OBJECTIVE:

• Solution - oriented, highly analytical, and resourceful with over 15 years of technical troubleshooting, end-user service, and network development experience.
• Demonstrate my skills in developing and implementing technological solutions with emphasis on delivering cost-cutting and productivity improvements.
• To show my expertise in software configuration, network administration, and the testing/repair of various hardware applications.
• To use my proven ability to provide creative and effective issue resolution through the application of highly developed problem-solving skills and to be a team player with a reputation for providing excellent service and the tenacity to work with demanding clientele.

PROFESSIONAL EXPERIENCE

Confidential

Systems and Network Engineer

• WSUS Administrator (installation, configuration, migration, and implementation)
• Server hardware installation (rack and stack), cable management, switch configuration.
• Lead on server virtualization projects
• RSA Security Administrator (installation and configuration of appliance 8.1 on ESXi host)
• Advanced hardware and software diagnostics
• McAfee ePolicy Administrator (management of ePO 5.1 server, account admin, MSSQL database management)
• Gmail Administrator (System Admin for our Google Mail systems, user and group account administrator including Google Drive)
• Symantec Backup Exec 2015 administrator (Install, setup, and configuration of Backup Exec 2014, and 15)
• Manage network configuration including changes made on-the-fly
• VMware Lead Engineer (manage VMWare servers, change servers to meet changing requirements, create servers, migrate existing servers to new ESXi hosts, configure hosts)
• Racking and stacking local network equipment
• Adobe Cloud Administrator ( manage global users on Adobe Cloud system, allowing users to have access to different adobe products including their entire cloud software)
• Office 365 / 2015 administrator (deploy Office 365, setup new users in office portal)
• Windows System Administrator (manage users and computers via GPO and Active Directory, also manage Domain Controllers and DHCP Servers)

Confidential

System Admin/Network Admin.

• Cisco VoIP (installation, migration, setup, and administration) on Linux Server
• Planning, Analysis, Development, Implementation, and Maintenance of locally hosted Servers
• Supervised 2 Junior User Administrators
• WAP survey, setup, installation, management of access points throughout facility changing systems to meet needs.
• Responsible for ordering infrastructure equipment including Access Points, Switches, UPS Systems, and any telecom equipment.
• Working directly with hardware vendors to properly bill and order correct equipment
• Planning, developing, implementing and oversight of IT policies and procedures
• Provide security clearance for all local Active Directory group access and permissions
• Simple management of local UNIX server which hosts XML Server and Apache TomCat4
• Provide Acronis & Backup Exec. Knowledge for Site PC/Server Backup & Disaster Recovery Needs
• Provide Active Directory Expertise for GPO/Process ID/User/Group (Adds/Deletes/Changes/Acct. Maintenance), File Share/SQL Maintenance & Migration
• Support and utilization of SCCM technologies
• Local Management of corporate Office 365 migration including Office, Outlook, and SharePoint.
• Six-Sigma - Green belt
• Manage users Lotus Notes account setup, including support
• Configure, Deploy, Install, Migrate, Order, Patch, Replace, Support & Triage Site Infrastructure-HP & Manufacturing Printers (HP, Zebra, etc.)
• WINTEL Servers - Application, CITRIX, File, Process, LANDesk Management, SQL, VMWare, Web, & WTS
• Telecom — Ethernet, LAN/WAN, Firewall, RF, Routers\Switches(Alcatel, Cisco, HP), TCP/IP, VPN & Wireless
• Maintain Site Process Control Technology Including Entron, GE Fanuc(iFix) and Wonderware (Intouch) Systems
• Local Network Project Planning, and implementation with multiple departments across facility
• Provide Standard and Local Software Support — MS Office & Access, Lotus Notes, McAfee, etc
• Perform Remedy, MOC & 24/7 Pager Support Maximizing Site Related HW/SW Resource Uptime
• Maintain Dashboard Expectations for Exception & Standard WINTEL PC’s, Site Telecom, & PC/Server Vulnerabilities
• MPLS knowledge and administration
• UTM (Unified Threat Management) installation, setup, and administration for Intrusion Prevention, network firewalling
• Attend & Comply with All Plant IT & Production, USI, Corporate IT, & Safety Required Training Meetings and Activities
• Perform Site US Infrastructure Project and Consultation Activities
• Maintain Site Technology Auditing & Security Standards— Ad Hoc Scanning, Consultation & Remediation
• Act as liaison between Confidential and contract/contingent workers

Confidential

Engineer III.

