HARDWARE/SOFTWARE KNOWLEDGE:

• Windows 7 & 10 imaging/patching
• Windows Server 2012/LAN Administration/Active Directory
• Data packet analysis (Wireshark)
• Virtual Desktop Imaging
• Remote Desktop Support
• Microsoft Office 365
• WiFi access point installation
• Desktop PC deployment
• Ticketing Systems (Remedy)
• VOIP management
• LCD projector installation/maintenance
• Laptop setup/configuration
• TCP/IP network configuration (routers/switches)
• Android/Blackberry/IOS mobile device support
• Printer maintenance/network configuration (TCP/IP)

WORK EXPERIENCE

Network Field Technician

Confidential

Responsibilities:

• Install Ethernet cabling to support ceiling mounted wireless access points.
• Configure wireless access points through Netgear switches.
• Attach patch panels, Vbands, and Netgear switches in a server rack assembly.
• Roof mounting Dish network satellites to provide building wide television service.
• Running coax cable throughout facilities to spread the satellite signal.
• Install and configure a Dish network smart box in the server rack to distribute a clean signal through coax cables throughout the building.
• Conduct a site survey to capture an accurate floor plan (to scale) that will identify the site cable drop plan to include every RJ - 45, Coax, and RJ-11 location as well as all closet locations and layout.
• Communicate with other engineering staff to ensure equipment and site is configured and operational prior to departing.

Network/Desktop Field Technician

Confidential, Washington, DC

Responsibilities:

• Install, configure, and troubleshoot Confidential Servers running Windows 2012 R2 and Active Directory domains.
• Installing HP multi-function printers within the server and configuring group policy settings
• Encrypt and secure wipe hard drives with personal identifiable information.
• Recommend, schedule, and perform network improvements, upgrades, and repairs.
• Maintain a serial number log of upgraded and disposed legacy Confidential equipment.
• Perform backup operations, ensuring all required file system and system data are successfully backed up to the appropriate media.
• Maintain effective working relationships with end users and bank managers.

Desktop Field Technician

Confidential, Alexandria, VA

Responsibilities:

• Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Image and patch Windows 7 and 8 operating systems, Windows applications, remote access, email, telephone and wireless issues.
• Configure end user PC/Mac workstations.
• Diagnose and resolve end-user network and local printer problems.
• Ensure problem ownership and promotion of end-user satisfaction.

IT Asset Management Analyst

Confidential, Hanover, MD

Responsibilities:

• Support the asset management life cycle--tracking and accounting all IT hardware and software assets from procurement to disposal.
• Regulate the inventory of IT equipment assets to ensure compliance with all regulatory bodies and database systems.
• Make recommendations on software and hardware to end users.
• Monitor the status of open orders, documenting progress in the tracking system.
• Manage ticket queues, track status, and maintain inventory data, including serial numbers and assignment information in the configuration management database.

Health Enthusiast/Sales Associate

Confidential, MD

Responsibilities:

• Interact with customers to facilitate product knowledge of vitamins, herbs, homeopathic products, and sports supplements to educate and assist them in making an appropriate selection.
• Conduct POS transactions using Windows Embedded POSReady 2009.
• Research latest health trends, with special emphasis on display visibility for customers.

Retail Sales Associate

Confidential, Annapolis, MD

Responsibilities:

• Greeted customers in a timely, professional, and engaging manner.
• Administered an accommodating personal shopping experience to clients and maintained an ongoing relationship based on their fashion needs.
• Provided honest and confident feedback to customers regarding merchandise style and fit.
• Maintained a minimum of $8,000 in net commission sales weekly.
• Initiated the application of a minimum of two Nordstrom Rewards/store credit lines a month.

IT Help Desk Technician

Confidential, College Park, MD

Responsibilities:

• Provided technology support services to faculty and students.
• Documented end-user PC and network issues through our ticketing system; remedied or escalated problems to tier 2 and 3 support if necessary.
• Patched and imaged Windows XP, 7, and 10 work stations.
• Implemented the usage of virtual computers through Oracle Virtual Box/VMware to increase the compatibility of software applications on Windows and Mac operating systems.
• Troubleshoot Microsoft Office 2013.
• Installed and formatted hard drives, PCI expansion cards, and memory modules into desktop systems.
• Setup and configured laptops, Surface Pro's, and Ipads.
• Serviced commercial, laser, and inkjet printers.
• Configured mobile devices such as Blackberry, Android, and IOS mobile devices.

Retail Sales Associate

Confidential, Bowie, MD

Responsibilities:

• Operated register and processed on average about 30 POS transactions daily, promptly, and accurately.
• Provided a constructive and helpful alternative opinion to customers in flux over there product selection.
• Responsible for a minimum of at least two customer store line of credit applications daily.
• Promoted and advertised sales in advance of the start date leading to the presale of merchandise.
• Maintained an organized and presentable visual arrangement of sale product on the selling floor.