SUMMARY:

• Highly motivated IT professional with 8 Plus years’ hands - on experience in Microsoft, Linux, Mac and Cisco Environments.
• Experience configuring, monitoring, upgrading and maintaining Microsoft, Mac, Cisco and Linux systems hardware, software and related infrastructure.
• Strong analytical skills, able to work with technicians from various engineering disciplines to troubleshoot complex system-level issues.

TECHNICAL SKILLS:

Operating Systems: Windows 2003/2008/2012/2016 , Linux, Windows 7, Windows 8, Windows 10, Mac Os.x

Hardware: Synology NAS, HPE SAN, Dell Blade Servers\EMC SAN, SCSI Devices

Software: Systems Center (SCCM), Office 365, Exchange, Azure, AWS, IIS WEB, VMware vCenter, Hyper-V, Veaam Backup and Replication, Avamar Backups, Blackberry Bes Servers, Group Policy Manager, Active directory, DNS, DFS, Management, DHCP, Bit locker, MacAfee virus and Encryption, Norton Virus and Encryption, Panda Antivirus, Dell Cylance, 8x8, Pbx, Cisco Call Manager, SQL, iLo, Dell Idrac.

Networking & Protocols: LANs/WANs, TCP/IP, DNS, DHCP, FTP, SSH, SMTP, SNMP, WINS, NAT, VLAN, POP, Printers, Cisco 2500, 2600 and 4300 Series Routers, Cisco Meraki Cloud Networking, Netgear FVS318v3 Firewall Routers, VoIP Phone, Wireless/VPN Architecture, Firewall configurations, Cisco ASA, HP Routers & Switches, SANs, PRTG

Scripting: PowerShell, Java, Python

Ticketing Systems: Service-now, Remedy, Clarify, Jira, SysAid

PROFESSIONAL EXPERIENCE:

Confidential

Systems Administrator

Responsibilities:

• Systems Center Design and Implementation spanning 4 ships and 4 branch offices, supporting over 1000 PCs for Software and OS deployments.
• Support the Operating System (OS) patching infrastructure such as WSUS as it applies to mandatory security updates to the enterprise in addition to offering recommendations for improving/enhancing the current software distribution processes and procedures.
• Function as the lead SCCM Engineer of all escalation, testing, Installation, reporting and Asset management for all PCs in SCCM infrastructure.
• Create and maintain Corporate Image leveraging MDT and SCCM integration across the Enterprise
• Scripted and repacking application support deployment
• Migration of Hyper to VMware Datacenter leveraging Simplivity Cloud Data Compression Technology to provide HA, DRS and Vmotion solution.
• Design and implemented VMware multisite Replication SSO domains along with multiple Branch site linked vCenters joined to the local active directory domain.
• Configure and manage VMware Datastores, Clusters and Esxi Host across multiple sites.

Cloud Support

Confidential

Responsibilities:

• Configuration and Administer of Azure base cloud solution to provide support for office 365 Exchange, Lync and SharePoint online, Leveraging Azure Ad to provide SSO support.
• Configuration support for Azure. IAAS, SAAS, PAAS
• Configure and Administer AWS cloud Services, IAAS, SAAS, PAAS
• Support for Virtualization applications

Server Support

Confidential

Responsibilities:

• Build and maintain on premise and offsite/hosted virtualized Infrastructure also responsible for creating and maintaining new server built templates across the enterprise Network.
• Design and implement DFS File Management to multiple brand site along with replication to multiple datacenters
• Active Directory configuration support for users, Ou, domain, site, Group and password management.
• Group Policy management for multiple branch office
• Configure and maintain DHCP and DNS management
• Design and implement Dell Cylance encryption and Antivirus
• Routinely test our maintenance and emergency failover systems as needed to maintain and secure network
• Ensure execution of a periodic backup of essential files and datasets, including the ability to restore selected files/datasets as required.
• Identify, improve and maintain processes through current codebases (ex. PowerShell, VB Scripting, etc.) and automation initiatives.