• Service retail POS and server systems
• Install and configure enterprise network equipment (servers, switches/hubs, routers)
• Maintained Company Inventory, Vehicle, Credit Card, Laptop, and Cell Phone
• Kept strict records of Work Orders, Product Return Forms, Business Expenses and weekly Time Card reports through Oracle Database Systems
• Kept on top of current changing technology information
• Using VNC, VMware, and MS Virtual Machine to access computer equipment remotely
• Planning, developing, implementing and oversight of IT policies and procedures.
• Microsoft Office Suite is used on a daily basis for company communication and project development
• Repair Dell PowerEdge, HP Proliant, and Fujitsu Primergy server hardware
• Used Oracle Database as a basis for most corporate technician portal tasks and timecard management
• Used MS Sharepoint on a daily basis for accessing scheduling and technical documents
• VoIP setup of user end equipment for several clients
• Software/Hardware/Security management for several retail outlets
• Used company vehicle to drive to remote locations for computer system repair/service
• SQL database modification and editing for large retail customers
• Supervised contract employees during network system installs at large retail locations
• Managed several relocations of Server equipment and installation
• Managed and maintained Cisco switches/routers/firewalls for several hundred retail customer locations
• Installed and configured Juniper network equipment
• Work shifts included being on call 24/7, and having 1 weekend off a month
• Work an average of 55-60 hours a week
• Created great professional relationships with clients
• Traveled for company training

Contract Network Administrator

Confidential

• Use LogMeIn, and VMware to remotely access low level user PC’s
• Add/Edit user access through Active Directory
• Use Intel Active Management Technology to access HP terminal computers that have Intel AMT and Vpro chipset
• Use Intel System Defense to Manage Intel AMT machines
• Access web server and edit settings in Apache HTTP 2.2
• Use Powershell to change settings in older MS Exchange Server and SQL Server where the configuration wizard was unavailable
• Configured a web server with DNS and IIS integration through the Windows Server manage feature for small business website
• Setup and installed small scale NAS RAID system for local network access

Confidential, Sacramento California

• Operated store POS system
• Identifying and Managing different customer Segmenting Techniques
• Training new employees in store Standard Operating Procedure
• Used computer diagnostic software to diagnose and repair personal computers
• Developed & Maintained Positive Professional Relationships with Customers
• Handle and approve (or deny) nearly all product returns
• Proposed Solutions for helping achieve Budgets
• Trained to understand and navigate STAR internal operations program
• Provided User support for Customers
• Managed/Controlled Parts Inventory
• Testing returned Electronics per Manufacturer Return Purposes
• Computer Repair, Hardware and Software
• Managing 8+ Employees
• Achieving Strict Budgets

Computer Lab Assistant

Confidential, Springfield, Missouri

• Supervised Multiple Student Computer Labs on Campus
• Use LogMeIn and VMware to access host computers remotely
• Each Lab contained approximately 60 computers both Dell and Gateway with up to 2 Apple Macintosh systems
• Maintained simple printer maintenance on multiple HP LaserJet 8150DN’s
• Installed Internet security programs (Aegis) and (Cisco) VPN on user computers to access the schools encrypted network
• Trained to understand and navigate MSU’s Computer Network
• Provided on-campus user support for students and faculty

Internship

Confidential, Rolla Missouri

• Worked as a computer Technician for personally owned computers, Laptops and Desktops
• Developed & Maintained Positive Professional Relationships with Clients
• Assemble Computer Systems from Parts & Install Software
• Worked in an Office Environment with 11 other Computer Technicians
• Performed daily Work Orders and Job Reports for Client Systems
• Picked up & Delivered systems, components, & information to Clients
• Engaged Clients and advised appropriate actions to be performed on their computer systems, with their consent
• Perform on-site & off-site computer systems repair and upgrades (hardware & software) in a quick paced business environment
• Worked on up to 40 computers systems through the network, at a time