OBJECTIVE:

To obtain a position providing professional information technology support for an organization in need of my skillset to meet their organizational goals and direction.

SUMMARY:

An accomplished technical professional with 20+ years of experience with systems hardware, software and operating systems issues. Possesses excellent analytical skills and is strongly technical with a diagnostic aptitude. Proactive with exceptional attention to detail and organization. Maintains DoD interim Secret security clearance.

SKILLS:

• Systems and Security Implementation
• Troubleshooting and Root Cause Analysis
• Network Administration
• Self - Motivated
• Vulnerability Management
• Wireless Networking
• Systems Imaging
• Team-Oriented

TECHNICAL SKILLS:

• Windows Server 2003, 2008, & 2012
• Exchange Server 2003, 2007, & 2010
• Windows 7, 8, & 10
• Linux
• VMware
• AWS
• Various business applications and programs e.g., Microsoft Office 2003-2016/365 Active Directory, Group Policy, ACAS, Nessus, SCAP, STIG viewer, WSUSremote control and incident management software.

EXPERIENCE:

Confidential

Sr. Systems Administrator, Port Hueneme, California

Responsibilities:

• Responsible for vulnerability assessment and patch management
• Maintains up to date environments with mandated security patches and fixes
• Ensures of STIG compliance for continuous monitoring, auditing, and reporting
• Assists Cybersecurity team with development of RMF accreditation packages
• Works closely with NetOps team members to support a multi-network environment

Confidential

Tier 3 Help Desk Support, Germantown, Maryland

Responsibilities:

• Provided tier 3 technical support for Confidential project
• Technical troubleshooting and resolution for critical production events
• Interacted daily with other team members to ensure that a quality product was delivered
• Facilitated solutions with appropriate departments/individuals and communicated status
• Documented all support activity via incident tracking software

Confidential

Senior NOC Operator, Frederick, Maryland

Responsibilities:

• Provided operational support for server class platforms
• Provided after hours help desk functions for Confidential
• Participated in Data Center expansion, growth, and reconfiguration projects
• Updated documentation and SOPs for all functions performed
• Installed Windows updates and patches via remote administration

Confidential

Tier 2 Help Desk and Field Technician, Frederick, Maryland

Responsibilities:

• Provided first contact resolution of technical problems in a fast-paced environment
• Provided desktop and server support including Active Directory and Exchange Server
• Created and administered email accounts and configured email clients
• Installed and updated system software in physical and virtual environments

Confidential

Regional Desktop Technician, Southern California

Responsibilities:

• Deployed technologies and provided first contact resolution of technical problems
• Provided on-site and remote support for hardware and software
• Worked closely with team members in a fast-paced, team-oriented environment
• Troubleshot, upgraded, and repaired desktop PCs