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Storage Network Engineer\ Service Delivery Technician Resume

Herndon, VA


I am interested, in furthering my career with a progressive firm or agency that will allow me to utilize my unique computer skills in the field of technology.


  • Thirty - years of progressive Government and Contract experience.
  • Sixteen years experience assembling, installing, configuring, and troubleshooting IBM, HP, Compaq, Confidential and Gateway personal computers, laptops, printers and networking systems.
  • Over Ten years experience with installs, test, analysis, and configuring T1/T3/E1, 10/100 Ethernet, Bridges, Routers, Switches, Hubs, Modems, DSL, Multiplexers and numerous Mainframes.
  • Over Ten years experience as Help Desk Tech.\Computer Engineer Tech.
  • Established working knowledge of Windows 95/98/NT/2000/XP/2003, TCP/IP, Ethernet, Fiber, and CISCO.
  • Re-image or Ghost Workstations and Laptops.
  • Installing and Troubleshooting Windows Vista, Windows 2003, 2007 and 2010
  • Installing and Troubleshooting Windows for Server 2003, 2007 and other 2010 Server Devices.
  • Install and Re-image Government and Contractors Cell phone devices.
  • Assisted with the implementation and day-to-day operations of LAN’s and WAN’s at the physical and network operating system level for over ten years.
  • Implemented a global strategy for measuring and improving international service.
  • Orchestrated several highly successful service turnarounds, dramatically reducing customer wait times, and increasing customer satisfaction through improved metrics and redesign processes.


  • International Customer Service and Support
  • Service Delivery Systems and Quality
  • Budgeting, Forecasting, and Strategic Planning
  • Management and Leadership skills
  • Proven ability to reach a targeted goal
  • Strong organizational and interpersonal skills
  • Detail-oriented with accuracy
  • Work well with customers
  • Helpful, attentive, and patient


Confidential, Herndon, VA

Storage Network Engineer\ Service Delivery Technician


  • Strong Microsoft Active Directory Experience - upgrading AD structure
  • Installation of VMware VM Host, preferably with VCenter and maybe backend storage
  • P2V migration onto VMware Host Server
  • Upgrades of VMware versions
  • Data Backups for Virtual and Physical Servers, preferably with Backup Exec
  • Managed Service Provider and/ Systems / Network Integrator
  • Firewall Configurations, ideally with Cisco ASA
  • Replaces all failed components, such as HDD’s, Controllers, power Supplies etc.
  • Responsible for Parts Returns and administrative duties such as updating the call ticketing system.
  • Responds to Trouble Calls within Confidential Guidelines.
  • Planning, configuring, installing, and de-installing of all Confidential provided services and solutions.
  • Provide high degree of customer service, customer relations, and account management.
  • Customer problem determination, detailed documentation of events, and analysis delivery.
  • Able to perform and coordinate the collection of data across a solution for complex issues.
  • May assist with specified Installations, under the direction of a senior level Customer Engineer, depending on skill level acquired.
  • High level of participation in Systems Assurance Planning & execution.
  • Firmware release update, implementation, and planning.
  • Communicates clearly with customer and team members on all maintenance activities.
  • Assists with implementation and “Ready for Use” (RFU) Services delivery on customer engagements.
  • Identifies Revenue Generating Opportunities to the Sales Teams.
  • Provides in-depth Customer interface for all technical/service delivery related issues.

Confidential, Herndon, VA

HP Technical Consultant\Senior Network Engineer


  • Meeting with clients to determine requirements;
  • Working with clients to define the scope of a project;
  • Planning timescales and the resources needed;
  • Clarifying a client's system specifications, understanding their work practices and the nature of their business;
  • Clarifying a client's system specifications, understanding their work practices and the nature of their business;
  • Travelling to customer sites;
  • Liaising with staff at all levels of a client organisation;
  • Defining software, hardware and network requirements;
  • Analyzing IT requirements within companies and giving independent and objective advice on the use of IT;
  • Developing agreed solutions and implementing new systems;
  • Helping clients with change-management activities;
  • Purchasing systems where appropriate;
  • Designing, testing, installing and monitoring new systems;
  • Preparing documentation and presenting progress reports to customers;
  • Organizing for users and other consultants;
  • Being involved in sales and support, and where appropriate, maintaining contact with client organization
  • Identifying potential clients and building and maintaining contacts.

Confidential, Washington, DC

Senior Network Engineer\Active Directory Systems Administrator


  • Using monitoring tools (i.e. AGPM, Microsoft Resultant Set of Policy, FIM and attributes)
  • Technical writing skills
  • FISMA rules to the AD environment
  • Working with Microsoft Windows Server (i.e. 2012 r2, 2008 r2, and 2003, including Active Directory)
  • AD group policy, including common Microsoft products such as SharePoint and Exchange, for the listed server versions and their successors
  • Creating, modify, and delete group policy, troubleshoot group policy issues, determine the effect of all group policies on an account or account group, audit changes to group policy, and maintain a Group Policy Map
  • AD, especially group policy-related incidents.

