SUMMARY:

• I possess extensive knowledge and experience in computer system design, construction, and troubleshooting.
• I have 12+ years of experience in administration and support of MS Windows network, servers, and PCs and am proficient in the management and configuration of Windows, Macintosh, Linux, Unix and Novell servers.
• I am proficient in Active Directory management and design to include set up and day to day operations of Domain Controllers, Microsoft Exchange, Blackberry Enterprise Server, and all forms of enterprise operations.
• I am proficient with Macintosh and Macintosh enterprise integration as well as Unix.
• I possess extensive knowledge of enterprise level policies and scripting, both in a Windows and mixed Windows/Mac/Unix environment, as well as a solid understanding of network and security protocols and a working knowledge of ITEL and ISO standards and operations.
• I have been solely responsible for day to day operations and management of Cisco switches, routers, and ASA firewalls as well as management of DNS and cloud resources including Azue and Google. in a fast - paced environment with 500+ users.
• I have also served as a Help Desk/ IT Manager, exploring and implementing policies and procedures that led to decreased down time and increased user satisfaction with the Help Desk.
• I have extensive experience with Apple Mac and Microsoft Operating Systems, Apple Mac and Microsoft Office productivity tools and COTS products along with a solid working knowledge of desktop computing environments.

TECHNICAL SKILLS:

Hardware: Cisco firewalls, routers, and switches, Aironet wireless access points, and video teleconferencing equipment including Tandberg and Media Point

Operating Systems: MS Windows Server 2000,2003,2003R2,2008,2010 MS Windows 2000, Windows XP, Windows 7 Active Directory, Exchange 2000, 2003,2007, 2010, Apple OS X (10.5, 10.6, 10.7 Lion), Novel, Sun UNIX, Linux (Red Hat, Umbutu, BSD, SELinux), Apple Open Directory

Network Protocols: TCP/IP, NetBeui, VOIP,, PKI and SSH

Software and Services: Microsoft Office (XP, 2003, 2007), Solar Winds, Cisco Network Assistant, Remedy, IIS, .NET, SQL, Microsoft SharePoint, Pearl, XSAN, JAVA, Basic, C#, FORTRAN, SendMail, Lotus, and VNC.

WORK EXPERIENCE:

Owner, Chief Engineer

Confidential

Responsibilities:

• I founded Confidential Solutions in 2016. We are a full service systems integration firm specializing in Macintosh and network/website security.
• We cater to small firms such as doctors’ offices and small restaurants.
• We have multiple clients in the greater Lessburg-Frederick area.
• However, in the declining economy, running a small company is proving to be very difficult.
• For this and personal reasons I have dissolved this firm.

Director, Information Technology

Confidential, Washington, DC

Responsibilities:

• Responsible for management and day to day operations of New America’s Information Technology Department
• Responsible for all Macintosh support and enterprise deployment using DeployStudio and OSX Server
• Managed a team of three IT professionals
• Managed a budget of one million dollars
• Maintained relationships and negotiated pricing arraignments with outside vendors
• Designed New America’s network infrastructure including the implementation of Dell SonicWall firewalls, Windows Server 2013 Active Directory Domain Controllers, File Servers. SSL VPN. and Exchange
• Effectively managed large scale projects such as firewall installation and rule set adjustment, ISP switch, and Exchange migration
• Provided end user support in a mixed Windows, Mac, and Linux environment
• Assisted with set up and running of sound board for live events including the placement of microphones
• Assisted with the design of new studio and live event space
• Designed and planed IT and studio needs for new building location

IT Security Analyst

Confidential, Washington, DC

Responsibilities:

• Responsible for day to day IT security operations for a major mass transit agency.
• Provided IT security incident response, tracking, and investigation to Transit Police and Federal law enforcement.
• Responsible for creation and maintenance of firewall rule-sets on Juniper and Cisco firewalls. Responsible for change management tracking.
• Responsible for IT security design for new projects. Provided security monitoring on a 24x7 basis

Sr Systems Engineer

Confidential, Rockville, MD

Responsibilities:

• Provided a hands on technical role with management responsibilities
• Articulated technical needs and solutions directly to the client when required.
• Leveraged ITIL processes and ensure all staff members comply with established processes and protocols.
• Established working schedules, support coverage, on - call rotations
• Managed staff and all associated work assigned to the team.
• Provided technical expertise for resolution of technical problems to include software, hardware, network, systems, and application support.
• Developed reports on a weekly and monthly basis to track team activity, problem management, and inform client and executive management.
• Assisted the client with the development of statements of work for additional services required.

Help Desk Manager

Confidential, Washington, DC

Responsibilities:

• Created and executed project work plans
• Identify resources needed (both internal and external) and assign individual responsibilities. Manage day-to-day operational aspects of projects and scope.
• Review Conduct engagement reviews and wrote quality assurance procedures. Project documentation
• Tracking and reporting team hours and expenses on a weekly basis. Management of project budget.
• Analyzation of project profitability, revenue, margins, bill rates and utilization. deliverables prepared by team before passing to other internal teams
• Additionally, I lead a HelpDesk team of nine personnel. I am responsible for all day to day operations of the
• HelpDesk as well as software packaging and distribution (using LANDesk) and Windows/Macintosh imaging.

