OBJECTIVE:

T o obtain a Systems Administrator and /or Citrix Engineer position in an organization which will challenge my abilities and provide me with an opportunity to grow and contribute to the success of the organization.

SUMMARY:

• Microsoft Certified IT professional with 7+ years’ experience in Systems Administration, Citrix Administration, Exchange Administration, Database Administration, Mobile Device management, Network Management, Production Support and Customer Support
• Enthusiastic about technology and its application to challenging problems
• Strong communication and interpersonal skills with an ability to interact with others with ease and professionalism
• Team player with a great learning attitude, excellent analytical and quantitative skills and good interaction skills
• Self motivated, detail - oriented, organized with a strong ability to multi-task

PROFESSIONAL EXPERIENCE:

SENIOR SYSTEMS ADMINISTRATOR

Confidential, Purchase, NY

Responsibilities:

• Provide O&M support for the Windows environment (600 + servers) of the Confidential network
• Wrote PowerShell script for confidential folder creation and for AD user login report
• Develop, Maintain and Deploy Secure Web Browser packages using a variety of web browsers such as Firefox, Internet Explorer, Chrome, in a Windows Environment.
• Follow procedures for testing applications prior to deployment. Document customization and changes made to application prior to Deployment.
• Responsible for File cluster server
• Responsible for managing, Configuring, troubleshooting of printers and print management servers
• Upgraded Citrix farm from Metaframe Presentation server 4.0 to XenApp 6.5 and currently testing XenApp 7.6 test environment
• Designed & implemented DR for XenDesktop 7.5 and upgrade to XenDesktop 7.6 in the Test environment
• Designed & implemented DR for Provisioning Service 7.1 and migrated to 7.6 in the Test environment
• Supporting/hands on troubleshooting on shared calendars, delegate access, migrating PST and In-place archiving
• Worked (packaged/ Customized/Deployed /Troubleshoot/Post deployment support /L3 Support) on both Machine based licensing and User based Licensing of Office 365 Pro Plus
• Proven expertise with Microsoft Office Suite products (Word, Excel, Outlook, PowerPoint and Visio) and strong familiarity with Excel macros, VBA code and other automation capabilities
• Designed and implemented NetScaler 11.0 in the Test environment to migrate from Boarder Guard VPN to NetScaler including Access Gateway and Load balancing for Citrix XenApp and XenDesktop Users
• Troubleshoot and resolve remote user access to Citrix farms and network resources through Citrix NetScaler version 10.5
• Monitor, maintain and troubleshoot Citrix Farm, Citrix XenApp servers & Citrix Zone Data collectors
• Configured Citrix Edge Sight server to monitor Citrix Health - Citrix license usage, published application launches, user session duration
• Manage Citrix server policies, load management, printer management and XenApp Storefront Administration
• Install Citrix Hot fixes and patches as new release become available
• Responsible for SCCM administration and troubleshooting including critical server patching
• Responsible for deploying critical applications using SCCM to critical systems
• Citrix receiver client management and configuration for Windows, Mac and mobile devices
• Monitoring and managing Citrix XenDesktops, Installation and configuration of Citrix Provisioning server sites, vDisks and stores
• Create, delete manage permissions of Shared drives on File Server
• Active Directory user administration, maintenance, permissions, group policy management, and troubleshooting
• Provide testing and troubleshooting support to Border Guard Access Gateway for secure VPN
• Manage Home directories, share drives and drive access permissions
• Troubleshooting Microsoft Office 365 user migration issues
• Monitor, manage and troubleshoot Virtual machines - VMware ESX 5.0 and 6.5 Create new VM’s as per user request
• Involved in the migration of VMware from ESX5.0 to 6.5

SENIOR SYSTEMS ADMINISTRATOR

Confidential, New York city, NY

Responsibilities:

• Monitor, maintain and troubleshoot Citrix Farms, Citrix XenApp servers, Citrix Zone Data collectors,
• Monitor Citrix Health - Citrix license usage, published application launches, user session duration using Citrix Edge Sight
• Manage Citrix server policies, load management and printers in the farm and XenApp Web Interface Administration
• Monitor and manage Citrix XenDesktops using Desktop Studio and Desktop Director
• Install Citrix Hot fixes and patches as new release become available
• Provide testing and troubleshooting support to Citrix Netscaler Access Gateway for secure VPN
• Active Directory user administration, maintenance, permissions, group policy management, and troubleshooting
• Manage share drives and drive access permissions
• Configuration and troubleshooting of Microsoft Exchange servers
• Manage mailboxes, mailbox permissions, distribution lists and external contacts
• Manage and troubleshoot Microsoft Lync servers
• Monitoring, maintaining and troubleshooting Blackberry Enterprise servers, updating the software as new releases become available
• Troubleshoot Proxy issues - Bluecoat proxy
• RSA administration including RADIUS setup, assigning hardware and software tokens to the users
• Provide hardware troubleshooting support for Dell servers
• Activate and configure enterprise email accounts on Blackberry devices and troubleshoot blackberry related issues
• Activate and configure enterprise email accounts on Iphone and android devices using Mobile Iron
• Supporting the Service desk and desktop support, being an escalation point for troubleshooting complex problems

SYSTEMS ADMINISTRATOR

Confidential, Falls Church, VA

Responsibilities:

• Provide O&M support for the Windows environment (300 + servers) of the NARANET network
• Monitor, maintain and troubleshoot Citrix Farms, Citrix XenApp servers, Citrix Zone Data collectors, install Hot fixes and patches as new release become available
• Migrated Citrix servers from presentation servers 4.5 to XenApp servers 5.0, and XenApp 5.0 to XenApp 6.5
• Monitor Citrix license usage, published application launches, user session duration using Citrix EdgeSight
• Provide testing and troubleshooting support to Citrix Netscaler Access Gateway for secure VPN
• Active Directory user administration, maintenance, permissions, group policy management, and troubleshooting
• Monitoring, maintaining and troubleshooting Blackberry Enterprise servers, updating the software as new releases become available
• Provide troubleshooting support for HP Blade enclosures, Blade servers and iLO configuration
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with agency standards
• GroupWise support includes maintenance, upgrades, user account creations, permissions settings and troubleshooting
• Configure, maintain and troubleshoot MS SQL server 2005 and 2008, SQL backups, error logs, log sizes and restore backups if required as per the customer request
• Activate and configure enterprise email accounts on Blackberry devices and troubleshoot blackberry related issues
• Performing daily differential, weekly full backups and ensuring all required file systems and application data are successfully backed up to the appropriate media. Recovery tapes are sent to off- site location - Iron Mountain
• Troubleshooting Work at Home issues involving RSA secure tokens, eDirectory, active directory IDM and LDAP
• Troubleshoot various systems throughout the agency (Remedy, SharePoint)
• Provide technical recommendations, documentation and system build guides