Confidential, Alexandria, VA

Network Engineer\Network Support Advisor


  • Resolving and supporting hardware and software related issues within the network and workstations (includes fax machines, copier, printers, monitors, VOIP phones. IPTV, VTC, conference phones, blackberries, hot spots, Confidential Air Cards, SABRE software, Tableau, MS applications Support /classes/presentations by setting up workstations and web cams (Web conference, website testing and configuration)
  • Provide technical support for remote access issues (VPN, personal home users workstations to access the network and home issues)
  • Maintain and update hardware inventory(includes toner inventory, VOIP user numbers, VOIP user numbers, VOIP Port numbers and equipment turn in)
  • Create and test thin client application for deployment to users (includes updating applications to current software version) Blackberry administration (includes adding/removing/disabling of accounts, testing of policies and blackberry deployment
  • Provide and instruction for network safety, information assurance and general computer/network information Active Directory management (disabling accounts, creating user profiles, cleaning up inactive users and groups)
  • Create and update user accounts on the Intranet (including adding access and disabling access)
  • Create ticket and call vendor for repair or replace warranty issued equipment Management of Virtual Desktop Infrastructure.

Confidential, Crystal City, VA

Pilot Engineer\Network Engineer


  • Performs research and analysis of customer, capability, or solution requirements to derive functional requirements to prepare demonstration and pilot projects requirement documents.
  • Coordinates with customers and stakeholders in performing requirements analysis and market research of leading technologies and offerings.
  • Prepares detailed demonstration and pilot evaluation plans by analyzing derived requirements against customer, capability, or solution requirements in the creation of measurable and pre-defined evaluation criteria.
  • Coordinates with team system administrators to define and gather environment architectural specifications from market space vendors, and prepares evaluation environment requirement specification diagrams.
  • Demonstrates the ability to work with cross-functional teams to prepare and build evaluation environments according to environment architectural specification diagrams.
  • Demonstrates the ability to identify, document, and resolve issues encountered during the preparation and build activities of demonstration and pilot projects.
  • Evaluates, documents, and troubleshoots evaluations of solutions against pre-defined functional requirements and evaluation criteria.
  • Analyzes and records evaluation criteria results within demonstration and pilot project traceability matrices.
  • Prepares demonstration and pilot evaluation reports detailing the results of the evaluation.
  • Demonstrates the ability to attend and provide project status updates on a daily, weekly, and monthly basis.
  • Demonstration and Pilot Evaluation Plan Documents
  • Demonstration and Pilot Environment Architectural Specification Diagrams
  • Demonstration and Pilot Evaluation Matrix Documents
  • Demonstration and Pilot Evaluation Reports
  • Evaluate advanced technologies and consult with management to recommend systems solutions.
  • Deployed releases, patches, and content/data to test sites and production websites
  • Provided and maintained process, build process, and change information
  • Addressed change order processing for systems equipment, hardware, software.
  • Performed quality assurance of tools and database testing.
  • Monitored, maintained, and controlled hardware and software configurations in classified network environment.
  • Identified and maintained inventory of items under configuration control.
  • Prepared documentation describing the configuration state of each item under control.
  • Conducted periodic configuration audits to verify that controlled items are configured in accordance with their documented state.
  • Established and overseen change request and implementation procedures for controlled items.
  • Managing projects to ensure delivery schedules are meet. Assigning resources to meet project objectives; i.e. staffing, contracts, materials. Proficient in configuration management functions (i.e. DOD, change identification, change control, status accounting, reviews and audits).
  • Experienced with processing and engineering change proposals, participation and/or conducting of change control boards developed and/or modified processes/products related to CM.

Senior Network Engineer



  • Designing, deploying, maintaining, and troubleshooting components using **Windows XP/NT/2000/2003, Exchange 2003 - 2007**, Active Directory, and other emerging technologies within a Windows-networked environment.
  • Responsible for ensuring an organization’s LAN is tuned for optimum performance, delivering required information to end-users, and interacting properly with Wide Area Networks (WANs). Assess and document the current network configuration.
  • Configures and supports one or more local and wide area networks that include hubs, routes, dial-up acess, cabling and file servers.
  • Also manages connectivity, design and operation of internal and external systems.
  • Manages internetworking of various operating systems across both LANs and WANs. Monitors performance and stability of networks. Prepares reports for management.
  • Uses network management tools to test and ensure functionality and security.
  • Uses TCP/IP configuration and troubleshooting skills to develop and maintain an infrastructure that includes intranets and extranets.
  • Evaluate advanced technologies and consult with management to recommend systems solutions.
  • Optimize network topologies, including the research of new technologies and present new concepts as a systems expert.
  • Develop installation schedules
  • Document configuration changes at each site.
  • Prepare site installation and test records.
  • Coordinate post-installation operations and maintenance support.
  • Monitor and troubleshoot problems or outages.
  • Meet and exceed customer’s SLA requirements.
  • Configure and maintain Active Directory. documentation, network configurations, and topologies including but not limited to TCP/IP, Frame Relay, Bridges, and Routers.
  • Advanced knowledge of **operating system**, MS Active Directory.
  • Demonstrated experience deploying complex active directory structures, **Exchange, Remote Access**, and secure authentication technologies across enterprise.
  • Provide drawing of network topology in **Visio**.
  • Experience with network testing equipment.
  • Experience in using and configuring **Spectrum** or other network monitoring software HP SiteScope.
  • Ability to produce detailed programmatic plans and resource assessments.
  • Ability to work in a fast-paced environment with minimal direction.
  • Ability to work concurrently on multiple projects.
  • A positive customer service attitude.
  • Made recommendations to Government
  • Disaster recovery solutions
  • Participating in a Change Management processes
  • Experience in a Government contracting environment

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