TECHNICAL SKILLS:

Windows Server, Software Installation, Microsoft Exchange, Software Documentation, Computer Hardware, Troubleshooting, Active Directory, Networking, Technical Support, Operating Systems, Linux, Microsoft Suite, Help Desk Support, System Deployment, System Administration, Windows 10, BMC Remedy, VMware, VPN, Workstation imaging, Antivirus, NIPRNET, and SIPRNET, BlackBerry Enterprise Server, Dell GPO ADmin, Dell Change Auditor, Security Content Automation Protocol (SCAP), A Security Technical Implementation Guide (STIG), Assured Compliance Assessment Solution (ACAS), NIS, Host Based Security System (HBSS), and Splunk Enterprise Application.

PROFESSIONAL EXPERIENCE:

Confidential

Cyber Security Analyst

Responsibilities:

• Completing (DAR) daily activity reports.
• Completing SOC morning reports.
• Completing (WAR) Weekly Activity Report.
• Helping in process new SOC and NOC personnel.
• Deploying Splunk - creating Port mirroring/ installing Splunk/ Install Stream Application on Splunk/ Setting up Sys log in Cent OS/ installing Universal Forwarder.
• Testing access to ACAS HBSS Splunk and Nessus scanner.
• Shift turnover - informing the next shift of any device issues or any other malicious events that have occurred throughout the shift.
• Sitting in meeting with SOC manager and HBSS, Splunk and ACAS admins, going over new tasks and implementation.
• Sitting in on interviews for new hires.
• Performing Putty redirects to network devices such as Nessus scanner, ACAS, and HBSS.
• Writing out SOP s for new SOC policies and procedures.
• Running ACAS SCANS on Boulder and Vienna Environments.
• Helping NOC admins SCAP Linux servers. Working with Splunk Admin on creating filters/alerts/dashboards for SOC team.
• Run daily health checks on Splunk Deployment server.
• Configuring universal forwarders when it not phoning home or responding to edge servers.
• Reviewing Splunk Build documentation and making sure Red hat admin can conduct deployment and perform daily backup of server.

Confidential

Security Systems Administrator

Responsibilities:

• Support requirements for managing installation, configuration and maintenance of Windows workstations and servers, including Web servers, network attached storage devices, and stored data in support of business processing requirements.
• Monitor and responded to all incoming requests, filed all emails and updated the Government database with pertinent information from the appropriate folders on the shared drive.
• Performed software installations and upgrades to Unix/Windows operating systems and layered software packages and maintains them in accordance with established policies, procedures and service level agreements; evaluation and installation of software/hardware patches and resolution of software related problems associated with products.
• Work with lead systems administrator in installing, configuring, deploying and maintaining our Hyper-V and VMWare environments and Storage Area Networks.
• Provide remote administrated desktop and software support using Remote Desktop on workstations using SCCM.
• Perform parameter Security Technical Implementation Guide (STIG) for hardening operating systems.
• Performed compliance checks utilizing Security Content Automation Protocol (SCAP).
• Configure Windows 7 and 8 pc’s and laptops as necessary to connect to virtual desktops and all cloud software.
• Resolved user access issues and managed user accounts and security.

Confidential

Cyber Security Analyst

Responsibilities:

• Develop strategies and assess policies to enable Army to oversee the lifecycle management of digital identities that can be shared in an automated fashion with other systems across the Army and DoD Enterprise.
• Analyze current state redundancies in the collection and maintenance of identity data to streamline data collection and sharing across the Army.
• Develop business process reports, change management processes, requirements vetting process analyses, account life cycle management analyses, use cases, and new identity data on-boarding oversight procedures
• Provide recommendations to the Army CIO/G-6 based Federal and DoD guidance, analyses of reference architectures, submitting information papers, assessing implementation plans and methodologies, and best practices.
• Research industry trends in Policy Decision Point (PDP) and Policy Enforcement Point (PEP) Technologies and provide recommendations on how they can be incorporated into the Army’s IdAM portfolio.
• Develop an Analysis of Alternatives (AoA’s) of IdAM capabilities and further validate requirements for an enterprise Authentication and Authorization Framework (AAF).
• Provide vision and leadership for developing and implementing strategies in support of obtaining a crosswalk of IT initiatives and impacts Identity and Access Management capabilities across the Army.
• Facilitate Workshops, Working Groups, and Integrated Process Teams with internal DoD, Defense Information System Agency, Services, and internal Army organizations to synchronize execution activities. Provide oversight and support the enhancement of Enterprise IdAM capabilities by building briefings, drafting information papers, cost models and other materials.

