We provide IT Staff Augmentation Services!

It Manager

SUMMARY:

  • An IT professional with industry experience, leadership skills, extensive knowledge in Active Directory, Exchange, Cybersecurity, and Cloud solutions (AWS and Azure)
  • Capable of quickly adapting to changing environments, customer focus, quick learner, flexible and committed individual with excellent communication and organizational skills
  • Result - oriented, high energy, self-motivated, Team player, and good at developing others
  • Have international experience (worked in US, West Africa and East Africa)
  • Core competencies in Windows technologies, Cyber Security, and Troubleshooting skills

TECHNICAL SKILLS:

  • Excellent knowledge in Active Directory (Azure AD, AD DS, ADFS, AD CS, AD RMS, AD LDS)
  • In depth knowledge in Microsoft Exchange Server
  • Experience in designing, implementing, and troubleshooting network infrastructure and security
  • Knowledgeable in Microsoft Office 365 cloud technologies and services
  • Knowledgeable in Cybersecurity (Incident Response and recovery techniques, Advanced Persistent Threat, Security Assessment and reviews, Risk Management)
  • Knowledge in identity and Access concepts and technologies (SSO, MFA, RBAC, Federated Identity, authentication & authorization solutions, Web security, Malware Analysis, VPN, etc)
  • Experience with broad array of security technologies (Wireshark, NMap, Metasploit, IDS/IPS systems, PKI, ATA, IPSec, Cryptography, Pass-the-hash, etc)
  • In depth theoretical knowledge in Microsoft Azure
  • Extensive knowledge in Microsoft Windows Platforms (Windows XP - Windows 2010, Window Server, Exchange Server, Active Directory, MIM 2016, MS Hyper-V, System Center Products (SCOM, DPM, SCCM, SCVMM, ORCH, SCSM)
  • Fully proficient at LAN, WAN, and Wireless building, cable installation and testing
  • Thorough knowledge in Windows 2000 2016 networking environment
  • Configuration and Managing of Servers and Workstations
  • Extensive knowledge in Symantec Backup Exec
  • Great experience working with system monitoring tools (what sUp Gold, SCOM, Solarwinds, Nagios, Spotlight on Exchange, etc)
  • Excellent troubleshooting skills
  • Good customer service relationship

PROFESSIONAL EXPERIENCE:

Confidential

IT Manager

  • Managed Active Directory Team, NOC Team, Exchange and O365 Team
  • Subject Matter Expect for Active Directory Design, implementation and support
  • Managed large-scale and complex projects/programs
  • Subject Matter Expect for Exchange Server, designed, implemented and supported Microsoft Exchange server projects.
  • Responsible to MIM infrastructure Management and support
  • Subject Matter Expect for Exchange and AD migration.
  • Managed and monitor Office 365 services and related infrastructure
  • Multi-Factor Authentication implementation if Office 365
  • Migrating of Exchange to Office 365
  • Creation of policies for the use of Office 365 services and support
  • Vendor Management and governance
  • Designed, implemented, and troubleshooting security related Solutions
  • Played Major Lead roles in Microsoft Active Directory and Azure AD projects in Architect design, implementation, migration, support and troubleshooting
  • Implemented and supported vulnerability scanning and mitigation processes
  • Worked with security team to design and manage IAM roles for users and other third party vendors
  • Part of team to deploy cloud solutions on AWS for IFDC (West Africa) and IAA Ghana
  • Migrating of an existing on-premises files to AWS S3
  • Deployed and monitoring of metrics and logging systems on AWS using CloudWatch
  • Worked with client team and internal teams to create the migration process/plan for files to me migrated to AWS cloud
  • Provided technical expertise for network design, implementation, optimization and upgrade
  • Stabilized, expanded and protected client networks and PC environment. Built new file & Print servers, Active Directory servers, Backups, and firewalls
  • Lead consulting team in a large-scale server upgrades for multinationals consulting firm, which significantly enhanced system performance
  • LAN/WAN infrastructure setup, configuring of servers (AD, Exchange, SCCM, Microsoft MIM 2016, Linux and Windows server, firewall, VPN, etc) for Banking institutions, Companies, and NGOs
  • Subject Matter Expect for escalation point for troubleshooting advanced network/systems issues
  • Subject Matter Expect for backup solutions for clients (Symantec Backups, MS Data Protection Manager); Design and implementation at clients site
  • Managed all new install project for servers, switches, and other network resources
  • Performed monitoring of networks, servers, and applications and performance tuning using SCOM, Nogios, Whatsup Gold and SolarWinds.
  • Created user manuals and provide training and technical support for new clients
  • Establishing, implementing, and maintaining Service Delivery and objectives in alignment with client’s strategic enterprise and business goals
  • Leads all aspects a service delivery organization, responsible for hiring, performance management, and leadership for the technical team
  • Contract negotiation with clients
  • Supervises and directs work of individual within the team
  • Mentoring, training and developing Team members
  • Interacts with Executive level clients to promote Confidential solutions and/or resolve delivery issues
  • Provides input and consultation to leadership regarding delivery services, total cost of delivery and opportunities to utilize technology to provide business advantage
  • Monitors daily operations of the unite and actively assists or provide direction to team members as required

