Network Field Technician Resume

HARDWARE/SOFTWARE KNOWLEDGE:

WORK EXPERIENCE

Network Field Technician

Confidential

Responsibilities:

Install Ethernet cabling to support ceiling mounted wireless access points.
Configure wireless access points through Netgear switches.
Attach patch panels, Vbands, and Netgear switches in a server rack assembly.
Roof mounting Dish network satellites to provide building wide television service.
Running coax cable throughout facilities to spread the satellite signal.
Install and configure a Dish network smart box in the server rack to distribute a clean signal through coax cables throughout the building.
Conduct a site survey to capture an accurate floor plan (to scale) that will identify the site cable drop plan to include every RJ - 45, Coax, and RJ-11 location as well as all closet locations and layout.
Communicate with other engineering staff to ensure equipment and site is configured and operational prior to departing.

Network/Desktop Field Technician

Confidential, Washington, DC

Responsibilities:

Install, configure, and troubleshoot Confidential Servers running Windows 2012 R2 and Active Directory domains.
Installing HP multi-function printers within the server and configuring group policy settings
Encrypt and secure wipe hard drives with personal identifiable information.
Recommend, schedule, and perform network improvements, upgrades, and repairs.
Maintain a serial number log of upgraded and disposed legacy Confidential equipment.
Perform backup operations, ensuring all required file system and system data are successfully backed up to the appropriate media.
Maintain effective working relationships with end users and bank managers.

Desktop Field Technician

Confidential, Alexandria, VA

Responsibilities:

Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
Image and patch Windows 7 and 8 operating systems, Windows applications, remote access, email, telephone and wireless issues.
Configure end user PC/Mac workstations.
Diagnose and resolve end-user network and local printer problems.
Ensure problem ownership and promotion of end-user satisfaction.

IT Asset Management Analyst

Confidential, Hanover, MD

Responsibilities:

Support the asset management life cycle--tracking and accounting all IT hardware and software assets from procurement to disposal.
Regulate the inventory of IT equipment assets to ensure compliance with all regulatory bodies and database systems.
Make recommendations on software and hardware to end users.
Monitor the status of open orders, documenting progress in the tracking system.
Manage ticket queues, track status, and maintain inventory data, including serial numbers and assignment information in the configuration management database.

Health Enthusiast/Sales Associate

Confidential, MD

Responsibilities:

Interact with customers to facilitate product knowledge of vitamins, herbs, homeopathic products, and sports supplements to educate and assist them in making an appropriate selection.
Conduct POS transactions using Windows Embedded POSReady 2009.
Research latest health trends, with special emphasis on display visibility for customers.

Retail Sales Associate

Confidential, Annapolis, MD

Responsibilities:

Greeted customers in a timely, professional, and engaging manner.
Administered an accommodating personal shopping experience to clients and maintained an ongoing relationship based on their fashion needs.
Provided honest and confident feedback to customers regarding merchandise style and fit.
Maintained a minimum of $8,000 in net commission sales weekly.
Initiated the application of a minimum of two Nordstrom Rewards/store credit lines a month.

IT Help Desk Technician

Confidential, College Park, MD

Responsibilities:

Provided technology support services to faculty and students.
Documented end-user PC and network issues through our ticketing system; remedied or escalated problems to tier 2 and 3 support if necessary.
Patched and imaged Windows XP, 7, and 10 work stations.
Implemented the usage of virtual computers through Oracle Virtual Box/VMware to increase the compatibility of software applications on Windows and Mac operating systems.
Troubleshoot Microsoft Office 2013.
Installed and formatted hard drives, PCI expansion cards, and memory modules into desktop systems.
Setup and configured laptops, Surface Pro's, and Ipads.
Serviced commercial, laser, and inkjet printers.
Configured mobile devices such as Blackberry, Android, and IOS mobile devices.

Retail Sales Associate

Confidential, Bowie, MD

Responsibilities:

Operated register and processed on average about 30 POS transactions daily, promptly, and accurately.
Provided a constructive and helpful alternative opinion to customers in flux over there product selection.
Responsible for a minimum of at least two customer store line of credit applications daily.
Promoted and advertised sales in advance of the start date leading to the presale of merchandise.
Maintained an organized and presentable visual arrangement of sale product on the selling floor.