Sr. Macintosh Engineer and Mac Support Manager

Confidential, Reston, VA

Responsibilities:

• I have provided advanced level desktop engineering services and support utilizing my deep technical expertise and service level methodologies for the Apple Mac environment.
• I provide design and maintenance services for the advancement of various desktop management initiatives and services, including remote control, software distribution, asset management, and malware protection services. I have established standards - based desktop hardware architecture and application portfolios and designed and deployed Active Directory integrated Mac solutions.
• Additionally, I represent the Business Technology Group within College Board in the matter of policies and procedures, standards, limits and best practices with an understanding of financial drivers. Using my proven communication and problem solving skills as well as the ability to follow through on resolution, I have contributed substantively to knowledge bases, tracking and measurement metrics; often times writing my own when none existed.
• I am frequently called on for policy and procedural decisions and manage projects during all phases including coordination of resources and adherence to budgets.
• I act as a team lead in advanced technical issues, hardware and software evaluations as well as operational tasks.
• I have built and currently maintain knowledge bases based on the ITIL framework.
• I designed and built an Active Directory domain as a proof of concept for Macintosh integration. This Domain is still functional and contains two Domain Controllers, three clustered File Servers, and two clustered Exchange
• 2010 servers.
• I communicate frequently with customers, Support Center analysts, and various IT managers to manage expectations, assess needs, and customize services. I have frequent interaction with various groups and senior Client staff as a project manager and subject matter expert.
• I have extensive contact with outside vendors, including attending trade shows and conferences, as well as managing software vendors to discuss products, pricing, support and troubleshooting, and establish SLAs. I have been required to manage external vendors and consultants as part of several large scale projects.
• I have proven expertise at the enterprise level in the management, design, development and deployment of integrated Mac solutions including overall architecture for AD synchronization and policy management services for Mac computers
• I am responsible for Tier 3 resolution of Mac based user and support issues of advanced technical difficulty and adherence to service level agreements
• I am responsible for extensive documentation of Mac based tools and services and knowledge transfer to Tier 1 and 2 personnel
• I am also responsible for advanced application support of all Client-supported software, including Desktop Operating Systems, Office Productivity Suite, Business Information Systems, desktop virtualization technologies, and desktop management and security tools. I am responsible for desktop standards and standardization of existing products
• My operational responsibilities include architecture and design of automated software delivery for use in application delivery
• I have worked to develop, measure and refine engineering procedures processes, and service descriptions to facilitate increased customer satisfaction
• I served as PM/ Team Lead on the Exchange 2010 migration. This included there design, migration of data, and documentation of a full migration from Exchange 2008- Exchange 2010
• I was responsible for all desktop and server patching using LANDesk as well as the migration from LANDesk to Dell Kase.

Desktop Engineering Help Desk Manager

Confidential, Rockville, MD

Responsibilities:

• Additionally for over a year I served as primary network administrator which included providing the configuration and installation of Cisco switches, routers and ASA firewalls.
• I successfully designed and deployed a gigabit, class A and class C network.
• I also served as the team lead with direct oversight of two junior staff.
• In my time at NIDCD, I served as project lead in a number of large scale enterprise upgrades including: new terminal server build out and migration, large scale data migration and management of Mac OS X file servers, upgrades of Mac Servers to OS 10.6, and the design and implementation of a gigabit network including the migration from the Cisco PIX firewall to Cisco ASA firewall.
• I was responsible for the day to day administration of the NIDCD firewalls and IDS systems as will as response to IDS alerts I was a member of the Confidential Mac Integration Team as well as on a NIDCD team that created their current
• NetBoot image and deployment environment.
• I served as point of contact for VTC conference room design and support.
• I worked on documenting the NIDCD network as well as general policies and procedures for the NIDCD help desk.
• I additionally served in a role equating a Help Desk Manager, overseeing the day to day operations as well as staff assignment, ticket management, and staff training.
• I worked on a team that tested and deployed Absolute Manage (LANRev) to all machines in NIDCD (both
• Mac and Windows), and designed the AM servers for remote software installation and patch management.
• I was the lead design and support engineer for one MPLS multi - point (nationwide) network as well as six
• MAN scale networks, and served on a team working various domain level projects including but not limited to:
• Configuration and administration of Promise RAID arrays.
• Administration of Round-Robin disk to disk to tape backup system of Windows and Mac servers and clients
• Mac integration and authentication to AD using CAC ( currently rolling out Certify)
• Mac and Windows configuration in support of Federal security regulations ( FDCC, HSPD12, JANIC, Etc)
• Active Directory administration including but not limited to: creation and testing of GPOs, Exchange administration, New User and new OU creation and permissions.
• I also:
• , as well as the creation and deployment of Mac 10.6.3 and PC images.
• Provided direct, end-user desktop support, including desktop imaging and deployment of imaged machines, hardware and software installation, maintenance, and troubleshooting end-user support of Macintosh computer systems.
• Identified, investigated, and remedied network security issues, including unauthorized software, peer-to peer file sharing, and inappropriate internet usage.
• Systems Administration duties included building, configuring, and troubleshooting file servers using MS Windows Server 2003 and 2008 and Mac Server OS 10.6.x.
• Provided day to day Active Directory management and support including Domain Controller set up and administration, Exchange Email, Active Directory accounts management and set up The primary designer and support staff for multiple LAN and WAN networks including one MPLS WAN network.
• Served has lead on call technician during a migration from HyperVisor to V-Sphere. In this roll I was the sole support person responsible for the de-clustering and clustering of all 23 psychical servers as well as building the clustered environment for an additional 16 virtual servers. All servers were running Server 2003R2 or Server 2008. Clustering and cluster management was done via V-Sphere.