PROFESSIONAL SUMMARY:

• Proficient in the design, installation, and configuration of Windows 2000/2003 networks.
• Installing and configuring Windows 2000/2003 server standard or Windows 2000 Advanced server in single or clusters models. Installing and administrating Exchange 2000.
• Experienced working in 24/7 NOC’s. Working 12 hr sifts supporting Windows Servers, SANS.
• Experienced in maintaining SQL/Oracle Database servers.
• Experienced Cisco Network Administrator. Upgrade Cisco IOS versions (10, 11) on Routers (2600, 3600) and Cisco PIX Fierwalls (505, 520). I also have backed up routers to servers. At times redirected OSPF due to outages on backbone at NMCI NOC.
• Installed, Setup and configured Cisco Routers/PIX firewall using either previous printed out IOS or restore from back up server.
• Setup and configured WSUS on Windows 2003 servers. Also Confidential Mail Security for Microsoft Exchange and AntiVirus Enterprise Edition
• Setup Window Servers 2000, member servers, Domain controllers with Active directories and configuring Routing and Remote access on these servers.
• Configure Terminal services on Windows 2000/2003 domains.
• Proficient in the creating desktop images using Confidential ’s Ghost, installation, and configuration of Windows 2000/2003 workstations to the network.
• Experienced in large volume technical phone calls. Escalating when necessary to Tier IV/V issues.
• Experienced in assigning/mapping users to network printers, network drives through phone/desktop support.
• Experienced in maintaining user network connections on HP, Lanier, and Xerox Doc Printers.
• Experienced in providing Tier II/ III level support over Network Call Centers and resolving issues in a timely manner as specified in SLA’s.
• Providing both desktop and phone support to both local and remote users from network call centers.
• Experienced with Desktop image rollout from network server.
• Creation and administration of users, defining complex password, modifying departmental groups in Windows NT 4.0/2000/2003.
• Providing user end supports with Remedy software for trouble call tickets.
• Experienced building Lotus Notes servers and administrating versions 4.62/R5.
• Administration Exchange server 5.5/2000.
• Administration of Exchange 5.5 servers in LAN/Campus networks with single or multiple sites.
• Setup RAS, VPN connections on NT/2000 Servers.
• Backup routines on various servers using either Windows backup or Confidential Veritas Enterprise.
• Anti - Virus services on servers and workstations using McAfee, Confidential ’s Anti-Virus or Inoculan.
• Created new computer images using Confidential ’s Ghost software.
• Provided lead administration on Blackberry servers (BES) integrated with Microsoft Exchange 2000/2003.
• Excellent in hardware replacements, upgrades and exchanging systems due to end of life cycle.
• Supporting user accounts, passwords, rights and services in NetWare 4x.
• Outstanding in creating Documentation on Network configuration and modification.
• Provided senior support for diagnostics on computers and components.
• Provided diagnostics in troubleshoot hardware to component level when needed.
• Working with Netopia Linksysrouters DSL modems, and Linksys, and Sonic firewalls.
• Setup and configure IBM AS/400 systems.
• Maintaining HP Laser and IBM 3130 printers ordering parts and replacing parts.
• Worked in Data Centers with 2000/2003 Servers, Novell servers, UNIX and Macintosh systems.

COMPUTER PROFICIENCY:

• Dell 24xx, 44xx, 64xx servers, HP/Commpaq servers, Intel server’s, IBM AS/400, IBM Clone PC’s.
• Miscellaneous
• Microsoft Certified Systems Eng. (MCSE)
• Microsoft Certified Systems Administrator (MCSA)
• CompTIA A+, CompTIA Network+

EXPERIENCE:

Confidential

Responsibilities:

• Responsible for the day-to-day administration of desktops, laptops, LAN connectivity and switches for both internal and remote employees.
• Respond to teir-1 escalations for support, diagnosing equipment and configuration issues with a variety of applications on both desktops and laptops, via e-mail, phone or through remote connection utilities, and will work closely with end users to resolve technical problems.
• Provide tier-2 technical support to end-users.
• Provide technical support and operation of audio/visual equipment.
• Install, configure, maintain and monitor client backups / restores. Install, setup and configure Windows Servers and applications.
• Configure and deploy Windows XP workstation environments. Troubleshoot software issues quickly and effectively (Windows XP, Outlook, Office, IM, Active Directory, Exchange)
• Troubleshoot hardware issues quickly and effectively (laptops, desktops, Cisco VoIP phones, printers, and LAN equipment)
• Maintain desktop antivirus and security software. Maintain timely and accurate helpdesk records using our ticket management system. Emergency On-Call support as required. Other duties as assigned.