Confidential

IT Team Lead

  • Managed Ghana, Togo, Burkina Faso and West Africa office networks infrastructures
  • Hired, Managed and trained all IT Specialist in West Africa
  • Performed client’s desktop migration from Windows 7 to Windows 8.1 for 100+ users using LANDesk
  • Migrated 250+ users from Office 2010 to Office 2013 using LANDesk
  • Migrated, Managed and monitor Office 365 services and related infrastructure
  • Monitor information security systems and evaluate performance and key security issues, potential threats and vulnerabilities
  • Configure and test new IDS/IPS/DLP rules based on in-depth security analysis
  • Setup offsite users to work virtually, saving $45,000 annually in office leases
  • Technical Lead in setting up Ghana, Togo, and Burkina Faso offices network infrastructure in new offices
  • Virtualized server in Ghana and Burkina Faso offices using Microsoft Hyper-V 2012 R2
  • Negotiated and saved $24,000+ due to port ISP service for Compassion Burkina Faso office
  • Virtualization and migrations of Microsoft Great Plain and SQL server for Ghana and Burkina Faso offices
  • Managed Ghana and Burkina Faso office (with 200+ users) single handedly due to IT staff shortage for 12 months
  • Migrated AD, Exchange, Symantec Backup Exec, File & Print Servers from Windows Server 2008 to Windows Server 2012 R2
  • Implementation of new Dell PowerVault backup servers for 3 West Africa offices
  • Assisted in the timely recovery of data lost due to software crash or hardware failure for offices in West Africa and some East Africa offices
  • Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities
  • Provide subject matter expertise for technical guidance, training, and direction
  • Provided training, mentoring, lead and development for team members and clients
  • Recommend information technology strategies, policies, and procedures by evaluating organization outcomes, identifying problems, anticipating organizational requirements
  • Provide IT Specialist with management and direction to the team on a weeks and monthly basis
  • Configure and maintain branch offices AD and Exchange servers
  • Designed, and implemented SCOM, SCCM Ghana Office
  • Support Compassion West Africa IT Specialist, infrastructure, and remote workers
  • Configure and maintain MS Hyper-V environment (2008 and 2012)

Confidential

IT system Administrator

  • Part of team for migrating AD and Exchange servers in all 28 branch offices worldwide, with 2,000+ users
  • Pre-configuring of servers (OS, AD, Exchange, Anti-virus, File & Print servers, etc), before shipping to branch offices
  • Design, Configure, maintained and supported AD and Exchange for 28 Branch offices worldwide (East and West Africa, Asia, Americas and Miami)
  • Maintained the timely back-up of important data for 250+ VMWare virtualized and same physical server (20+)
  • FIM Infrastructure Management
  • Investigate, resolving and closing user reported server problems, and applications issues through our ticketing systems using ServiceNow
  • Provisioned and monitored server Windows Servers for in-house clients (HR, Helpdesk, Web team, Risk Management, etc)
  • Monitoring of 250+ server and network devices with SCOM, SolarWinds and What’s UP Gold
  • Supported 1,500+ users in 28 locations worldwide, as well as in Headquarters
  • Participated in on-call rotation 24x7 support
  • Monitoring, executing and troubleshooting of systems back-ups and recovery. Taking care of back-ups and off-site tape storage rotations
  • Provided a high-available service for our international customers
  • Configure and maintain SCOM 2007, What’s Up Gold, Spotlight on AD, and Spotlight on Messaging on a daily basis
  • Train new IP Specialist for branch offices worldwide
  • Building, configuring, patching, upgrading and troubleshooting of physical and virtual servers
  • Part of team for implementing Veaam backups
  • Configure and maintain SCOM in the LAB/Dev environment and production
  • Support Branch offices with backups (Symantec backup Exec)
  • Supported Microsoft Hyper-V and VMware environments
  • Maintained and configured Microsoft Forefront and mail alive

