SUMMARY:

To secure a position in a highly innovative environment where I can proficiently contribute my skills, abilities, and experiences to the overall growth of the organization. My goal is to learn new opportunities within the organization and build my professional career.

PROFICIENCY:

Operating System: Windows 7/10, Mac OS, Red Hat Linux, Oracle Linux, AWS

Software/ Services: VMware, Microsoft System Center, Putty, Yum, Cisco IOS, Wireshark, ServiceNow, SharePoint, ACD, Accession, Metaswitch, Commportal, and Telax, Active Directory, Skype, VirtualBox, AWS

Network Protocols: DHCP, DNS, FTP, HTTP, TELNET, Ethernet, Codec.

EXPERIENCE:

Confidential

Linux System Administrator Intern

Responsibilities:

• Built, installed, configured CentOS in the Data Center
• Configuration Management Using(Puppet)
• Access Control Management
• Managed Ec2 environment for the Confidential website development server including configuration and deployment of all required infrastructure like web server, msql, and administrative tasks
• Installed, configured, and scheduled network backup jobs using rsync
• Responsible for setting up and administering users and groups account; setting permissions for users and security rights
• Set the Samba server for cross - platform file sharing in the Confidential project
• Operating Systems installation using ftp, nfs, http, and kickstart
• Linux storage management using LVM
• Created and mounted a Linux Files System
• Responsible for creating and managing user accounts, security rights, and disk space in Centos Linux
• Installed, upgraded, and managed packages via RPM and YUM package management
• Reset password and unlock user accounts
• Installed, configured, and supported of http, https, vsftpd, and nfs on the Linux production
• Administered VMWare in Enterprise Environment
• Created VPC, Subnets and Route tables on AWS
• Launched and connected to an Ec2 Linux instance on AWS
• Created an AMI(Amazon Machine Images) and launched a new server
• Attached and detached an Amazon Elastic Block Store to and Ec2 instance
• Proficient in Linux command line

Confidential

Opera Engineer Admin / Team Lead

Responsibilities:

• Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties
• Provided exceptional customer services with greeting and acknowledging all customers in a friendly, professional manner.
• Demonstrated knowledge of company's mission, purpose, goals, and the ability to help employees successfully achieve them.
• Opened and documented defect tickets
• Processed large batches of data on daily and weekly basic
• Conducted user regression and other tests on products and components
• Participated in daily weekly and bi-monthly status meetings
• Analyzed application data to assess performance and uncover issues
• Worked in team environment to complete all testing
• Coordinated resolutions with managers, development team and project managers
• Completed root cause analysis of defects
• Communicated solutions and opportunities to those who report to me

Confidential

Network Engineer

Responsibilities:

• Received and entered tickets into Siebel and Service Now Ticketing Systems to be escalated to Tier 2/3 Level Engineers
• Worked with technical support engineers to diagnosis and troubleshoot network problems
• Followed documented procedures and processes to find solutions
• Provided Real-Time Network and Netflow Monitoring for Critical Network Components and Devices in a 24X7 Environment
• Analyzed circuit issues and resolved help desk tickets
• Configured email routing settings and switching environments
• Monitored Networking using Solarwind, Confidential NextGen, Etc
• Documented telecommunication systems including toll free numbers

Confidential, Baltimore, MD

Tier 2 VoIP Specialist

Responsibilities:

• Managed Linux based servers ( MetaSwitch, CFS, SBCs, EAS)
• Aid with setup and maintenance of Aastra VOIP phone PBX system
• Installed and tested Metaswitch VoIP software for end users
• Configured hard, soft phones, and extension nobilities using Metaswitch’s Metaview Web, and update user profiles
• Provided support for Metaswitch Call Feature Server, Enhanced Application Server, SIP Provisioning Server
• Managed the Metaview Explorer/Metaview Web and Service Assurance Server
• Supported different IVR systems including; Telax Cloud ACD
• Installed VoIP Telephones, Conference Phones, and Video Phones as needed Service Problems
• Deployed, implemented, diagnosed, and troubleshoot Aastra devices and peripherals
• Isolated problems within, cable connectivity, POE switches, LAN or PC ports
• Track any trends and work with vendors to resolve issues
• Configure network elements based on established guidelines
• Created detailed documentation to support both internal and external customers
• Resolved issues such as; pins/passwords/add email notifications/AA/MOHMHLG/ICM
• Determined replacement cost or warranty matters
• Built/Altered new Additions such as DIDs or MHLG, Sim Ring/Voice Mail
• Identified and fixed hardware and software issues on internal and external systems
• Provide inventory reports to clients as needed