Field Service Technician Resume Herndon, VA - Hire IT People

OBJECTIVE:

IT professional looking to combine my passion for technology, my technical experience, and my customer service aptitude in order to be a strong asset to a thriving organization.

TECHNICAL SKILLS:

Software: Microsoft Office Suite (Access, Excel, PowerPoint, Word); Microsoft Windows Operating Systems Windows 7, 8 and 10; installing drivers

Hardware: Cisco IT Essentials (PC software and hardware); Desktops & laptops; general computer builds and repairs; hardware installations and swaps

Networking: Networking experience (running cables, troubleshooting connections, activating ports, basic router configuration, switches, Wi - Fi router)

PROFESSIONAL EXPERIENCE:

Confidential, Herndon, VA

Field Service Technician

Hardware replacement for Dell machines
Utilize Confidential ticketing system
Manage and test change orders
Schedule repair times via phone and email

Confidential, Herndon, VA

Mortgage Support Assistant

Worked with internal team to ensure documents were completed for submission
Utilized Fiserv software in order to verify client information
Customer follow up via phone and email
Provided administrative support when needed
Adhered to all federal and state compliance guidelines
Ensured critical documents associated with Closing Disclosure are processed timely and distributed accurately

Confidential, Burke, VA

Customer Service Representative

Interacted with over 100 customers per day
Discovered customer needs and suggested appropriate products and solutions
Protected customer information using company-wide security protocols
Discovered fraud and reported suspicious transactions
Followed and maintained security procedures

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Field Service Technician Resume

Herndon, VA

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