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Technology Support Specialist Resume

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NC

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SUMMARY

  • Dedicated IT professional with a technical know - how and flexibility, providing technical support in a 1,000+
  • User environment who possesses the eagerness to learn and apply the latest technologies proficiently and effectively to troubleshoot, resolve, and document user workstation issues.

TECHNICAL SKILLS

Collegiate Certifications: Windows, Linux/Unix, Computer Software, Network Technologies

Operating Systems: Windows 95 - Windows 10, Windows Server 2008-2016, BSD, macOSX

Software: HDD erasure utilities, Oracle VirtualBox, BMC Remedy, oVirt VM,Manager, VMware, Putty, Bash on Windows, Linux Ninite

Collegiate Programming Languages: SQL, Python

PROFESSIONAL EXPERIENCE

Technology Support Specialist

Confidential, NC

Responsibilities:

  • Deploy Windows and Linux operating systems to workstations via PXELinux, as well as configure dual boot systems
  • Apply multiple remote application installations across 32 workstations all-at-once
  • Compute users into groups using AFS, a distributed file system to increases performance and workload reduction
  • Manage user admin privileges and limit user’s permissions in Windows 7-10/Linux OS, Windows Server 2016 VM, use of
  • Active Directory to facilitate a user’s workstations to specified domains
  • Employ VM managers for virtual machines, which includes configuring RAM maximums, virtual hard drive types and storage limits
  • Maintain inventory of over 1,000 enterprise workstations
  • Publish manuals to assist nontechnical users step-by-step guides in a sequential method, for user installations and configurations
  • Erase HDDs to meet government/industry erasure standard NIST, using DoD 5220.22-M (UBCD) tool
  • Add workstations to DNS and IP address to network via use of compiling nethosts script to obtain network access (LDAP; AD)
  • Identify and troubleshoot network statistics and issues using CLI utilities
  • Utilize Remedy ticketing system to open, track, and close tickets
  • Interface with RAID software to setup and configure RAID arrays
  • Escalate more specific issues to a specialist and/or group in order to gain resolution for the user
  • Windows and Linux file sharing through Samba server
  • Utilization of AMX tabletop devices for A/V Connect laptops to A/V system for conferences and lectures.
  • Prepare user before beforehand, on proper use of audio/video equipment. Record lectures\

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