IT Support Technician Resume Calabasas, CA - Hire IT People

SUMMARY:

IT professional with ample experience in delivering exceptional customer satisfaction and improving overall operations. Strong interpersonal, communicative, and organizational skills. Intuitive analytical ability to attain system and application level solutions .
Use of architectural principles to design systems that are highly available, scalable, and self - healing on the Amazon AWS platform, based on customer requirements.
Configuration, deployment, troubleshooting, and management of core AWS services including, but not limited to; VPC, ELB, EC2, S3, AMI, Route 53, CloudFront, CloudFormation, and Amazon RDS.
Ability to approach all work activities with deliberate focus to ensure that each task is completed correctly, efficiently, and effectively.

PROFESSIONAL EXPERIENCE:

Confidential, Calabasas, CA

IT Support Technician

Responsibilities:

Diagnose and resolve technical hardware and software issues.
Respond to requests for technical assistance in person, via phone, and electronically.
Track and route problems, requests, and document resolutions.
Troubleshoot basic networking and connectivity issues.
Imaging, installation, configuration, and maintenance of Windows 10 and Mac computers.
Create and maintain active directory user and computer objects.
Administer Exchange mailboxes.

Confidential

Desktop Support Engineer

Responsibilities:

Provide all areas of technical support for Windows and Mac computers, including installation, maintenance, and troubleshooting of hardware and software.
Manage local area network projects and provide training on basic computer usage and applications software to internal staff.
Oversee, maintain and troubleshoot local area networks.
Create and maintain users and security rights in Active Directory
Notify the appropriate technology staff of software or hardware failures and escalate as necessary.
Maintain inventory of workstations and associated equipment.

Confidential

Field Radio Operator

Responsibilities:

Performed duties that pertained to the installation of Communication Systems within the Marine Corps infrastructure of the Department of Defense orders and directives.
Maintained over $30 million dollars in communication assets to include cryptographic devices, maintenance equipment, as well as testing devices.
Performed the installation, operation, maintenance of electronic UHF, VHF, and Satellite Communication radio systems to include PRC-117, PRC-119, PRC- 150, PRC-152, and blue force trackers.
Ensured training of employees was current, as well as adequate follow-on training to enhance and maintain proficient skill levels.

Confidential

IT User Support

Responsibilities:

PC and Notebook installations, upgrades, and maintenance.
Coordinated all activities related to IT Help Desk support, voice, data, and video for the Puerto Rico and Latin America Office.
Troubleshooting of network and software problems.
Installing and maintaining software as per user requirements.
Monitored and maintained office servers.
Assisted in the configuration of new servers for Data Warehousing and Software Engineering.
User account administration in Active Directory