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Network Field Technician Resume

HARDWARE/SOFTWARE KNOWLEDGE:

  • Windows 7 & 10 imaging/patching
  • Windows Server 2012/LAN Administration/Active Directory
  • Data packet analysis (Wireshark)
  • Virtual Desktop Imaging
  • Remote Desktop Support
  • Microsoft Office 365
  • WiFi access point installation
  • Desktop PC deployment
  • Ticketing Systems (Remedy)
  • VOIP management
  • LCD projector installation/maintenance
  • Laptop setup/configuration
  • TCP/IP network configuration (routers/switches)
  • Android/Blackberry/IOS mobile device support
  • Printer maintenance/network configuration (TCP/IP)

WORK EXPERIENCE

Network Field Technician

Confidential

Responsibilities:

  • Install Ethernet cabling to support ceiling mounted wireless access points.
  • Configure wireless access points through Netgear switches.
  • Attach patch panels, Vbands, and Netgear switches in a server rack assembly.
  • Roof mounting Dish network satellites to provide building wide television service.
  • Running coax cable throughout facilities to spread the satellite signal.
  • Install and configure a Dish network smart box in the server rack to distribute a clean signal through coax cables throughout the building.
  • Conduct a site survey to capture an accurate floor plan (to scale) that will identify the site cable drop plan to include every RJ - 45, Coax, and RJ-11 location as well as all closet locations and layout.
  • Communicate with other engineering staff to ensure equipment and site is configured and operational prior to departing.

Network/Desktop Field Technician

Confidential, Washington, DC

Responsibilities:

  • Install, configure, and troubleshoot Confidential Servers running Windows 2012 R2 and Active Directory domains.
  • Installing HP multi-function printers within the server and configuring group policy settings
  • Encrypt and secure wipe hard drives with personal identifiable information.
  • Recommend, schedule, and perform network improvements, upgrades, and repairs.
  • Maintain a serial number log of upgraded and disposed legacy Confidential equipment.
  • Perform backup operations, ensuring all required file system and system data are successfully backed up to the appropriate media.
  • Maintain effective working relationships with end users and bank managers.

Desktop Field Technician

Confidential, Alexandria, VA

Responsibilities:

  • Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
  • Image and patch Windows 7 and 8 operating systems, Windows applications, remote access, email, telephone and wireless issues.
  • Configure end user PC/Mac workstations.
  • Diagnose and resolve end-user network and local printer problems.
  • Ensure problem ownership and promotion of end-user satisfaction.

IT Asset Management Analyst

Confidential, Hanover, MD

Responsibilities:

  • Support the asset management life cycle--tracking and accounting all IT hardware and software assets from procurement to disposal.
  • Regulate the inventory of IT equipment assets to ensure compliance with all regulatory bodies and database systems.
  • Make recommendations on software and hardware to end users.
  • Monitor the status of open orders, documenting progress in the tracking system.
  • Manage ticket queues, track status, and maintain inventory data, including serial numbers and assignment information in the configuration management database.

Health Enthusiast/Sales Associate

Confidential, MD

Responsibilities:

  • Interact with customers to facilitate product knowledge of vitamins, herbs, homeopathic products, and sports supplements to educate and assist them in making an appropriate selection.
  • Conduct POS transactions using Windows Embedded POSReady 2009.
  • Research latest health trends, with special emphasis on display visibility for customers.

Retail Sales Associate

Confidential, Annapolis, MD

Responsibilities:

  • Greeted customers in a timely, professional, and engaging manner.
  • Administered an accommodating personal shopping experience to clients and maintained an ongoing relationship based on their fashion needs.
  • Provided honest and confident feedback to customers regarding merchandise style and fit.
  • Maintained a minimum of $8,000 in net commission sales weekly.
  • Initiated the application of a minimum of two Nordstrom Rewards/store credit lines a month.

IT Help Desk Technician

Confidential, College Park, MD

Responsibilities:

  • Provided technology support services to faculty and students.
  • Documented end-user PC and network issues through our ticketing system; remedied or escalated problems to tier 2 and 3 support if necessary.
  • Patched and imaged Windows XP, 7, and 10 work stations.
  • Implemented the usage of virtual computers through Oracle Virtual Box/VMware to increase the compatibility of software applications on Windows and Mac operating systems.
  • Troubleshoot Microsoft Office 2013.
  • Installed and formatted hard drives, PCI expansion cards, and memory modules into desktop systems.
  • Setup and configured laptops, Surface Pro's, and Ipads.
  • Serviced commercial, laser, and inkjet printers.
  • Configured mobile devices such as Blackberry, Android, and IOS mobile devices.

Retail Sales Associate

Confidential, Bowie, MD

Responsibilities:

  • Operated register and processed on average about 30 POS transactions daily, promptly, and accurately.
  • Provided a constructive and helpful alternative opinion to customers in flux over there product selection.
  • Responsible for a minimum of at least two customer store line of credit applications daily.
  • Promoted and advertised sales in advance of the start date leading to the presale of merchandise.
  • Maintained an organized and presentable visual arrangement of sale product on the selling floor.

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