Active Directory, DNS, GPO, File Sharing, and for applications
• Setup and configured Window 2012 with Exchange 2013
• Migrate a US/Hong Kong company from Exchange 2007 to Google Apps
• Provided services to convert legacy servers from physical to virtual services using VMware Migration tool
• Took on the responsibility of establishing a temporary microwave WAN connection along Wi-Fi support for developers’ conference.
• Planned and implemented disaster recovery for clients
• Responsible for carrying out Cable, T1, and Fiber installs for clients

Confidential

System Administrator

• Administrated Windows Server 2003/2008, including Active Directory, GPO, and Exchange.
• Utilized out of the box thinking to maintain legacy systems.
• Advised on potential threats to clients and recommended appropriate solution.
• Provided proactive system maintenance, system backups and scheduled application upgrades.
• Implemented current technological solutions to create more efficient systems and optimized network infrastructures.
• Assumed responsibility for network assessments of new and potential clients using Visio and Excel.
• Responsible for managing various systems projects for both for-profit and non-for-profit organizations.
• Spearheaded the planning and implementation of virtualization for production using VMware to improve customer service and response.
• Responsible for implementing necessary data wiring in server rooms and data closets.
• Established an offsite network-monitoring server to preemptively address network and server performance and hardware issues.
• On behalf of the client worked with third parties to implement products and services

Confidential

Technology Specialist

• Assist with planning the design of technology infrastructure to make information resources continually available to the school community.
• Supported the Network Administrator in maintaining hardware, software, and network infrastructure of 20 servers and 400 computers using LanDesk.
• Administrated Active Directory and GPO.
• Functioned as the help desk to 125 faculty/staff and 1,250 students
• Developed a plan to improve backup management by utilizing a mix of tapes and cloud solutions.
• Organized the deployment of 23 Aironet 1240 AG access points for campus wide wireless access.
• Assumed responsibility for implementing necessary data wiring improvements.
• Planned and executed the migration 1,250 students from iMail 8 to Gmail Education.
• Proactive planning and management of teacher and classroom needs.
• Researched and recommended modernizing the WAN connection from T1s to Fiber Optics.
• Spearheaded the improvement of the backup power for the server room and data closets.