PC Provisioning Technician Resume

SUMMARY:

IT Technician seeking to utilize troubleshooting and technical knowledge in Cybersecurity field.
CompTIA Security+ and A+ Certified Professional, with 4+ years of IT Experience.
Experienced in data encryption on desktops and phones, set up wireless router encryption, setting up physical and technical controls, and related security tasks.
4+ Years’ Customer Service Experience, with positive customer feedback.

TECHNICAL SKILLS:

Operating Systems:: Window 7/8/10, MS Window Vista and general knowledge of Linux.

Software Applications:: General Knowledge of Office Suite 2016 (Excel, Word); Virtualbox, VMWare, Hyper - V

Hardware:: HP/Dell desktops and laptops, advanced networking experience (running cables, troubleshooting connections), installing RAM/CPU/Motherboard/Video Cards/Power Supply

PROFESSIONAL EXPERIENCE:

PC Provisioning Technician

Confidential

Image laptops and desktop computers with windows 10 operating systems and provision them to users.
Use remedy ticketing system to stay in communication with IT’s and complete tickets in queue daily.
Input user and IT data information on excel spreadsheets to keep for records.
QA computers to make sure all proper applications and settings are properly installed.

IT Support

Confidential

Install CPU Motherboards, RAM, Video Cards, Hard Drives, and other computer hardware
Troubleshoot hardware and software issues such as network connectivity, restoring critical operating system files.
Implemented security controls technical security controls on computer systems.
Encrypted and decrypted Windows 10 operating systems using Bitlocker
Set up Small Office Home Office (SOHO) routers for entire house as well as implementing encryption methods such as WPA2-PSK.

Deployment Technician

Confidential

Deploy computers and migrated users to windows 10 operating system.
Backup and restored user data and made sure that the desk area was neat and clean.
QA migrated computers nightly to make sure that users have all their necessary data, files, and programs.
Closed work order tickets on remedy system daily.

Computer Operator

Confidential

Safely transport and deliver 35-50 computers and monitors daily, totaling 700+ computers.
Inspect for CD and Hard Drives inside of 35-50 computers weekly, returning components to customers before collecting the unit
Maintain and update inventory of 100+ computers daily, collecting computers on list for refurbishing
Communicate with IT supervisors about transportation logistics to ensure proper delivery

Deployment Technician/ QC Technician

Confidential

Deployed and setup laptop computers with Windows 7 Operating Systems.
Installed printers and secured laptop computer with locks.
Used TADD ticking system to input information about computers as well as retrieved components.
Retrieved Computers, printers and peripherals daily.

Computer Support Specialist

Confidential

Repaired and maintained 30-40 computers weekly.
Performed troubleshooting on software issues related to virus removal and OS compatibility issues, resolving said issues.
Upgraded users to Windows 7 OS, installed latest computer updates and relevant software. (Antivirus, Microsoft Office)

Intern

Confidential

Resolved Stop Errors (Blue Screen), determining error by reviewing system logs.
Installed and uninstalled computer hardware such Motherboards, RAM, and Video cards.
Removed Viruses and instructed customers on how to avoid them.

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