Confidential

Network Administrator

Responsibilities:

• Provide systems administration and maintain entire network, Servers, Switches, SQL Database, and all uses local and remote.
• Installed WSUS on the Win2k3 Servers.
• Use VERITAS 10D to Backup servers, Exchange 2003, SQL2003 Database and users data.
• Use Cisco PIX 501 & 3650 switches.
• Also use Trend Micro for ani-virus and Webroot SME Security for protection against spyware and viruses.
• Use group policies on desktops and for internet security.
• Use roaming profiles and synchronization of profiles for faster recovery.

Technical Specialist

Confidential

Responsibilities:

• Provide Network and desktop support.
• Maintaining Network switches, Windows 2003 servers.
• Update hardware and software updates for all HP hardware, Windows updates, security updated, Antivirus updates.
• Perform Backup and test recovery restorations on normal, critical, and sensitive data on network storage devices.
• At Confidential, I migrate 32 Network centers at Confidential into a single NOC.
• Provide Technical support for migration of networks into Windows 2000.
• At Confidential consolidating 200 domains into 3 domains with Windows 2000.
• At both NOC’s I provide tier II/III support for both call centers.
• Resolve issues regarding Network issue accessing network storage units, mapped network drives.
• In Outlook archiving or relocating PST files off the server reducing storage quotas on server.
• Account creation, also for remote access (Parachute) and email (Helix). Anti-Virus updates using either NAI r Confidential .
• Scheduling automatic updates for signature updates. Scanning both local drives and email for viruses.
• Provided support while account’s were migrated using Fastlane software.

Network Data Center Engineer

Confidential

Responsibilities:

• Setup network data center.
• Build and configure Data Center with Cisco Catalyst 4500, 2950 switches for routing and Cisco PIX 520 for security.
• Using Intel Boxed Server Chassis for all windows 2000 servers.
• Installed windows 2000 OS on 55+ servers in various roles (i.e. Domain controllers, Web servers, file servers, print servers, application servers, Exchange servers, domain user storage severs.
• This data center had fully redundant Internet uplinks, fully redundant Cisco catalyst switching with CSM and fully redundant servers and links.
• Migrating networks from NT Enterprise domains into Windows 2000 Active Directory domain.
• We migrated all workstations into this domain using Confidential ’s Ghost imaging software.
• Deploying a standard image to all workstations.
• Windows group policies modified permissions depending on departments and users.

Network/Exchange 2000 Engineer

Confidential

Responsibilities:

• Setup, install Operation systems on Dell Servers. Install and configure Domain controllers, Print servers, file servers, Web servers, Exchange servers, (i.e. Bridgehead, in/out gateways, Public Folders, Clustered Exchange Servers).
• Engineering methods for migrating Lotus, Exchange 5.x, Novell GroupWise mail into Exchange 2000.
• Edit group policies for security standards for the new site. Create and associate users to software distribution groups for that domain.
• Create distribution lists for those domains. Monitor and verifying network connections on all servers and verified backup jobs.
• Provide support in Network Call center. Created tickets using Remedy for documentation, and to identify problem(s).
• Resolved problems remotely using terminal service to connect to workstations on other domains.
• Create new user accounts when authorized. Associate users to software distribution groups for that domain. Create distribution lists for those domains.
• Monitor and verifying network connections on all servers, network printers, network folders.
• Migrate workstations from Novell networks to Windows 2000 domains.
• Wrote documents on procedures to standardize steps for setting up and rebuilding Windows 2000 servers, and workstations.
• Also wrote documents on creation of user accounts, associating computers using ADSI Edit.

Contract/Consultant

Confidential

Responsibilities:

• Configured new systems for entire network. Supported over 280 end users with various problems through Remedy software (E-mail, hardware conflicts, and software application). Maintained, and supported printers and servers on the network. Supported computers upgrades and diagnostics to component level.
• Upgraded operating systems on servers from NT 3.51 to 4.0 as well as WINS and Confidential .
• Added users to the domain, upgraded user accounts, monitored all RAS/VPN connections and performed daily backup using Seagate’s Backup Executive software on HP DAT’s and AIT drive.