Confidential

Information Technology Specialist

Responsibilities:

• Hardware troubleshooting, repair software, data management, and server assistance.
• Assist with training, presentations, documentation, testing, maintenance, and audit support.
• Support system analysis, impact analysis, and progress monitoring using reporting procedures and measures of performance in accordance with best practices of IT industry and standards/SLAs set forth by the BLM.
• Apply all required software patches, system updates, and upgraded software versions. Create software deployment and update packages for COTS and custom applications in an enterprise environment.
• Utilize Exchange Management Console to perform administrative task.
• Provided server configuration for application installation, software installation, upgrades and information assurance vulnerability alert (IAVA) patch management.
• Configure servers as needed to update security technical implementation guides (STIGs).
• Coordinate Windows 10 deployments.
• Communicate technical problems and proposed solutions and/or options for solutions fluently to management.
• Work independent, and/or within a team environment, to accomplish assignments.

Confidential, Fort Belvoir

Information Systems Support Engineer

Responsibilities:

• Provide 1st Level system applications and computer hardware support for Department of Defense.
• Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required within Windows 7, MS Office, Microsoft Exchange Server 2007 and Active Directory.
• Troubleshoot software and hardware failures when related to personal desktop/laptop computers. Be able to work with remote users as well via the Phone or remote access applications.
• Update Remedy ticketing system as work orders are completed. Make hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.
• Support, install, configure and upgrade operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments according to corporate policies and standards.
• Install, assemble and configure computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.
• Serve as liaison between staff and the IT department to resolve issues.
• Provide on-the-job training and computer orientation to new company staff.
• Assist with inventory of all IT-related goods and services.
• Document resolutions for future reference.

Confidential

Information Technology Field Service Technician

Responsibilities:

• Troubleshoot, resolve, integrate, tests, and maintain operating systems environments such as, but not limited to: Windows 7, Windows XP, Windows 2000, MS Office, Microsoft Exchange Server 2007 and Active Directory.
• Contact hardware and software vendor representatives to solicit and arrange product repairs.
• Maintain collection of technical publications pertaining to state-of-the-art hardware and software products and other materials.
• Provide personal computer support, problem analysis, and hardware/software installation and configuration.
• Provide phone, remote, and desk-side technical support to users in the areas of e-mail, directories, standard MS Windows desktop applications, and network connectivity.
• Provide support to include configuration of systems, communications devices, and peripheral equipment.
• Responsible for supporting customer in MS Windows Vista and Active Directory Structure.
• Capable of adding and removing workstations to the domain.
• Use images to build machines from standard builds using common imaging platforms.
• Install and configure desktops/ laptops and other computing devices.
• Utilize Blackberry enterprise server to manage user accounts for Blackberry Phones.
• Follow and adhere to established government procedures for handling, disposing and shipping of storage media.
• Advocate for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.
• Ensure network, system and data availability and integrity through preventative maintenance and upgrades.
• Provide documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
• Advocate for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.
• Ensure network, system and data availability and integrity through preventative maintenance and upgrades.
• Provide continued maintenance and development of bug fixes and patch sets for existing web applications.
• Ensure network, system and data availability and integrity through preventative maintenance and upgrades.
• Implement company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.

Confidential

Engineering / Escalations Support

Responsibilities:

• Provide cell site support for Sprint Nextel network customers through our ticketing system.
• Dispatching appropriate field technicians to the cell sites.
• Escalating network issues to the appropriate team for investigation.
• Trending cell sites for site outages that may impact customers.
• Helping in reducing processing time of network incidents.

Confidential

Field Service Technician

Responsibilities:

• Create installation procedures for proprietary software upgrades and patches; Troubleshoot proprietary software for air traffic control simulators, flight simulators, and driver simulators.
• Create and maintain system image files.
• Provide phone support to customers using the Proprietary software through our ticketing system.
• Provide onsite global field support for simulators for Military, FAA, and flight schools.
• Verify system configuration management applications.
• Maintain internal test beds and demo systems.
• Support simulator installations via helpdesk, e-mail, and onsite support.
• Provide occasional internal I. Confidential . support as required.
• Provide input to the documentation team.
• Linux and Windows servers used.
• Create network ID's for PC user for Walt Disney world, Disneyland Resorts, and ESPN Zone locations across the country.
• Gave new access to software application proprietary to their department and job field.
• Provided software and application support.
• Assign permissions for access to network shares for all employees; Create Exchange email account assigning server access depending on the end user’s location.
• Migrate LAN accounts from one location to another and Create Instant messenger accounts.
• Create Outlook resources for better tracking of conference room, and audio-visual hardware availability.
• Trouble login, email, instant messenger and share access issues as they arise.