SUMMARY:

• 7+ years of experience in Information Technology as System/Network Administrator and IT technician.
• Hands on experience in configuring Cisco 4000, 3800, 2800, 1900 series ISR routers and Cisco Catalyst 2960, 3750, 3850, 3550, 6500 switches.
• Experience configuring and troubleshooting EIGRP, OSPF and RIPv2. Understanding and experience in configuring BGP.
• Hands on experience in HP switches including H3C A5800, 5700, 5900 and HP Procurve switches.
• DMVPN and GRE configuration over IPsec.
• LAN redundancy using Cisco proprietary HSRP and industrial standard VRRP.
• Knowledge of implementing and troubleshooting complex layer 2 technologies such as VLAN Trunk/Tagged, VTP, Ether channel, STP, PVST, RSTP and MST. Implementation of HSRP, VRRP for Default Gateway Redundancy.
• AAA configuration on routers and switches using TACACS+ and Radius.
• Hands on experience to support high - end servers in Data Center on their network connectivity, hardware troubleshooting and replacement.
• Extensive experience in Windows server 2003, 2008, 2008 R2, 2012 R2 installation, configuration and troubleshooting.
• DNS and DHCP configuration on Windows 2008 R2 and 2012 R2.
• Involved in troubleshooting of DNS, DHCP and other IP conflict problems.
• Excellent in documentation and updating client’s network documentation using Visio 2013/2010.
• Installation and troubleshooting of Linux flavors like Redhat, Ubuntu LTS and Fedora.
• Hands on experience in installation, configuration and troubleshooting VMware ESXi 5.5 server.
• Basic installation and troubleshooting for Mac OS X and Maverick.
• Extensive knowledge of Windows 10, 8, 7, Vista, Windows XP installation, troubleshooting for end users.
• Experience in handling Active Directory Services, Active Directory Group Policy Objects (GPO), Group Policy Management Console (GPMC), DHCP, DNS, WINS and File Server for Windows 2003/2008/2008 R2/2012 R2.
• Performed installation and configuration of Remote Installation services (RIS), and proxy firewall software.
• Utilized open source tool to create software package and deployed over the network on user’s systems.
• Install, upgrade and patch Operating Systems and applications.
• Maintain infrastructure related documents and update changes when required.
• Set up backup servers for DHCP, DNS, and Print servers for Business continuity.
• Successfully setup WSUS service to provide regular updates to high-end servers and end-user systems.
• Prepared and maintained knowledge based documents for ease support to end users and teammates.
• Scheduled regular backup for DNS, DHCP and File servers.
• Very good knowledge in physical SAN connectivity from servers to Quantum and Qualstar tape library.
• Worked/Assisted NetApp technician on NetApp filer DIMM, motherboard and HDD replacement.
• Excellent customer management/resolution, problem solving, debugging skills and capable of quickly learning, effectively analyzes results and implement and delivering solutions as an individual and as part of a team.

PROFESSIONAL EXPERIENCE:

Confidential, Mt Laurel, NJ

Network Engineer

• Configure Cisco Routers (ISR 4331, 4321, 1841, 2801), Cisco switches (2960, 2960X, 3750, 3850).
• Troubleshoot EIGRP and OSPF configuration.
• Working knowledge of Cisco Firewall (5510, 5520 and 5505).
• Troubleshoot the Network issue at client location.
• HSRP, track interface using IP SLA.
• Configure and install Sprint 3G/4G modem and troubleshoot remotely.
• Configure and troubleshoot wireless access points including lightweight, Cisco mobility Express and Standalone (1242, 1602, and 1852).
• Hands on Experience on 1852-K9C using Cisco Mobility Express and redundancy between two access points using VRRP.
• Hands on experience on Opmanager monitoring tool and push configuration using Device Expert remotely.
• Stack configuration on Cisco 3750 and 3850 devices.

