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Lan Administrator Resume

SUMMARY:

  • Multifaceted and highly dependable IT professional, with vast experience in operating, maintaining and managing multi - computer systems, and extensive knowledge of technology terms and developments.
  • Proficient in LAN, WAN, and network installation, monitor, able to repair, install, upgrade, and maintain desktop and notebook computers as well as printers and scanners. Strong communication, interpersonal, intuitive, technical, and leadership skills.
  • Proven ability to work efficiently in both independent and team environments.
  • Adaptable and efficient in work situations with changing responsibilities.
  • Multilingual, fluent in Portuguese, English, and Spanish.

CORE COMPETENCIES:

Network and Hardware Installations Information & Communication Systems Technical Support System Enhancements Operations & Project Management Team Coordination Technical Documentation & Reporting

CAREER SKILLS:

  • Proficient in various server operating systems, server hardware, and network administration, with strong problem solving and troubleshooting skills.
  • Skilled in installing, configuring and troubleshooting Windows 7 and Windows 8.1, Windows 10 as well as MS Office 2007, to the latest O365.
  • Knowledgeable with DHCP/IP reservation, Active Directive, and using Ghost and cloning machine to Imaging Hard Drive.
  • Troubleshoot HP and Ricoh printers.
  • Experienced with Active Direct management tool account creation, unlocking accounts, changing of password and user's profile.
  • Well-versed in Windows Active Directory and Exchange Server, and handling Remote Desktop and Altiris.
  • Adept in patching cables at patching panel in server room and terminating cables in faceplate.
  • Competent in the use and configuration of classified devices such as Taclane KG-175 - encrypted Hardware used by the DoD for SIPR/NIPR application.
  • Networking knowledge - IP, DNS, GATEWAY, Router
  • Experienced application, software, hardware training, skype for business
  • Basic knowledge with Sharepoint, SCCM

TECHNICAL SKILLS:

  • ITIL Trained
  • Network+ Trained
  • Security+ Trained
  • Remedy Ticketing System

PROFESSIONAL EXPERIENCE:

Confidential

LAN Administrator

Responsibilities:

  • Write SOP for the desktop support team as new findings and new software/hardware becomes available
  • Provide instructions and train to new users on how to user our network and IT equipments
  • Manage and install software installation
  • Assist customers that encounters issues with their network account in person as well as remote/Off-site
  • Monitor, manage, and maintain control of equipments
  • Coordinate with users to address any issues or concerns with their IT hardware equipment
  • Perform system configuration as directed by standard procedures
  • Establish and modify standard procedures as required
  • Use SCCM as the main tool to connect to user’s computer on the network, to push software to user’s computer, and to manage user’s computer security compliance

Confidential

Proprietary Systems Specialist

Responsibilities:

  • Resolve customer's computer issues using remote tools to connect into the user's computer
  • Provide support to customers over the phone while they are off-site working remote, the users remote into the Criminal Division Network using VPN (Cisco Anyconnect) as they are off-site.
  • Assist customers that encounters issues with their network account while they are traveling domestically or internationally.
  • Reset customer's network password and assist them enter the new password on their computer and iPhone.
  • Create user account in Active Directory and manage permission setting.
  • Administer mobile device such as iPhone and iPad through a Management application (Air Watch)
  • Create and manage user account for RSA token
  • Assist users with VOIP phone setup and configuration
  • Setup conference rooms for VTC as request
  • Write SOP for the desktop support team as new findings and new software/hardware becomes available
  • Provide instructions and train to new users
  • Manage and install software installation through SCCM

Confidential

Help Desk Support Technician

Responsibilities:

  • Managed assignments of appropriate access rights to users in different share folders and drivers.
  • Responsible for troubleshooting and repair for all desktop and printer issues for customers.
  • Provided leadership in One Stop Shop walk-in center as the lead tech.

Confidential

Financial Institution Support Analyst

Responsibilities:

  • Liaise with customers in determining requirements and testing of network workflow, and maintain documentation of client interactions in ticketing system and database.
  • Serve as translator from Portuguese to English between clients and Raptor office.
  • Manage software configurations, installations and troubleshooting to meet client's specific business needs.
  • Coordinate with other analysts in the completion of tasks and provision of client support.
  • Collaborate with traders and exchanges to fix broken orders, and engineering staff in handling system capabilities.
  • Monitor and review information, system capacity and performance to detect and assess problems.
  • Maintain program and system documentation. Develop user requests into technical specifications and author basic batch scripts.

Confidential

Senior Desktop Support

Responsibilities:

  • Supported faculty and staff in the use of computers, laptops to access programs and obtained necessary outputs for the completion of assignments.
  • Performed computer maintenance and provided remote connection assistance for users working remotely using VPN connectivity over the phone, using e-mail.
  • Developed guidelines on proper usage of applications and created image for laptops utilizing Symantec Ghost image.

Confidential

Network Operation

Responsibilities:

  • Managed assignments of appropriate access rights to users in different share folders and drivers.
  • Handled recovery of documents and files from backup server.
  • Patched servers with Microsoft security and critical updates.
  • Utilized Remedy application for ticketing system monitor, and performed network account creation, deletion, and modification of network share drive access.

Confidential

Desktop Support Tech

Responsibilities:

  • Performed installation and set-up of enterprise communication systems for university components leadership utilizing Blackberry.
  • Managed IMO for SIPRNet and Confidential setting up user profile in local machine, Microsoft Outlook, sending and receiving classified e-mail.
  • Coordinated automated message handling system ( Confidential ) country clearance requests for overseas travel.
  • Facilitated training for faculty, staff, and students in the basic use of computer system hardware and software connected to the network in multiple languages.

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