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Systems Engineer/client Technical Lead Resume

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Annapolis, MD

RELATED KNOWLEDGE:

Operating Systems: Windows 2000, 2003, Exchange, Active Directory, Red Hat, Centos, Fedora, Solaris, Mac OS X, Ubuntu, VMWare ESX, and Gentoo

Hardware: Dell (desktops, laptops and servers), HP (desktops, laptops and servers), Mac (desktops, and laptops)

Software: Microsoft Office, Resumix, PeopleSoft, Cost Point, Adobe Creative Suite, Visual Basic, SQL, Nagios, Veritas Backup Exec, Symantec Anti - Viurs, Ghost, VmWare

Networking: Cisco router, WatchGuard firewall, Sonic firewall, Linksys Wireless Router, Windows Server 2003 OSX, HP Switches

EXPERIENCE:

Confidential, Annapolis, MD

Systems Engineer/Client Technical Lead

Responsibilities:

  • Supporting all Ariba clients
  • Responsible for monitoring and updating clients Solaris, Red Hat, and Windows boxes
  • Performing client code migrations as requested
  • Performance and problem troubleshooting
  • Perform database work, including running SQL queries, imports, and exports, creating tablespaces.
  • Updating SSL certificates

Confidential, Annapolis, MD

System Administrator

Responsibilities:

  • Providing sole IT support for administration
  • Building virtual Linux (Ubuntu) servers as requested
  • Setup servers, both virtual and real
  • Monitor all Linux (Gentoo, RedHat, and Ubuntu), Windows and Mac servers, internally and externally
  • Troubleshooting
  • Maintain Active Directory (Mac or PC)
  • Monitor Backup systems
  • Primary VoIP support
  • Maintain domain names for clients
  • Work with Client Customer Service
  • Complete network support for 50+ users (electronic, printers, servers, data, voice)

Confidential, Baltimore, MD

Human Resources Tech III

Responsibilities:

  • Assist in daily administrative and maintenance of company’s HR Management System
  • Respond to employee and manager inquires and resolving low - to-medium problems associated with employment, payroll, and benefits
  • Review documentation for compliance and escalating issues to the appropriate manager.
  • Entering new hire information into PeopleSoft database

Confidential, Annapolis, MD

Account Manager

Responsibilities:

  • Maintain daily contact with clients concerning turn-around-time and quality of reports
  • Contact production centers in reference to client jobs being returned
  • Maintain client-formatting templates
  • Check documents for correct formatting and demographics

Confidential, Millersville, MD

Police Dispatcher

Responsibilities:

  • Receive incoming 911 phone calls, enter information into system according to priority
  • Dispatch officers to appropriate calls according to assigned zones and areas
  • Maintain status checks, verifying officer safety
  • Updating system notes accordingly
  • Clerical duties, within a fast paced environment

Confidential, Annapolis, MD

Human Resources Specialist

Responsibilities:

  • Process employment verifications
  • Enter weekly new hires into PeopleSoft database
  • Process savings bonds
  • Problem resolution (payroll issues)
  • Set-up employee direct deposit
  • Update PeopleSoft with employee changes
  • Mailing of over 3000 employee checks bi-weekly
  • Scan resumes into Resumix database for Staffing department
  • Assisting Human Resource Assistants with reference check and new hire packets

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