Systems Engineer Resume Washington, DC - Hire IT People

SUMMARY:

Experience in designing, developing and implementing computer systems; and developing and configuring workstation baseline images, software application packages. Experience with Workstation management via System Center Configuration Manager. Expertise in workstation imaging, software packaging and testing, as well as, problem troubleshooting; capable of performing numerous tasks throughout a Windows system lifecycle.

TECHNICAL SKILLS:

Patch/Security Management - Active Directory - Windows 7/8 &10 - Project Management - VOIP - Vendor Management - Installshield 2012 - Casper - MDT 2012-2013 - VBScript - Powershell - Windows Server 2012 & R2 - Credant(DDPE) - MBAM 2.5 SP1 - SCCM – VMWare Vsphere – Azure – System Engineering – Desktop Engineering – VDI – OS Lifecycle Management – Application Lifecycle Management – SCCM – BigFix – Mac OSX Engineering

WORK EXPERIENCE:

Confidential, Washington, DC

Systems Engineer

Responsibilities:

Serve as team lead for the Desktop Engineering team.
Designed, developed, built and implemented SPYRUS Windows to Go solution for use by 5000+ users.
Served as subject matter expert for Federal Branch Chief of Network Management
Served as Board Member for assessing\approving new hardware for the Desktop environment.
Experience in management and troubleshooting of SCCM. Managing Boundaries, Client policies and overall health and analysis (RAP).
Package, Application deployment through SCCM.
Including the Application Catalog.

Confidential, Washington, DC

Associate Systems Engineer

Responsibilities:

Provided server- and client-side support to Server Operations and Customer Support for SCCM-related issues.
Create\Modify Group Policy objects used to configure desktops.
Developed Installshield templates used by the entire Engineering team for software packaging.
Provided Tier III/IV support for systemic workstation issues in the enterprise.
Created/Improved automation scripts (Powershell, VBScript, Shell) for software installation, workstation and server configuration and SCCM maintenance tasks.
Developed Windows 10 baseline configuration and image.
Provided analysis and recommendations of IT systems and solutions such as encryption, client management and application development.
Administered virtual servers and workstations using vSphere ESXi
Setup MBAM server and deployed Bitlocker to environment
Developed automated solutions upon project request using Powershell, Installshield Installscript, VBScript
Built server to house virtual machines used for testing by the entire Engineering team.
Designed, built and Windows 7,10, Server 2008 R2 and Server 2012 R2 image using SCCM and MDT.
Maintained image software and driver updates.

Confidential, Washington, DC

Desktop Support Analyst

Responsibilities:

Ensuring Best practices are implemented using several methods: confidentiality, data integrity, availability and authentication.
Enforcing Account management policies pertaining to password (RSA/Rolling), lockout and disablement policiesManaging Kerberos, LDAP, DAC, RBAC (Both Rule and Role-based) as well as MAC protocols
Documenting and tracking incidents using Remedy force
Providing remote support for end-user by remotely connecting to their machines to troubleshoot, resolve and educate on various technical issues.
Responding to DC user’s via email, Telephone and as SST’s.
Maintaining the SLA’s in a large structured environment supporting DC FTE’s Nation Wide.
Troubleshooting various issues relating to Network Connectivity, TCP/IP configuration, Internet connectivity, software installations and upgrades.
Providing System Administration support for Active Directory, Google Apps for the District of Columbia.

Confidential, Vienna, VA

Tier 1 Tech Specialist

Responsibilities:

Troubleshoot Hardware, Software or Confidential custom applications, VPN and Network Connectivity, TCP/IP configuration, Internet connectivity for Confidential in office and remote user’s.
Respond to Confidential user’s via email, Telephone and as SST’s.
Maintain the SLA’s in a large structured environment supporting Confidential employee’s Nation Wide.
Remote onto to user’s machine to troubleshoot, install, and map printer or Network Drives.
Log and track incidents using HP Service Center.

Confidential, Alexandria, VA

Help Desk Support

Responsibilities:

Log and track calls received using a Windows XP and/or 7 desktop systems running a web-based ticketing system.
Research and resolve caller inquiries by utilizing established procedures, user manuals, accessing on-line applications, or interacting with internal and external support groups.
Troubleshoot and resolve hardware, software and communications issues by interacting with hardware vendors, application developers, and remote facility infrastructure teams.

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Systems Engineer Resume

Washington, DC

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