PROFESSIONAL EXPERIENCE:

Sr. Microsoft Systems Engineer

Confidential, Washington, DC

• Provide systems engineering and architecture support to ongoing infrastructure operations and projects to maintain highly efficient networks of shared computing resources and data.
• Responsible for patching and software release distribution to workstations, and potentially servers, including creating and testing packages.
• Assess vulnerability & patch information from compliance scans for Microsoft Windows (any release) and determine application and production impacts. Experience with Apple OS and UNIX is a positive.
• Provides remediation services to infrastructure teams based on vulnerability & policy compliance scans.
• Actively participates in project activities, strategic and tactical Patch and Configuration Management model development, and improvement of procedures and standards
• Assists in proactively developing patch and vulnerability management procedures and processes within the operations team and in conjunction with business and IT partners.
• Identify and assess security deficiencies and provide the recommendation regarding remediation.
• Ensure patch configuration is up to date ensuring compliance.
• Utilize enterprise tools, such as IBM BigFix, to automate patch deployment
• Responsible for patching assets in test and production environments while ensuring quality.
• Participate in Change Advisory Board and technical review meetings to discuss patching, vulnerability impacts, and considerations.
• Negotiate, plan and manage patch activities.
• Deploy approved release packages and break - fix solutions in accordance with all enterprise architecture and configuration, change, and release management policies and procedures.
• Develop and maintain small software tools and custom scripts, using PowerShell, Visual Basic, and Wise, to automate repetitive tasks and improve user access to self-service options.
• Troubleshoot and resolve issues as required, and propose and implement changes aimed at continuous improvement.
• Play a key role in defining hardware standards, engineering and securing the standard desktop platform, implementation of policies and procedures to ensure consistency with customer goals, industry best practices, and regulatory requirements.
• Play a key role in developing the overall design and implementation of customer’s desktop environment and software distribution infrastructure.
• Provide recommendations on potential security, speed and/or system enhancements for the desktop environment.
• Create and maintain base images for desktop and laptop computers including the automated portion of the overall imaging process.
• Draft user communication and issue email notifications to key stakeholders and the user community regarding environment changes, patches, and outages, both planned and unplanned.
• Break down, set up, and transport IT equipment during moves within and between government-owned or leased data centers and offices for relocation and/or surplus activities.
• Works with vendor support contacts to resolve technical issues within the desktop environment.
• Provide Tier III engineering support of the current desktop platforms as items are escalated from Tier II for subject matter expert consultation.
• Maintains IT records and tracking for an area of responsibility.

SCCM Engineer

Confidential, Washington, DC

• Administer Microsoft SCCM 2012 environment, including creating or editing security groups, application deployments (collections, advertisements, task sequences, and PowerShell scripts), patch management, general troubleshooting, log analysis, upgrade and recommendations on current infrastructure.
• Administer Microsoft WSUS environment, including patch deployments, general troubleshooting, log analysis, upgrade and recommendations on current infrastructure.
• Producing and maintaining documentation for supported systems including architecture diagrams, technical specifications, and detailed design documents.
• Analyzing and applying patches, service packs, and infrastructure updates.
• Microsoft SCCM 2012 troubleshooting, installation of clients, all around monitoring of infrastructure and services.

SCCM Engineer

Confidential, Washington, DC

• Administer Microsoft SCCM 2007 environment, including creating or editing security groups, application deployments (collections, advertisements, task sequences, and PowerShell scripts), patch management, general troubleshooting, log analysis, upgrade and recommendations on current infrastructure.
• Administer Microsoft WSUS environment, including creating or editing computer groups, patch deployments, general troubleshooting, log analysis, upgrade and recommendations on current infrastructure.
• Producing and maintaining documentation for supported systems including architecture diagrams, technical specifications, and detailed design documents.
• Analyzing and applying patches, service packs, and infrastructure updates.
• Supporting database administrators and developers in deploying related solutions (e.g., custom web parts and stand-alone solutions).
• Microsoft SCCM 2007 troubleshooting, installation of applications, backup, recovery & disaster recovery.

Mobile Device Support Technician/Wireless Network Engineer

Confidential, Washington, DC

• Responsible for supporting Mobile Infrastructure and Applications (Blackberry, iOS and Android)
• Knowledge of Mobile Device Management solutions (Good, Airwatch, etc.)
• Evaluating new mobile devices to verify compatibility with in house applications
• Provision and setup of all new devices
• Troubleshoot one on one with “C” level executives
• Work with a creative team to advise on possible apps and solutions for the mobile devices
• Testing new platforms to work on iOS devices
• Create manuals and support documentation
• Optimize existing network by adjusting radio network parameters, adding/deleting of neighbors and recommending possible solutions to hardware problems.
• Monitor and analyze statistical and drive test data to improve system performance indicators such as dropped connections, blocked sites, origination failures, handoff features.
• Monitor and analyze statistical and drive test data to improve system performance indicators such as dropped calls, blocked calls, origination failures, handoff features.
• Design and validate RF link performance, quality and reliability.
• Provide technical assessment of requirements and definition from conception to launch.
• Develop wireless network infrastructures and make recommendations on systems enhancements for optimization

