PROFESSIONAL SUMMARY:

• Confidential, dedicated and disciplined Information Technology Specialist, with an active Top -
• Secret Security/SCI Clearance and proven experience coordinating, developing, and implementing successful Confidential
• Maximized performance through targeted production control management techniques in a complex, fast - paced environment
• Retrieved d Confidential and generated reports for the
• Command, customers, and supervisors utilizing various research capabilities and served as the source for reporting problems and correcting IT deficiencies.
• Level IV technician and Level II Cyber Security Analyst

PROFESSIONAL EXPERIENCE:

Confidential, Arlington, VA

Cyber Security Analyst

Responsibilities:

• Responsible for designing and implementing information systems that optimize organizational efficiency
• Knowledgeable of the Security Authorization Process
• Transfer user account information using MAC and NMCI enterprise
• Verify and process Security Access Report
• Providing SIPR Token Request and processing documents
• DTA for N-Codes to transfer, burn, download, and provide log for a
• SIPR/NIPR software needed to be processed for all projects with in assigned N-Code
• Organize and maintain electronic libraries
• Provide set-up, scheduling, maintenance and log records for all VTC Unclassified / Secret
• Liaison between Service Members, Contractors, Government Civilians and Joint Service Providers, DON/AA, NMCI.
• Compiled, draft, review, develop and deliver recommendations on all aspects relevant to Cyber Security
• Equipped with the knowledge to system and network task to support the RMF
• Inventory of all assets within Secret and Top Secret locations
• Maintenance and provide service for Confidential
• Implement better task and s to be more efficient for company
• Prepare, reproduce and file all security related packages and relate documentation

Confidential, Arlington, VA

Confidential COOP Team PM

Responsibilities:

• Responsible for providing IT support for Confidential for the Secretary of the Confidential and executive team during Exercises and Confidential ( Confidential )
• Uses expertise to ensure the capability exists to perform work, provide professional customer service at all times and locations until normal operations are resumed
• Ensures that continuity of Confidential functions, at the alternate work sites, are maintained during natural, technological, accidental, and terrorist disasters
• Team relocates Confidential personnel/functions to other work sites to sustain operations until threat is past.
• Provide desk side to answer user inquiries regarding computer software or hardware operation to resolve problems on Confidential and SIPRNET in a Microsoft Windows environment.
• Conduct office automation feasibility studies, including workflow analysis, space design, functionality of desktops and laptops
• Build and maintain Headquarters Confidential Continuity of Operations ( Confidential ) workstations and printers
• Confer with staff, users, and management to establish requirements for new systems or modifications
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Use Active Directory and Directory Resource Administrator to grant and remove permissions
• Use Directory Resource Administrator to create and setup security groups
• Use Active Directory to create and remove accounts on NIPR and SIPR

Confidential, Arlington, VA

Asset Manager / Engineering Technician

Responsibilities:

• Upgraded all employees from Windows and Office 2007 to Windows 10
• Backed up and restored personal d Confidential ; and configured new computers for employees.
• Scan and created snapshot of users computer to image with all files and documents saved
• Issued new, and took possession for turn-in of old computers.
• Imaged and configured PC's on new installs and peripherals ensuring positive customer feedback
• Erased hard drives of PC's with expired leases to ensure all security measures were met.
• Disassembled PC's for recycling when required, reducing overhead waste and spending.
• Support a large enterprise desktop deployment with the older computers while imaging several workstations from Windows Vista to Windows 7.
• Maintain inventory taking inventory of the computers in all facets of the deployment life cycle to include receiving, imaging, deployment,, and disposal.
• Provide Users with in depth detail in regards to arrival of new machines and deployment dates via Outlook and Phone.
• Operate and install switch boxes for all NIPR and SIPR systems
• Use Active Directory to modify user and computer accounts in relation to the organizational unit (OU)
• Installing card readers and middleware software

Confidential

Information Technology Specialist

Responsibilities:

• Processing/troubleshooting computer systems/operations, networks systems.
• Developing and maintaining all hardware materials, cables, ethernet cable manufacturing and administrating networks.
• Maintain, develop, and administer Microsoft server systems such as; Confidential, Share Point, and Server 2008 R2
• Supervises, installs, operates, and performs unit maintenance on manual and automated telecommunications equipment that may link mainframes, minicomputers and microcomputers to networks.
• Uses various protocols and topologies, including local area networks and wide area networks.
• Installs, operates, and maintains telecommunications and automated message switching equipment; performs network troubleshooting and problem Confidential ; performs tests to check signal flow and linkage to other installations; maintains records of message activity.
• Prepare operations and procedures manuals to assist management or leadership in operating more efficiently and effectively, as well as design systems and procedures
• Basic coding fundamentals, and design

Confidential, Herndon, VA

Network Operations Technician

Responsibilities:

• Surveillance Confidential network for multiple services including Voice,PSAP, Systems, E911, Enterprise Telephony and WIFI.
• Respond to network and systems incidents while supporting SLA commitments between Network Operations and customers.
• Troubleshoot and evaluate issues and recommend the best solutions while escalating to the next Confidential tier.
• Getting each alarm ticketed, investigated, resolved and/or assign to next tier within 10 minutes or less, with number of alarms being between up to 67 alarms entering the view at once.
• Inform management in a clear, concise, and timely manner of any customer or technical issues that need to be escalated.
• Communicate to the oncoming staff at the end of each shift to ensure proper handover of all issues.
• Train new employees on the Confidential processes and procedures.
• Preserve the maintenance bridge and verify services have restored at the end of a scheduled maintenance for minimum of 3 hours a day.
• In an event of an outage must connect all Confidential from within Confidential and outside businesses that support us, also scribe all information and display it with amongst businesses for review for time period of the outage.
• Document and distribute daily change work reported and completed via email at the end of the maintenance window.