Networking Support

Confidential

Responsibilities:

• Configure and deploy layer 2/3 cisco switches across branch offices
• Configure Routing between branch sites and ship MTN networks
• Configure site to site VPN/ Sites and services Replication amongst all sites and datacenter
• Configure and maintain Cisco ASA 5500 Series Firewall
• Configure Monitoring and alerts of network manage device using PRTG

Confidential

Windows System Admin/ Senior IT Support

Responsibilities:

• Systems Center Design and Implementation on a large enterprise environment, supporting over 20,000 PCs for Software and OS deployments.
• Support the Operating System (OS) patching infrastructure such as WSUS as it applies to mandatory security updates to the enterprise in addition to offering recommendations for improving/enhancing the current software distribution processes and procedures.
• Function as the lead engineer for the implementation and Tier 3-level support of Microsoft SCCM 2012 in an environment which consists of over 20,000 user desktop workstations, laptops, and servers.
• Create and maintain Corporate Image leveraging MDT and SCCM integration across the Enterprise
• Create and maintain Corporate Image leveraging MDT and SCCM integration across the Enterprise
• Scripted and repacking application support deployment

Server Support

Confidential

Responsibilities:

• Responsible for a variety of Backup and Restore systems (Avamar/ Veaam).
• Manage Wsus Patching and image updates
• Exchange 2010 and office 365 support
• Maintain Federation and SSO environment
• Maintain CA enterprise infrastructure
• Build and maintain on premise and offsite/hosted virtualized Infrastructure also responsible for creating and maintaining new server built templates across the enterprise VMware and Hyper-V platforms.
• Design and implement DFS File Management to multiple brand site along with replication to multiple datacenters
• Active Directory configuration support for users, Ou, domain, site, Group and password management.
• Group Policy management for multiple branch office
• Configure and maintain DHCP and DNS management
• Configure and support Symantec encryption and Antivirus
• Routinely test our maintenance and emergency failover systems as needed to maintain and secure network
• Ensure execution of a periodic backup of essential files and datasets, including the ability to restore selected files/datasets as required.

Networking Support

Confidential

Responsibilities:

• Configure and deploy layer 2/3 cisco switches across branch offices
• Configure Routing between corporate office and branch offices
• Configure site to site VPN between branch offices
• Configure and maintain Cisco ASA 5500 Series Firewall
• Configure Monitoring and alerts of network manage device using PRTG
• Configure and maintain VMware multisite vCenter Infrastructure
• Configure and manage VMware Datastores, Clusters and Esxi Host across multiple sites
• Maintaining individual ESXI hosts, DR, HA and Vmotion across sites
• Responsible for troubleshooting errors and keeping VMware Host up to date
• Administer Enterprise Hyper-V manger that supports Virtual Desktop Infrastructure (VDI) and also responsible for, enhancement of the enterprise VDI environment to include virtual applications and virtual workstations.
• Keep the components of the system updated with the latest patches and application updates.
• Serve as tier 3 support assisting on the proper use of the system, applications and procedures.
• Configuration and Administer of Azure base cloud solution to provide support for office 365 Exchange, Lync and SharePoint online, Leveraging Azure Ad to provide SSO support.
• Configuration and Administer AWS cloud services like EC2, Route 53, S3, VPC across multiple availability zones.

Confidential

Deployment Technical Lead

Responsibilities:

• Reconfigure image machines with multiply complicate applications. Eg, Chase Morgan, Lotus Notes, Visual Basic, RSA VPN.
• Configure new machine with upgraded memory and hard disk.
• Managed Kanas office Location project that Re-image 500 machines in two weeks in Wichita kanas October 2010. Commended for technical, analytical and problem-solving skills; Project completed with a 100% success.
• Managed Oregon office Location project that Re-image 750 machines in three weeks. Project also completed with 100% success as well.

Confidential

Support Technician

Responsibilities:

• Duties includes, technical support for Confidential technicians working on site, also providing customer service support for Confidential customers with billing inquires and support issues.
• Provided technical support in the areas, Internet connections with Cable modem and Routers, Antivirus issues, Printers, E-mail issues, VoIP phone service, Home networking and Wireless networks. Each call also had to ticket in CADM database software.
• Responsible for variety phone and remote access computer troubleshooting support that included, Internet connection issues, Viruses and spyware, E-mail issues, Printer Issues.
• Client, Server issues with group policy and permissions, Configuring static and dynamic IP on DSL modems and Routers/Gateways, Port Forwarding/firewall, Wireless Networking, Microsoft email clients