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Technical Team Lead - Nci It Support' Resume

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PROFESSIONAL EXPERIENCE:

Confidential

Technical Team Lead - NCI IT Support'

  • On a team of hardware and software technicians whose daily jobs are to provide technical support for desktop and laptop computers (Windows and Macintosh), printers, scanners and other peripherals, as well as a wide variety of software including: Adobe products, Microsoft Office 2010 through 2016 installations, for users within the Confidential, in Bethesda, MD. Provide software installations and updates, hardware and software trouble-shooting and over-all general support for local and network use on a variety of PC’s and Macintosh systems. Work Incidents and Tasks via a ticketing and database web-software called Service Now. Image Windows desktops and laptops using MDT. Image iMacs and MacBooks using CASPER and software/update management using the JAMF system. I also served as the "go to" person for all techs on the team when they faced difficult tasks and problems when they arise.

Confidential

Computer Systems Analyst, Sr. - Deskside Support

  • On a team of hardware and software technicians whose daily jobs are to provide technical support fordesktop and laptop computers (Windows and Macintosh), printers, scanners and other peripherals, as well as a wide variety of software including: all Adobe products, McAfee, Java, Microsoft Office 2003 through 2013 installations including Visio, for over five thousand users within the Centers for Medicaid and Medicare Services in Baltimore, MD. Provide software installations and updates, hardware and software trouble-shooting and over-all general support for local and network use on a variety of PC’s and Macintosh systems. Handle the deployment and installation of all Catalog purchases, (hardware and software via government divisional funding), in the Central Office of CMS. Work incidents via a ticketing and database software called Remedy. Image Windows desktops and laptops using PXE boot and MDT. Image MacBooks using CASPER and software/update management using the JAMF system. Manage contractor and government owned Asset Tagged computer equipment via Remedy and ServiceNow by updating according to assigned users' locations. Perform weekly moves of users' IT equipment when users change desk locations, or divisions within CMS. Track and document all work from start to completion in the Remedy ticketing software.

Confidential

Computer Technician

  • One of several computer technicians who travel to residential and business locations to perform a variety of service, including; troubleshoot and repair hardware/software problems, setup old and new pc’s for use on a single or network environment, transfer and integrate data, setup servers for use as a file server/exchange server, setup networks on Cable/DSL/FIOS/T1 using all varieties of routers/wireless routers/switches, setup backup systems for data backup on cd or dvd burners/external hard drives/network storage devices. Also, provided support for multiple types of computers, devices and software.

Information Systems at NOAA/NWS

Help-Desk Administrator/Computer Technician

  • I was one of three Floor Administrators whose jobs are to give support for over 100 clients. The support that we give includes the following: Hardware support dealing with PII-P4 Dell and IBM Cloned PC’s with many different hardware configurations. Software support for products such as, Corel 9 and 10, Netscape 4.x and 6, McAfee 4.X, Microsoft Office 97, Office 2000pro and Office XP. Network support dealing with permissions for multi-user directories, setting up PC’s to connect to both Ethernet and Token Ring networks. Provide technical support for hardware and software over the phone and on a personal basis.

Confidential

Computer Technician

  • Built new IBM Cloned systems as well as repaired and upgraded clone and brand named computer systems with a wide variety of computer peripherals from numerous companies. Installed Windows NT and 2000 Servers on networks with multiple clients using Ethernet hubs and cabling. Set up rights and permissions for users. Troubleshot PC’s with many different hardware configurations under all Microsoft platforms from DOS 6.22 up to Windows 2000 Professional. Also, provided technical support over the phone to home and corporate users to resolve or pinpoint problems.

Confidential

Chief Computer Technician

  • Built new IBM Cloned systems as well as repair and upgrade cloned and brand named systems from numerous companies. Troubleshot PC’s with many different hardware configurations under all Microsoft platforms from DOS 6.22 up to Windows 95. Also, provided technical support over the phone to home and corporate users to resolve or pinpoint problems.

SUMMARY

To work in a team environment, further tune computer skills in current and new technology, expand and exchange knowledge, and to provide the best support possible.

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