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Network, EngineeR

SUMMARY:

  • Knowledge of zone based firewalls
  • Knowledge of Confidential security principles
  • Knowledge of security principles
  • Implementing security across Confidential routers and switches
  • Switching roles from hands on to taking end user calls
  • Navigate Windows: Windows XP, Windows Vista, Windows 7 Migrations
  • Repair Computer internal components and hardware
  • Knowledge of routing protocols EIGRP, OSPF, BGP
  • Knowledge of Confidential voice networks and Call manager
  • Knowledge of Confidential cli trouble - shooting commands
  • Configuring Router interfaces with IP and Vlan info
  • Configuring router Wan Protocols
  • Setting up VTP on Confidential switches
  • Setting up port security on Switches
  • Microsoft office skills
  • Troubleshooting with patience
  • Provide excellent Customer Service/ Help desk
  • Configure and maintain Windows server 2003 and 2008
  • Manage network resources Active Directory
  • Advanced Networking skills
  • Creating documentation/ Maintain records
  • Great research ability
  • Translating technical terms into less technical meaning for users
  • Adjusting to change and new technologies

PROFESSIONAL EXPERIENCE:

Confidential

Network Engineer

Responsibilities:

  • Maintain network infrastructure standards including network communication protocols such as TCP Transport Control Protocol/Internet Protocol (TCP/IP).
  • Maintain and configure Confidential and brocade switches.
  • Troubleshoot, setup, and configure Confidential voip phones and servers.

Confidential

Network Engineer

Responsibilities:

  • Perform all aspects of network administration.
  • This includes such tasks as studies and assessments, documentation of system configurations and operational evaluations.
  • Maintain the operational integrity of a multiple network environment, in accordance with configuration management policies and industry best practices.
  • Provide full life - cycle engineering support for the deployment of new or modified system capabilities.
  • This includes user requirements gathering, system analysis, system design, development coordination, system testing, and system deployment.
  • Work closely with system users and Government management to ensure that all development meets user requirements and passes user acceptance testing prior to release.

Confidential

Network Support

Responsibilities:

  • Installs, maintains, and services IP network and transport services hardware and software under direct supervision.
  • Develops knowledge of and skill with Open Systems Interconnection (OSI) layers 2 through 4, and of Information Technology Infrastructure Library (ITIL) incident, problem, change, and availability management.
  • Responds to tasking in support of configuration change requests for new or expanded network and transport services.
  • Assists in creating new and modifying existing network interfaces, and supports implementation and maintenance of network designs. Applies firmware and software updates to network and transport components.
  • Responds to tasking in support of incident reports by troubleshooting, repairing, and/or reconfiguring network and transport services. Monitors and enforces network and transport service security, integrity and business continuity controls. Assists in planning and executing special network and transport service projects.
  • Troubleshoots connectivity Problems from the switch level for end users
  • Port activations and shutdowns on switches

Confidential

NOC Engineer

Responsibilities:

  • Perform additions and changes to network hardware and operating systems, and attached devices; include investigation, analysis, recommendation, configuration, installation, and testing of new network hardware and software.
  • Provide direct support in the day-to-day operations on network hardware and operating systems, including the evaluation of system utilization, monitoring response time and primary support for detection and correction of operational problems using knowledge of hardware and software installation and maintenance in a PC/LAN WAN environment.
  • Maintain network infrastructure standards including network communication protocols such as TCP Transport Control Protocol/Internet Protocol (TCP/IP).

Confidential, Richmond, VA

NOC Engineer

Responsibilities:

  • Worked with various clients in the Network Operations Center and onsite
  • Worked with windows servers to create users, assigned users to groups, managed DHCP, and other windows server roles, as well as with Confidential Routers/Switches
  • Performed initial configuration on Confidential 3850 switches such setting switch priority, hostname, provisioning switch stack, creating Vlans, DHCP, IP addressing, Eigrp, and Acls.
  • Provided all kind of technical support related to desktops for the staff in a company
  • Installed new hardware components in the desktop
  • Installed operating systems and software in the desktop
  • Set up network connections in the company and ensuring that all the desktops are connected to the main servers
  • Evaluated the needs of the company regarding purchase of new computer equipment
  • Suggested and assisted management to buy new hardware and software
  • Tested software and hardware compatibility
  • Answered phone calls of customers and clarifying their desktop related doubts

Confidential, Richmond, VA

Lead Technician

Responsibilities:

  • Traveled to different Confidential sites on a day to day basis to start the refresh.
  • Setting up new printers on banks network, Backing up old work stations and old server before replacing them with new ones, wiping data, have new server find printers and new workstations on the network, and setting up new workstations.
  • Acted as team lead to other techs that were on my team.
  • Duties included, Setting work schedules/ Act as manager/lead
  • Racking and stacking new servers, routers and switches.

Confidential, Richmond, VA

Desktop/Deployment Support Technician

Responsibilities:

  • Planned and participated in scheduled maintenance and deployments Migrated windows machines from Windows XP to windows 7 via the network.
  • Backed up user data to server before migration.
  • Spoke to users to determine their needs. Troubleshooting and solving computer hardware and software faults.
  • Installed and configured computer hardware, software, printers, scanners and more.
  • Walked Confidential floors to insure everything was running smoothly for users.

Confidential, Richmond, VA

Remote Service Technician

Responsibilities:

  • Windows network configurations on XP, Vista, and 7.
  • Remote into customers computers and troubleshoot wireless problems and other issues.
  • Answered calls and greeted customers.
  • Reviewed tickets in customer service tracking system.
  • Wireless configuration and troubleshooting for all operating systems including Windows, iOS, OSx, and Android.
  • Troubleshot smartphones, tablets, TVs, and PCs.
  • Configured routers.

Confidential, Richmond, VA

Intern-Support Engineer

Responsibilities:

  • Network monitoring for various clients of Confidential using Confidential Smartcare.
  • Help desk support using various ticket systems.
  • Worked with windows XP, 7 and 8 with users.
  • Worked with Microsoft office 2013 on a daily basis and to support users.
  • Remote troubleshooting end users, Confidential routers, Confidential switches and servers.
  • Managed tickets for incoming user calls and emails on a daily basis.
  • Worked on level 2 and level on a need basis.

Confidential, Chester, VA

Computer Technician

Responsibilities:

  • Hands on technical job for getting machines ready for Windows 7.
  • Worked in production environment to register, test and diagnose computer equipment by manufacturer, model and serial number.
  • Troubleshot Physical equipment.
  • Met Confidential customer’s needs Indentified technical problems with asset/Troubleshooting
  • Increased system ram as needed.
  • Tested printers and other mobile devices for functionality.

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