Desktop Engineer

Confidential, Washington, DC

• Provide Tier 2 and Tier 3 support for escalated Operating System; application software; and/or hardware issues
• Support for the integration of OCC/OTS desktop software images
• Provide remote PC repair services such as registry edits, software installation/repair and driver repair as well as re-image laptop hard drives
• Create/automat processes; working with internal and external clients to solve technical issues related to system integration
• Troubleshoot/solve problems related to system integration.
• Worked with internal/external clients, QA, and Software and Hardware Engineers to solve problems related to data, custom client configuration, system builds, etc.
• Create and execute test cases for all mandatory, optional and compliancy applications
• Generate and deploy software packages via SpecOps Deploy;
• Troubleshoot and resolve all issues related to software deployed
• Manage enterprise wide Secured Desktop environment
• Create and manage enterprise Group Policies to keep all computers in compliance with agency security policies
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Manage trouble ticket queue for production and legacy environments
• Manage weekly reporting of trouble tickets for upper management.

QA Engineer

Confidential, Washington, DC

• Managed and maintained login scripts
• Create and execute regression testing of Microsoft Vista OS image for IFC branch
• Create and execute test cases for all mandatory, optional and compliancy applications
• Packaged and deployed SCCM software packages to users internationally
• Primary point of contact for all software certification
• Troubleshoot and resolve all issues related to software deployed via SCCM
• Created VBscript and WYSE scripts for various automated functions.
• Part of Windows 7 project engineering team
• Provided Tier 3 support for escalated application software and/or hardware issues
• Supported all complex Operating system issues such as script modifications.
• Provided remote PC repair services such as registry edits, software installation/repair and driver repair

Front-End Developer

Confidential, McLean, VA

• Developed enhancements to Web-based .NET application for enterprise customers.
• Troubleshot and resolved bugs in .NET applications to ensure optimal development environment
• Developed Cascading Style Sheets (CSS) for User Interface uniformity throughout the application
• Maintained custom asp.net code for custom DotNetNuke module solutions
• Designed, developed and implemented CMS skin templates for customer portals (SharePoint, DotNetNuke, and other CMS tools)
• Created product design mockups to support product development teams for new product features
• Designed and implemented UI/UX improvements for existing portals and product features
• Directed quality assurance testing of CMS web portal implementations, including graphic design, html, video, CSS, and web best practices.
• Led testing efforts for all new CMS module implementations, including an internal review process and customer signoff
• Created and executed test plans and test cases for unit testing, integration testing, and regression testing
• Established processes with development team, other testers, and account managers to reduce software defects in the staging and production environments
• Performed custom module configuration for dynamic content display
• Assisted customers with strategies for increasing website impact, visits, participation, and end-user retention

Systems Engineer

Confidential, Reston, VA

• Defined, designed, and developed system requirements. Assessed architecture and current hardware limitations, defined complex system specifications, input/output processes, and working parameters for hardware/software compatibility.
• Coordinated design of subsystems and integration of total system. Analyzed and resolved difficult and complicated program support deficiencies. Conducted independent technical investigations in systems design.
• Coordinated and consolidated design efforts on major projects. Provided task direction to team members.
• Managed and maintained test script execution in Mercury Quality Center.
• Performed black box validation of software functionality.
• Regression tested software to ensure functional integrity to project life cycle.

Systems Engineer

Confidential, Reston, VA

• Executed test scripts for web based system testing
• Maintained documentation of test results and provided reports to internal software development teams
• Conducted independent technical investigations in systems design
• Maintained flow of defect repository in Rational ClearQuest.

Web Assistant

Confidential, Rockville, MD

• Updated various sections of the City of Rockville website.
• Converted media files into efficient, web ready format.
• Managed website content using cold fusion based application: SiteExecutive.
• Developed intranet website using Macromedia Dreamweaver.
• Followed coding standards to maintain Section 508 compliance.

Systems Integration Analyst

Confidential, Rockville, MD

• Built systems for Wealth Management clients. Responsible for efficiency improvements by creating/automating processes; working with internal and external clients to solve technical issues related to system integration.
• Managed the monthly building and fulfillment of standard and customized software systems for all products - desktop, internet, etc. Used software development and relational database design skills to build product for clients.
• Extracted and analyzed financial data. Worked with the internal teams to ensure the accuracy of the data.
• Configured custom internet systems for clients. Worked with clients, Account Management, and Software Development to implement and maintain custom features such as disclosures, logos, etc.
• Created cross-functional processes to support system integration systems.
• Troubleshoot/solved problems related to system integration. Worked with external clients, QA, and Software Engineers to solve problems related to data, custom client configuration, system builds, etc.
• Used basic UML to map-out processes to facilitate automation.
• Transferred approved software on ftp sites for clients as well as data transfer to update web-based product in UNIX.