Confidential, Suwanee, GA

System/Network Administrator

• Configured VRRP between VLANs, Configuring Ether-Channels and Port Channel on catalyst 6500.
• Deploying and decommissioning Cisco switches and their respective software upgrades.
• Working experience on Cisco Nexus 5k and 7k data center switches.
• Maintained complex LAN/WAN networks with several VLANS and provided support for routing protocols.
• Troubleshoot the Network Issues onsite and remotely depending on the severity of the issues.
• Hands on experience on HP iMC firmware upgrade on single router and IRF (Intelligent Resilient Framework) cluster switches.
• Performed Break Fix support through driving to different buildings, identifying the root cause of the hardware issues with switches, routers.
• Created Visio detail network diagram of lab network using Cisco Discovery Protocol.
• Hands on experience on Solar winds and Aruba network management and monitor.
• Configured switch port security for end users connecting to switches.
• Involved in L2/L3 Switching Technology Administration including creating and managing VLANs, Port security, Trunk/Tagged, STP, Inter-Vlan routing, LAN security.
• Responsible rack mount and setup physical connectivity on switches in Data Center.
• Hands on experience to configure iLO and iDRAC for high-end servers.
• Hardware troubleshoot experience on HP and Dell enclosures and blades like HP C7000, Dell M915, 815, 515 servers and Chassis.
• Responsible to deploy OS using pxekick utility via network boot.
• Configured different HDD RAID on System for better performance.
• Knowledge on reset iLO/iDRAC password for Enclosure and Server.
• Monitor Integrated Management Logs on systems to verify system health and hardware issue.
• Hands on experience on Linux flavors to troubleshoot, configured NIC IP address and bash scripting.
• Managed IPs, subnet and gateway using QIP.
• Created and removed QIP entries for host as per user’s request.
• Adding nodes in Solarwinds, NCM configuration for network devices.
• SNMP troubleshooting for network devices in Solarwinds.
• Hands on experience on configuration of HP iMC and upgrade.

Confidential, Troy, MI

System/Network Administrator

• I was supporting around 250+ TCS users who were working for GM, Chrysler, Delphi, Boeing and Ford.
• Responsible for second/Third level support for all servers and user’s system.
• Participated in complete system builds, upgrades, migrations and patch management.
• Configured DNS, DHCP, File System and Print Server services on Windows 2008 R2 and Windows 2012 R2 hardware.
• Configured backup servers of DHCP and Print server with regular BCP test.
• For server security, I was responsible to complete VA test for servers using McAfee VA tool.
• Monitoring security and system logs for servers every day.
• Configured file server for users to back up their data and created different quotas for regular and senior users.
• Regular incremental backup and full back up of file server.
• Maintaining monthly reports as per company requirement.
• Successfully created Windows image for various Workstation and laptop machines as per company policy.
• Configured WSUS service to apply regular patches on servers and user systems.
• To keep consistency in all users system with same OS, I have created Windows Image (.wim) and deployed using PXE in new systems.
• Maintained software inventory and to track install software in users system, I have installed LAN Sweeper utility which monitor and pull details from users system over the network.
• Successfully configured Microsoft Baseline Security Analyzer to monitor VA on users system.
• Upgraded Cisco switches 2960, 3750 with latest IOS.
• Configured remote software deployment on network using Microsoft PSTools.
• Configuration and troubleshooting experience on MS Outlook, Communicator, Lync, Lotus notes and Sametime communicator.

Confidential, Edison, NJ

System support Engineer

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Works under immediate supervision.
• Provides updates, status, and completion information according to published procedures. Enters and completes problem ticket information via the approved tracking system. Logs all repairs and services performed; prepares progress reports.
• Administered change management related to server upgrades and software installation.
• Prepared and maintained documentation of technologies, standards and procedures.
• Administered/provided troubleshooting for Lotus Notes and MS Outlook.
• Provided first and second level support to users.
• Monitored server performance using open source utility.
• Created user account in active directory and tagged workstation to domain.

Confidential

IT Technician

• Supports activities assigned by the help desk, network services, or other information systems groups.
• Refers hardware problems to manufacturer for correction.
• Worked under immediate supervision.
• Provided first level support to users.
• Evaluates complex issues that affect high number of users. Utilizing varies tools, services, applications and deep knowledge to address/resolve user issues
• Attempts to maximize first-level problem resolution, and insures that all issues are resolved to customer satisfaction.
• Resolving call within SLA time.
• Provided remote support to users.
• Patch management and maintain its monthly report.
• Installing and upgrading software through management console.
• Creation of user in active directory.
• Password reset and account unlock for users.

Confidential

Assistant System Engineer

• Deployment and maintenance of security software and patches.
• Data management and backup of servers in Oracle 8i.
• Maintenance of local intranet across five branches.
• Making sure of data updating from another four remote branches to the central server.
• Installation and configuration of windows 2000 NT on servers and network computers.
• Provided second level support for hardware trouble shooting and network problems.
• Monitored network traffic for company’s website in order to maintain data privacy and security.
• Configuration of network’s group for company users and assigning permissions to users and groups.
• Worked with three supporting engineers to make sure that relevant tasks meet the deadlines.