SUMMARY:

Proven IT operations leader with deep experience developing innovative technology solutions that exceed customer expectations and advances satisfaction. Highly skilled at establishing and executing standards for disaster recovery, overseeing major system changes, and containing costs through effective operations management. Consistently recognized for presence, approach, and the ability to instill confidence in others through difficult incidents by building bridges and leading a service - oriented staff.

PROFESSIONAL EXPERIENCE:

Confidential, Wayne, PA

• Primary responsibility for ensuring overall platform health and ability to maintain service level agreements for Recover2Cloud Server Replication service supporting AIX and iSeries platforms.
• Work with off shore development teams to track progress and validate documentation and testing of product features.
• Maintain relationship with 3rd party vendors (software/service). Determine and negotiate tactical and strategic support as needed.
• Review current state of product development with Sungard AS operations and implementation teams, determined product readiness for general availability.
• Supported product development teams influencing design and functionality requirements from initial planning of product offering through launch to general availability

Confidential

Contractor

• Management and co-ordination of two-factor authentication project using Symantec VIP for North America.
• Interact with Information Technology leadership in multiple North American business units to ensure continued progress of testing and implementation of two-factor authentication.
• Engaged with corporate Information Technology staff to ensure the retirement of legacy remote access platforms with negligible impact to user experience.
• Collaboration with Information Security peers in Latin America, EMEA, and Asia to ensure security processes are applied in a consistent manner across the global IT infrastructure.

Confidential

Director

• Following organizational restructuring received additional responsibilities for leading a group of 25 associates responsible for Help Desk, Change and Configuration Management, Business Continuity/Disaster Recovery, Data Center Operations, Mid-Large Systems Administration, and Enterprise Storage.
• Edited change processes such as data corrections to reduce them to something easier and more manageable, which saved the company time and money over the long run.
• Active member of IT Security group, reviewing active threats, gaps in capability, and contributing to resolution processes.
• Recognized for efforts to coordinate and plan for maintaining IT operations during Hurricane Sandy.
• “Jon performed exceptionally well at incident response when needed… His presence, approach, and operational awareness aided the organization through difficult incidents and instilled confidence in myself and others.”— CIO, Penn Mutual

Director

• Promoted based on recognition of results achieved, responsibilities expanded to include Windows and Mainframe systems and associated staff. Actively managing a team of 9-10 associates.
• Enhanced productivity and issue resolution by bringing together disparate teams to work jointly on common technological problems.
• Challenged by enterprise backup recovery: multiple people with different solutions. Took action by putting decision in team members’ hands and guiding them to a single solution. Resulted in reduced cost through use of common software system, and increased support capability because all team members know same system.
• Oversaw continued growth of Penn Mutual virtualization technologies, growing from a few virtualized desktops to over a hundred virtualized servers.
• Performed role as project manager/lead during data center core switch replacement that included replacement of all data center wiring. Responsible for planning, timelines, and reviewing recommended approaches for accuracy and reliability.
• Positively impacted company bottom line by consistently maintaining operational expenses through several integrations of system upgrades.
• Member and chairperson of Architecture Advisory Board. A group of four senior IT associates that reviewed and recommended proposed projects and plans based on their alignment with stated corporate and technical roadmaps.

Manager

• Well respected, appreciated by internal customers. Set a new example for peers in regards to thinking broadly and making decisions based on long-term benefits.
• Introduced Linux operating system platform and established requisite skills to support application development team requirements.
• Recommended and led implementation of true enterprise Storage Area Network leveraged by all distributed technology platforms.
• “Our success in Disaster Recovery exercises can be attributed to Jon’s thoroughness and detailed planning.”— AVP Technology Operations, Penn Mutual
• Directing and mentoring other associates within the team and throughout the organization upheld strategic direction of Penn Mutual’s systems environments.
• Implemented and enforced corporate IT security policies and acted on violations in conjunction with Information Protection.

Confidential, Berwyn, PA

System Application Administrator

• Learned and executed a successful upgrade across all environments on a completely unfamiliar application within 30 days of hire.
• Nominated for Employee of the Month during second month at Confidential for upgrade project.
• Supported corporate integration platform by performing regular maintenance and code promotion.

Children’s Hospital of Philadelphia

Senior Systems Programmer/Team Lead

• As systems group project coordinator, arranged and scheduled support requirements in collaboration with project managers and other IT leaders.
• Enabled increased access to AIX system by designing higher availability computer infrastructure.
• Improved speed and ease of use of radiology imaging by migrating it to new IBM archiving platform.
• Achieved compliance with newly released HIPAA regulations by implementing standards on systems.