TECHNOLOGIES/TOOLS:

Hyper - V, Schoolmaster, Dell Blade Server, Clever, Cowriter, Google Classroom, Exchange 2010, Windows server 2008 R2, Active Directory, Systems Security; RHEL 7, VMware, Red Hat Enterprise, Windows Server, HP Unix, Oracle 11G, SQL, Splunk, Dynatrace, Site Minder, Remedy, knowledge of Tivoli Software Distribution, Microsoft SharePoint, Tivoli Distributed monitoring Framework and Enterprise console; Site Scope Monitoring and server Hardware; Microsoft Operating systems (NT4, W2k, W2k Advanced, W2k3, 2008, 2010) (Cluster Server) UNIX (Solaris 8), AIX 5.1, SQL, l) Exchange, Lotus Notes, SNA, Celera, workstation Platforms: Nt4, Windows 2000 Pro, Windows XP Professional: Ruby Rails, Mongo Databases, Visio, Power Point, Zimbra, Rally Informatica, Toad, PVCS, HP Blade Server, Hummingbird,, Oracle 10g, windows server 2003, exchange, blackberry/iPhone support, xp, VoIP, NAS, Bright star, dks, adt, crystal reports, Great Plains, Apache Tomcat, JBOSS, Red Prairie, SQL 2000, Microsoft office, Gentran, Ebridge, Sterling Commerce.

PROFESSIONAL EXPERIENCE:

Confidential

Systems Administrator

Responsibilities:

• Install, configure and upgrade business software and applications;
• Manage, update and maintain physical and virtual server instances using Hyper-v on Dell Blade Servers;
• Manage, update and provision Active Directory user and Exchange 2016 accounts;
• Monitor performance and maintain systems according to requirements;
• Perform routine on demand task execution including system monitoring and administration;
• Monitor and maintain disaster recovery and business continuity plans and routines;
• Monitor, maintain, troubleshoot and update ShoreTel / Mitel Connect VoIP phone system;
• Manage, update and provision GSuite for Education accounts;
• Manage, update and provision various endpoints including Windows 10, ChromeOS and iOS;
• Develop expertise to train staff on new technologies;
• Maintain, update and create documentation for critical IT processes;
• Monitor and operate service desk for user requests;
• Assist in physical security requests and maintenance;

Confidential

Implementations \ System Administrator

Responsibilities:

• Rollout all prescribed hardware needs made by customer and document change activity.
• Documenting existing environments for upcoming activity.
• Build and support windows Mini, Thin, workstation and server clients.
• Security implementation and support. IP Camera’s and DVR configuration.
• Switch support and firewall support
• Travel 50% of the time.
• 25% remote work from home.

Confidential

Level 2 Systems Admin Support

Responsibilities:

• Engineered solutions submitted by customers having application, web, hardware, and network issues remotely using Bomgar.
• Security clearance background check.
• Created and used runbooks to resolve issues. This documentation then is loaded to our share site which is administered by our team.
• Ticketed all steps taken to resolve issues per company specified timelines. Metrics are then placed in our reporting tool.
• Point of reference for escalation
• Execute changes/fixes per prescribed process controls.

Confidential, Rocky Hill, CT

SME for Systems Administration

Responsibilities:

• Subject Matter Expert, SME, whose primary tasks are to implement/roll out/support agile proprietary applications running on Linux/UNIX and Wintel systems in a cloud environment.
• Proven and tested experience with resolving problems/incidents.
• Drove change and release activity.
• Able to identify strengths and weaknesses in a Big Data environment to improve overall system performance before problems can occur.
• Work in complex, high pressure and rapidly changing environments using such tools as splunk and Dynatrace to monitor systems.
• Administer domain users, printers, workstations and servers.
• Resolutions executed thru the use of solid analytical skills and problem solving capabilities while documenting each step taken towards the fix.
• Work and effectively and communicate with end users and management.
• Able to provide/use knowledge transfer documents/run books/white papers to train others and myself.
• Ensured security and data was secure during all phases of support. Enforced security compliancy at all levels. Able to work as a team member and dependently.
• Administered our share site to ensure all updated information is made available to our team.
• Telephone and onsite support

Confidential

Owner/Systems Engineer

Responsibilities:

• Provided all intellectual information to create a ERP system for the seafood industry.
• Created the application in a agile manner.
• Worked with programmer and web designer to create application.

Confidential, Hartford, CT

Application Configuration Support Consultant

Responsibilities:

• Provided 24/7/365 real-time production support, tracked in Remedy incident/problem management.
• Supported code or script changes, ran new scripts, links, per authorized requests in all production and QA environments to provide updates and fixes.
• Also responsible for executing scheduled RFC’s by deploying, testing, debugging, and documenting multi-tiered client server applications through a change and release process.
• Assisted in creating and tracking progress of said releases in our centralized repository share.
• Ensured all scheduled jobs ran, all Informatica mappings and processes finished successfully.
• Assisted in projects ranging from secure password repository configuration to assisting in centralizing operational data.
• Remote worker 100%.
• Telephone and onsite support

Confidential, Fairfield, NJ

Information Technology Manager

Responsibilities:

• Managed the information technology department in accordance with the stated organizational policies and goals.
• Ensured proper functioning of company’s information processing system (EDI) and made upgrades as able.
• Helped business operations utilize information systems to improve efficiency.
• Kept computer equipment, hardware, and software updated to meet organizational needs.
• Also assisted lead technicians in day to problem solving regarding network, server, workstation, phone systems, web, and security issues.
• Telephone and onsite support

Confidential

Information Technology Consultant

Responsibilities:

• Implemented and supported erp system that controlled all accounting and inventory control.
• Supported day-to-day issues for workstations, servers, printers and network issues.
• Upgraded server hardware, software (windows 2003), workstations, phone systems, and setup email access.
• Provided cost analysis in upgrade and expansion of existing systems to allow for fully automated EDI transactions and real time inventory control.
• In-house website development for retail expansion.
• Telephone and onsite support.

Confidential, Hartford, CT

Systems/Server Specialist

Responsibilities:

• Provided technical support for national network containing over 2000 Windows NT, 2000 and 2003 servers, SUN Solaris.
• Proactively detected server component problems with the aid of HP Insight Management and Tivoli Monitoring Systems on HP Blade Servers.
• Isolated and Troubleshoot server hardware, network, and software problems. Implemented server software and operating system configuration changes.
• Coordinated hardware support with vendors and field office personnel for server diagnostics and replacement of failed parts.
• Monitored systems to verify scheduled server activities, Tivoli data distributions, backups, and batch jobs have completed successfully.
• Perform DASD upgrades and server rebuilds from skeleton NT 4.0, 2000 and 2003 server systems.
• Perform TSM mass storage Bare Metal restores of servers.
• Provide afterhours help desk support for desktop, laptop, dial up, and VPN problems. Monitor WEB servers and applications.
• Manage infrastructure (Distributed, Network, Mainframe problems and drive problem to resolution by escalating diagnosis, and taking corrective action as required.