Confidential

IT Specialist

  • Implemented and supported AD
  • Migrated AD from Windows Server 2003 to Windows Server 2008 in West Africa
  • Subject Matter Expect for migrating Exchange Server 2003 to Exchange Server 2007
  • Performed hands-on administration, monitoring, and troubleshooting of LAN, WAN, resulting in optimum and minimum downtime
  • Installing, configuring and maintained Windows Servers, Juniper Firewalls, Internet access and network components
  • Subject Matter Expect for Microsoft Exchange and Symantec Backup Exec support for Africa
  • Installed, optimized and configured now servers, and application upgrade, patches and Anti-Virus updates in existing network environment as per requirements
  • Implemented Compassion Ghana and West Africa offices network infrastructures
  • Upgraded Microsoft Dynamic Great Plains from Microsoft Dynamics PG 9.0 to 2010 for Ghana and Togo offices
  • Migrated client’s machines from Windows XP to Windows 7, and 7 t0 8.1
  • Completed repairs or submitted replacement order for equipment’s that wasn’t performing at capacity
  • Created user manuals and provided training for users
  • Managed Windows network (users, computers, printers, etc) with Active Directory
  • Responsible for managing and maintenance of networks in Field (Country Office) and Area (West Africa Area Office) offices

Confidential

Team Lead -Technical Support Engineer (TSE)

  • Managed Active Directory Team, Exchange Server Team and Symantec Backup Exec
  • Team Lead for LAN and internet setup for Netherland’s embassy in Ghana, and provided support after the setup
  • Played a Lead Role in Designing, Managing and maintaining AD infrastructure of 500+ users
  • Installed, configured, patching and troubleshooting of Linux and Window servers
  • Upgraded 120+ client computers from Windows 2000 to Windows XP
  • Participated in on-call rotation to provide 24x7 production support
  • Head of Team to setup Ghana Library Network infrastructure (LAN, Servers, AD, File and Print servers) of 350 users. Then trained the IT stuff on how to manage the network
  • Monitored, managed and troubleshoot Motorola Wireless Radio network (using WHAT’S UP GOLD)
  • Provided Technical support to the Internet Café (100 users), Management and Clients networks
  • Conducted on-site surveys, installed and provided technical support to Motorola Canopy Wireless Radio clients
  • Support and maintain backups (VERITAS Backup Exec)

Confidential

IT Manager

  • Installed and configured Windows and Linux servers, Firewals, VPN connectivity for all Branches
  • Installed, configured and deployed client machines
  • Initial setup of Kumasi and Tamale network infrastructures, and clients and servers machines
  • Re-vamped Team office network setup and providing a more secure network by implementing a firewall and AD
  • Managed Windows and Linux network (users, computers, printers, etc) with Active Director for the headquarters and branch offices
  • Installed and managed Postfix mail server
  • Responsible for system backups
  • Managed IT Systems Administrators in all Branches in Ghana
  • Manage, monitor and support the availability and performance of our multi-site infrastructure, hardware and production environment
  • Recruited and train IT staff for various branches offices
  • Analyze business needs presented by manager and users and recommend technical solution with completion timeline
  • Participate in all hardware and software evaluations and maintains vendor contracts
  • Verifies application result by conducting system audits of technologies implemented
  • Provide subject matter expect and direction to branch IT staffs

Confidential

Technical Support

  • Setup computer labs for schools and clients
  • Provided training for students and clients (Hardware and software)
  • Provided hardware and software support
  • Responsible for backups

Confidential

Technical Support

  • Provided hardware and software support to students and clients
  • Assisted in the hardware Department

Confidential

Data Entry and Data processing Coordinator

  • Coordinated the collection of data from point of origin
  • Provided data processing support for various activities and users
  • Assisted in formulating data processing procedures
  • Verified data entered into computer

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