SUMMARY:

• Multi - talented professional with a successful record of embracing new challenges, a passion for going the extra mile and driven to establish and achieve business objectives through excellent communication skills and a positive demeanor. Resourceful team member, skilled in identifying project needs and coming up with creative solutions. Proven ability to do what it takes to get the job done on time and under budget. Professional and analytical skills; willing to initiate and take on conventional and the most unconventional challenges to deliver results that exceed expectations; possesses strong interpersonal and leadership skills for employers looking for new, rare talent.
• Able to multitask when it comes to handling and solving customer's problems.
• Able to initiate without being directed or supervision.
• Thrive on diverse teams and communicate well with others verbally and in writing.
• Able to write clear, comprehensive and grammatically correct documents.
• Able to quickly comprehend and execute new material and tasks.
• Demonstrate skill managing change and maintaining flexibility in challenging environments.

SOFTWARE/SYSTEM EXPERTISE

• Windows server 2008 R2, Windows 10, and 7 experience
• Token Management Services
• 90 Meter Smartcard Manager
• 90 Meter Card Issuance Workstation
• ActivIdentity ActivClient
• Microsoft Office Suite
• Windows Remote Desktop
• Putty
• Active Directory
• Directory & Resource Administrator
• BMC Remedy ticketing system
• DameWare rand Bomgar remote administration software

PROFESSIONAL EXPERIENCE:

Confidential - Fort Meade, MD

Public Key Encryption/Infrastructure Analyst

• Provide Public Key Encryption/Infrastructure support for all of DISA and related sub agencies.
• Demonstrate strong analytic and problem solving skills to resolve customer PKI related issues.
• Demonstrate strong management skills to work on various PKI issues and tasks simultaneously.
• Conduct registration, enrollment, and issuance of NIPR/SIPR certificates as requested.
• Verify and approve NIPR/SIPR server certificates.
• Assists Trusted Agents in certificate key recovery process.
• Revoke NIPR/SIPR certificates as requested.
• Ensure that all requests and actions are approved following agency policy and guidelines.
• Provide support to trusted PKI roles in accordance with PKI CP/CPS/RPS within the organization.
• Verify identity of individuals requesting NIPR/SIPR certificates.

Confidential - Annapolis, MD

Lead Service Desk technician / SAIC Site lead

• Ability to communicate effectively to service desk team members in order to complete tasks as assigned.
• Provide monthly status updates to SAIC management.
• Provide bi-weekly status updates to government staff.
• Coordinate and assign tasks to service desk team members.
• Ensure tasks are completed in timely manner and exceed customer expectations.
• Attend and provide insight during weekly meetings with government staff.
• Use Remedy ticketing system to prioritize and manage team workload.
• Provide end user support and ensure user ability to perform necessary mission duties to Joint Spectrum Center customers.
• Use Active Directory to manage user Unclassified and Classified accounts.
• Use Active Directory to manage customer network workstations.
• Use Active Directory to reset network and account passwords.
• Use Active Directory to maintain correct specifications of user accounts.
• Create and maintain user Xerox server accounts.
• Conduct weekly server patching in accordance with DISA policies.
• Conduct monthly workstation patching.
• Manage user network account permissions.
• Manage deployment of various I.T. equipment in accordance with organization policies.
• Verify PKI certificates for validity.
• Set-up of video teleconferencing equipment and peripherals.
• Ensure that video teleconferencing software is up to network standards.
• Schedule and coordinate with outside agencies to set up and ensure successful video teleconference events.
• Use Microsoft Exchange Management Console to manage email distribution lists.
• Monitor video teleconference schedule to ensure customer awareness.
• Worked with network engineers to upgrade and configure video teleconferencing equipment to network specifications.
• Analyze, resolve, and make recommendations for enhancements to network related issues.
• Communicate technical and various other network related issues and status updates to JSC government personnel.
• Used Windows Remote Desktop to access network servers for weekly re-boot process.
• Troubleshooting various SIPRNet, and NIPRNet related server issues.

Confidential - - Pentagon, Arlington, VA

Desktop Support Specialist/ Trusted Agent

• Provide technical and customer support to the Air Force 844th Communications Squadron for computers and related peripherals.
• Analyze and respond to customer’s trouble ticket in a timely manner.
• Troubleshoots, installs, and repairs various hardware and software issues that customers may experience.
• Used Directory and Resource Administrator to create and add computers to local network.
• Experience installing and mapping network drives and other computer peripherals.
• Experience re-imaging customer systems to specific standards and specifications.
• Hands on experience accessing user’s systems remotely to troubleshoot and install software onto user machines.
• Certified Trusted Agent, responsible for enrolling and managing user’s SIPR identifications and certificates
• Responsible for enrolling and revoking user PKI certificates in accordance with DoD policies and procedures.
• Responsible for issuing new PKI certificates in accordance with DoD policies and procedures.
• Responsible for conducting token pin resets in accordance with DoD policies and procedures.

Confidential - USCERT, Arlington, VA

Cyber Security Incident Handler

• Work within the National Cybersecurity and Communications Integration Center (NCCIC) as a member of the United States Computer Emergency Readiness Team (USCERT).
• Manage and facilitate time-sensitive requests for information from federal and international agencies and organizations.
• Daily processing and recording of several dozen cyber incidents from all federal agencies.
• Attend daily teleconferences and conduct weekly teleconferences regarding cyber updates and news.
• Communicate daily with outside agencies to address threats, vulnerabilities, and risk mitigation.
• Investigate potential threats, update databases, and coordinate with other US-CERT members.
• Perform preliminary network and threat analysis to proactively manage cyber risks and improve the nation’s cyber security posture.
• Participate in exercises focused on coordinating intergovernmental and public-private preparedness for national level cyber incidents.
• Provide customer service to federal agencies and general public in regards to US-CERT and cyber related issues.
• Conduct briefings to superiors and peers regarding emerging cyber and IT related threat information.
• Regular participation in training for emerging technologies, industry requirements, and IT tools used to accomplish the mission, including Protection of Critical Infrastructure Information (PCII).
• Contribute to the unit’s standard operating procedures (SOP) and prepare administrative guidelines.