Systems Engineer/client Technical Lead Resume
Annapolis, MD
RELATED KNOWLEDGE:
Operating Systems: Windows 2000, 2003, Exchange, Active Directory, Red Hat, Centos, Fedora, Solaris, Mac OS X, Ubuntu, VMWare ESX, and Gentoo
Hardware: Dell (desktops, laptops and servers), HP (desktops, laptops and servers), Mac (desktops, and laptops)
Software: Microsoft Office, Resumix, PeopleSoft, Cost Point, Adobe Creative Suite, Visual Basic, SQL, Nagios, Veritas Backup Exec, Symantec Anti - Viurs, Ghost, VmWare
Networking: Cisco router, WatchGuard firewall, Sonic firewall, Linksys Wireless Router, Windows Server 2003 OSX, HP Switches
EXPERIENCE:
Confidential, Annapolis, MD
Systems Engineer/Client Technical Lead
Responsibilities:
- Supporting all Ariba clients
- Responsible for monitoring and updating clients Solaris, Red Hat, and Windows boxes
- Performing client code migrations as requested
- Performance and problem troubleshooting
- Perform database work, including running SQL queries, imports, and exports, creating tablespaces.
- Updating SSL certificates
Confidential, Annapolis, MD
System Administrator
Responsibilities:
- Providing sole IT support for administration
- Building virtual Linux (Ubuntu) servers as requested
- Setup servers, both virtual and real
- Monitor all Linux (Gentoo, RedHat, and Ubuntu), Windows and Mac servers, internally and externally
- Troubleshooting
- Maintain Active Directory (Mac or PC)
- Monitor Backup systems
- Primary VoIP support
- Maintain domain names for clients
- Work with Client Customer Service
- Complete network support for 50+ users (electronic, printers, servers, data, voice)
Confidential, Baltimore, MD
Human Resources Tech III
Responsibilities:
- Assist in daily administrative and maintenance of company’s HR Management System
- Respond to employee and manager inquires and resolving low - to-medium problems associated with employment, payroll, and benefits
- Review documentation for compliance and escalating issues to the appropriate manager.
- Entering new hire information into PeopleSoft database
Confidential, Annapolis, MD
Account Manager
Responsibilities:
- Maintain daily contact with clients concerning turn-around-time and quality of reports
- Contact production centers in reference to client jobs being returned
- Maintain client-formatting templates
- Check documents for correct formatting and demographics
Confidential, Millersville, MD
Police Dispatcher
Responsibilities:
- Receive incoming 911 phone calls, enter information into system according to priority
- Dispatch officers to appropriate calls according to assigned zones and areas
- Maintain status checks, verifying officer safety
- Updating system notes accordingly
- Clerical duties, within a fast paced environment
Confidential, Annapolis, MD
Human Resources Specialist
Responsibilities:
- Process employment verifications
- Enter weekly new hires into PeopleSoft database
- Process savings bonds
- Problem resolution (payroll issues)
- Set-up employee direct deposit
- Update PeopleSoft with employee changes
- Mailing of over 3000 employee checks bi-weekly
- Scan resumes into Resumix database for Staffing department
- Assisting Human Resource Assistants with reference check and new hire packets
