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Senior Software Architect Resume

Fairfax, VA

SUMMARY:

22 years tech job experience with technical, analytical, and communication skills as a: BMC Consultant, BMC Remedy developer, Computer networking/systems engineer/administrator/consultant

SKILLS:

OS and Virtualization: MS Windows 2016, 2012 R2,2008 R2,2003,2K,NT 4.0;10,8,7,Vista,XP,ME,9x,3.1; DOS; UNIX/Linux (Red Hat Enterprise Linux 7,6,5; Solaris 8,7,6; BSD); VMWare ESX Server/vSphere 5.x,4.x

Database Application Development: BMC Remedy Action Request System (ARS) 9.x,8.x,7.x,6.x,5.x,4.x,3.2; ITSM (IT Service Management)/Service Desk/Incident Management/Problem Management/Change Management/Asset Management/Service Level Management (SLM)/Knowledge Management (KM)/Service Request Management (SRM); BMC Atrium CMDB; BMC Analytics/Dashboards/Remedy Smart Reporting; Remedy Single Sign - On (RSSO), Atrium Single Sign-On (ASSO), RightStar PKISSO, MyIT/Smart IT, Digital Workplace, Service Broker/Digital Workplace Catalog, Migrator, Web Services, Server Groups, Hub and Spoke, Distributed Server Operations (DSO); Seamless Data Pump

Reporting: BMC Remedy Smart Reporting; SAP BusinessObjects Business Intelligence (SAP BO BI/BOXI) 4.x,3.x; Crystal Enterprise 9.0,8.5; Crystal Reports XI, 9.0,8.5,8.0,7.0;

Web Server: Apache Tomcat 8.0,7.0,6.0,5.5,5.0; MS IIS 7.0,6.0,5.0,4.0; Netscape ES 3.6;

Database: MS SQL Server 2012,2008R2,2005,2000,7.0,6.5; Oracle 11gR2,10g,9i,8i,8.0.x,7.3.x; MySQL 4.x; Sybase SQL Server 11.5,11.0;

Network/Systems Management: BMC Discovery/Atrium Discovery and Dependency Mapping (ADDM) 11.x,8.2; BMC Atrium Orchestrator (BAO) 7.9.x,7.6.x; BMC TrueSight Operations Manager (TSOM) including BMC ProactiveNet Performance Management (BPPM), BMC Patrol, and BMC Event and Impact Management 11.x,10.x; BMC TrueSight Capacity Optimization (TSCO) 11.x,10.x; BMC TrueSight Cloud Cost Control 11.x, BMC Network Automation (BNA)/BMC BladeLogic Network Automation (BBNA) 8.6, 8.1, HP OpenView Network Node Manager 8.x,7.x,6.x,5.02; CiscoWorks 3.0; Tivoli (3.6) Framework, User Administration, Remote Control, Inventory, Software Distribution, Distributed Monitoring, Enterprise Console; NetIQ AppManager; MS SMS, Peregrine Desktop Inventory (PDI) 8.x

Information Security: Internet Security Systems (ISS) Safesuite Internet Security Scanner 5.2; Axent Omniguard Enterprise Security Manager (ESM) 5.0,4.4 and Intruder Alert (ITA) 3.0.1;

Firewall: Secure Computing Sidewinder 4.1,3.2;

Tape Backup: Legato Networker NT 5.5.1,5.1,4.4;

Web Proxy Server: Netscape Proxy Server 3.5,2.5;

DNS/IP management: Lucent/Quadritek QIP 5.0; MS DNS Service;

Email administration: MS Exchange Server 5.5,5.0;

Uninterrupted Power Supply (UPS): APC Powerchute 5.0,4;

Sniffer/Network Analyzer: Network General Ethernet Expert Sniffer 5.0;

Printing: HP JetAdmin/Jetdirect;

Hardware: Installed/configured PC and server hardware. Replaced components such as motherboards, processors, redundant power supplies, hard drives, zip drives, CD-ROM drives, RAM, modems, network interface cards, video cards, etc. Also installed and configured tape backup jukeboxes, GPS clocks, UPS’, Printers, etc.

TECHNICAL EXPERIENCE:

Confidential, Fairfax, VA

Senior Software Architect

Responsibilities:

  • Subject Matter Expert (SME) in architecting, designing, implementing, customizing and integrating BMC Remedy (ITSM and custom), BMC MyIT/Smart IT, BMC Discovery/Atrium Discovery and Dependency Mapping (ADDM), BMC Atrium Orchestrator (BAO), BMC TrueSight Operations Manager (TSOM) including BMC ProactiveNet Performance Management (BPPM), BMC Patrol, and BMC Event and Impact Management, BMC TrueSight Capacity Optimization (TSCO), BMC TrueSight Cloud Cost Control, BMC Network Automation (BNA), and HP OpenView Network Node Manager (HP OV NNM) solutions.

Confidential, Herndon, VA

Senior Software Architect

Responsibilities:

  • Subject Matter Expert (SME) in architecting, designing, implementing, customizing and integrating BMC Remedy (ITSM and custom), MS SQL and .asp solutions.

Confidential, Fairfax, VA

Senior Consultant

Responsibilities:

  • Subject Matter Expert (SME) in architecting, designing, implementing, customizing and integrating BMC Remedy (ITSM and custom) and Peregrine solutions.

Confidential, Greenbelt, MD

Senior Enterprise Software Consultant

Responsibilities:

  • Subject Matter Expert (SME) in architecting, designing, implementing, customizing and integrating BMC Remedy (ITSM and custom), Crystal Reports/Enterprise and HP OpenView solutions. The following are examples of custom consulting work performed:
  • Implemented multiple core help desk software solutions in various DoD and HoR agencies supporting small and mid tier organizations (15-110+ agents).
  • Designed and implemented a heavily-customized problem and asset tracking solution based on the ARS HelpDesk suite for an enterprise wide government civilian agency support.
  • Designed and implemented custom solution for operational and financial management support of multiple departments within a fortune 500 company.
  • Implemented integrations between Remedy and various enterprise management, reporting, and VOIP products. E.g., HP OpenView NNM, NetIQ, SMS, Cisco CAD (VOIP), Crystal Reports, Crystal Enterprise, RightNow, Remedy Flashboards, Peregrine AssetCenter, custom financial applications, custom database applications, etc.

Confidential, Reston, VA

Senior Systems Consultant

Responsibilities:

  • Designed and implemented Remedy (ITSM and custom) solutions for customers across the country in the following industries: manufacturing, software/web, federal gvt, military, financials, scientific/research, food services, real estate.

Confidential, Herndon, VA

Communications Engineer/Information Associate

Responsibilities:

  • Conducted network hardware & software installations, configurations, troubleshooting, and support for USAF bases world-wide as part of CITS NMS/BIP project.
  • Participated in design, implementation, and training of CITS trouble-ticketing system used worldwide by USAF. Designed on Remedy with Distributed Server Option (DSO) for ticket transfer across WAN.

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