TECHNOLOGIES:

Hardware: Cisco (Routers, Switches, Wireless Access Points), Checkpoint Firewalls, F5 GTM/LTM (Global/Local Traffic Managers), Riverbed (WAN Accelerators), Dell PowerEdge/PowerVault, HP ProLiant Servers, HP Z class workstations, EliteBook Laptops, and IBM Servers

Software: Solarwinds, Microsoft Systems Center Suite, Cisco Call Manager, InfoBlox IP Address Management, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Systems Center Virtual Machine Manager, Windows Server 2008/2012, Windows 7/8/10, Office Professional 2010/2013/2016 , Microsoft Hyper - V, Mobile Iron Adminstration Console, Tivoli Workload Scheduler, HP Insight Control, HP Business Service Manager (BSM), HP OneView, HP Network Node Manager, HP SiteScope, RSA Authentication Manager, VMware vSphere/Veeam ONE Monitor, Raritan dcTrack/Power IQ, and Symantec Netbackup/OpsCenter

VPN and Web Conferencing: Citrix, Cisco, CheckPoint, F5 and Microsoft DirectAccess VPN Clients; Citrix Go-to-Assists, Webinar - Go to Meeting, and Microsoft Lync / Skype for Business Web Conferencing Clients

EXPERIENCE:

Confidential

Consultant

Responsibilities:

• Plan and recommend network hardware, systems management software and architecture
• Ensure maximum system uptime by performing routine/preventative maintenance tasks
• Work with and/or manage vendors to implement and maintain network-related solutions
• Assist technical support staff and end-users to manage basic and expedited support for all network related issues

Confidential

Global NOC Analyst - Consultant

Responsibilities:

• Performed proactive and reactive network / infrastructure monitoring and health checks to minimize service disruptions and impact to end users using various monitoring tools such as Solarwinds, vSPhere, and Splunk
• Engaged teams for troubleshooting, drove efficient resolution of issues
• Documented all activities in ticketing system and shift turnover logs
• Developed and maintained documentation that provided for efficient NOC operations (including maintaining inventory of sites, contacts, infrastructure and processes)

Confidential

Senior Network Operations Center (NOC) Technician

Responsibilities:

• Supported Windows Servers including administration, builds, hardware maintenance, and troubleshooting in a HP Server environment (Windows Server 2008 R2, 2012 R2)
• Failed over Windows cluster resources from Active to Passive nodes in a cluster environment for scheduled maintenance and emergency changes
• Maintained LAN/WAN networks consisting of a high number of data collection devices controlled by multiple high-speed servers and Cisco routers and switches
• Evaluated current practices and created future IT recommendations for all IT assets for annual budget
• Managed and carried out various IT projects, including licensing, project scheduling and hardware acquisition

Confidential

Systems Administrator

Responsibilities:

• Performed operating system software updates, upgrades and patches
• Performed day-to-day maintenance and installation of server, network equipment, virtual machines, messaging, backups and storage
• Supported users in the use of computer equipment by providing necessary training and advice
• Installed, configured and deployed new Confidential and Servers
• Assisted the Information Security team with tracking down vulnerable devices, researched security solutions, and implemented corrective actions
• Provided a high level of customer service at all times

Confidential

IT Consultant

Responsibilities:

• Managed and monitored Microsoft Activity Directory environment including all objects, users, and security groups as well as different containers for laptops and desktops and distribution lists
• Provided technical support to staff for all information technology related issues including installation, configuration, troubleshooting, and training
• Administered support for hardware, software, peripherals, and mobile devices, as well as video conferencing which encompassed aspects such as scheduling, setup, testing, and on-call troubleshooting for PolyCom, LYNC, Adobe Connect, and Video DVI system
• Maintained familiarity with assorted models and versions iOS, Android, and Blackberry devices and kept track of appropriate hardware and software inventories on asset Management System

Confidential

IT Associate - Consultant

Responsibilities:

• Proactively monitored network parameters to ensure proper function, safety and stability
• Created / modified users in Active Directory along with email accounts on Exchange
• Documented patch management process to monitor / evaluate patch updates, create backups on production environments, and ensure patches were maintained regularly
• Reviewed / monitored server logs for troubleshooting and escalation of errors appropriately
• Managed IT projects often utilizing outside resources
• Worked directly with end-users providing desk side support and remote support
• Configured and managed Cisco IP phones and Unity Voicemail accounts

Confidential

Systems Support Technician

Responsibilities:

• Managed inventory and provided support for multiple departments; Configured, installed, imaged desktop and laptops for new users using Norton Ghost / Acronis; Experienced with Dame Ware, Remote Access, LANDesk, Track-it, Remedy, Remote Desktop, VOIP, and VPN; Created, configured, maintained and deleted network printers on/off the network
• Strong knowledge of IP printing configurations, static and reserved IP addresses with-in an enterprise network; Printer and copier maintenance
• Familiarity with configuration and troubleshooting LAN / WAN components such as routers, switches, and servers
• Assisted in maintaining network services, such as Dynamic Host Configuration Protocol (DHCP), Domain Name, Active Directory, and Exchange Sever 2007