SUMMARY:

• Optimize Infrastructure
• Provide Impeccable Technical Support
• Achieve Targets & Deadlines
• Solution - oriented IT professional, maintaining and optimizing wide range of infrastructure, including Cloud infrastructure, Windows/Mac desktops, laptops, networking equipment for leading commercial and public sector organizations.

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

AWS Cloud Engineer

Responsibilities:

• Optimize cost and provide technical solutions of AWS IaaS and SaaS.
• Governance of AWS environment and utilizing Lambda with Python to automate tasks.
• Configure and support creating Hybrid Cloud and DR environment using Direct Connect.
• Provide support for configuration management tools such as Puppet.

Confidential, Alexandria, VA

IT Support Specialist

Responsibilities:

• Provides technical assistance and training to system users. Answers user inquiries and requests for assistance by phone and in person regarding systems operations. Sets up and supports mobile and portable devices. Supports and maintains audio visual and video conferencing equipment.
• Installs, configures, maintains, monitors, and troubleshoots end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products.
• Maintains regular maintenance schedule, performs maintenance and repairs of peripheral equipment, maintains inventory database, monitors website in AWS and arranges servicing with vendors for photocopiers, fax machines, and other office equipment, and performs project assignments.

Confidential, Vienna, VA

Technical Support

Responsibilities:

• Identified problems, diagnosed causes and determined corrective actions, communicating complex technical information in concise steps and providing exemplary customer support.
• Maintained detailed and accurate information, updating ticketing system and completing timely referrals to optimal team members for expedited resolutions.
• Created and removed customer accounts via Active Directory and activated accounts in Confidential ’s customer facing dashboards, ensuring accuracy and privacy of information.

Confidential, Washington, DC

Systems Administrator

Responsibilities:

• Completed timely hardware and software upgrades on Mac and Windows desktops, supporting end users by troubleshooting and resolving issues with minimal downtime to work flow.
• Maintained optimal performance of Cisco switch, router, firewall, Microsoft Windows Server 2008 R2, Content storage Linux server, end user Windows / Mac workstations and IP based broadcast equipment, performing root cause analysis to identify issues and implementing timely resolutions.
• Managed network controlled streaming encoder for webcast and Akamai CDN, redirecting outgoing streaming to publishing end.
• Met compliance with security guidelines and minimized risk to data by performing regular backups and archivals for final projects.

Confidential, Silver spring, MD

Linux System Administrator

Responsibilities:

• Installed, Create Virtual machine (KVM, VMware) and configured Redhat Enterprise Linux (RHEL6).
• Server racking, cabling and server built (kickstart).
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform regular security monitoring to identify any possible intrusions.
• Strong understanding in TCP/IP, DNS, FTP, NFS, NTP and SSH
• Solid understanding in SELinux, TCP wrapper and Iptables
• Setup and managed disk spaces and file systems using LVM.
• Create, change, and delete user accounts per request as necessary.
• Provide support per request from various constituencies. Investigate and troubleshoot issues
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure/add new services as necessary.
• Maintain operational, configuration, or other procedures.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Installed, configured and support of Apache web server.
• Experience with remedy ticketing system.

Confidential, Manassas Park, VA

Linux System Administrator

Responsibilities:

• Server racking, cabling and server built (kickstart). Installed, Create Virtual machine (KVM, VMware) and configured RHEL 6.
• Install and maintain security patches on the operational and development system.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform regular security monitoring to identify any possible intrusions.
• Strong understanding in TCP/IP, DNS, FTP, NFS, NTP and SSH
• Support and configuring LDAP client
• Knowledgeable in Dell and Hp hardware server
• Solid understanding in SELinux, TCP wrapper and Iptables
• Solid TCP/IP networking skill.
• Setup and managed disk spaces and file systems using LVM.
• Perform regular file archival and purge as necessary.
• Create, change, and delete user accounts per request as necessary.
• Provide support per request from various constituencies. Investigate and troubleshoot issues.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure/add new services as necessary.
• Upgrade and configure system software that supports infrastructure applications or Asset Management applications per project or operational needs.
• Maintain operational, configuration, or other procedures.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Installed, configured and support of Apache web server.
• Solid troubleshooting skill.
• Experience with remedy ticketing system.